Brand Certified
Tropical Smoothie Cafe
3.6(328 reviews)
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Business Details
11513 Busy Street, Richmond, VA
23236, United States
Certified by Tropical Smoothie Cafe • Mar 01, 2026
(804) 464-2071
Certified by Tropical Smoothie Cafe • Mar 01, 2026
https://locations.tropicalsmoothiecafe.com/va/richmond/11513-busy-street
Certified by Tropical Smoothie Cafe • Mar 01, 2026
About
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Hours
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Reviews
3.6
328 reviews
5 stars
155
4 stars
57
3 stars
22
2 stars
24
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and long wait times.
Product Quality
Customers frequently reported issues with the quality of smoothies and food, including watery smoothies, incorrect orders, and unsanitary conditions.
Order Fulfillment
Many customers experienced problems with order accuracy, including missing items and incorrect deliveries, along with difficulties in contacting the store.
Atmosphere
Several reviews mentioned a negative atmosphere due to unprofessional behavior from staff and a lack of cleanliness.
- KJKim Johnson3 days ago5.0Hands down the BEST experience every single time I come to Tropical Smoothie! The customer service is always welcoming, positive, and fast. The team moves with urgency but still makes you feel appreciated and taken care of. The smoothies are always fresh, perfectly blended, and consistent. You can tell they care about quality and presentation. The food is hot, flavorful, and made exactly how you order it. What really stands out is the atmosphere — it’s clean, upbeat, and you can feel the teamwork behind the counter. It’s not just a smoothie spot, it’s a whole vibe. If you’re looking for great energy, amazing service, and smoothies that never miss, this is the place. I’ll definitely keep coming back!
- MJmissybrowneyes j5 days ago4.0Dee was very helpful. The location was clean and my smoothie was good as always. Been a customer for years.
- DNDyana Nunez5 days ago1.0I went In the other day and was asked to leave a review because iv never had a bad experience i said Yes! And now here i am Changing my review I went in today and had to worst experience ever not just me but other in there as well! The manager was rude and tried to argue with me over my not hearing my name called when it didn’t get called and others were complaining about the same thing. Pointed to herself saying she was the manager and wouldn’t let me get in contact with someone above her. Never will i ever Go back in that tropical smoothie and a group of people who left out behind me also agreed just nasty !!!
- GLGina Marie Longo5 days ago5.0As always, excellent service and food! The staff always has a smile!
- SYSara Yentes6 days ago1.0Ordered lunch through the Tropical Smoothie app as I was working from home with a sick child. Door Dash dropped off smoothies but no food. When I contacted the delivery driver, he said that was all that was given to him and when he tried calling the cafe, there was no answer. I tried calling the cafe numerous times the rest of the day, but there was never any answer and no way to leave a message - the call just disconnects after so many rings. Submitted a refund request through the website and it's been 5 days with no refund and barely any communication. Horrible customer service and will not be using this location again.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the typical opening hours for dining in at Tropical Smoothie Cafe?
Dining in is available Monday to Wednesday and Friday from 7:00 AM to 9:00 PM, Thursday from 11:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.
What services does Tropical Smoothie Cafe offer for pickup and delivery?
They offer in-store pickup, curbside pickup, delivery, and same day delivery at participating locations.
Can I order ahead using an app or online for pickup at Tropical Smoothie Cafe?
Yes, you can order ahead in the app or online for in-cafe or curbside pickup.
What payment options are accepted at Tropical Smoothie Cafe?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
What type of attire is appropriate when visiting Tropical Smoothie Cafe?
Casual attire is suitable when visiting Tropical Smoothie Cafe.
Does Tropical Smoothie Cafe have a children's menu and free Wi-Fi?
Yes, they offer a children's menu and provide free Wi-Fi to customers.
How can customers visiting Tropical Smoothie Cafe plan their visit around nearby places?
Customers can visit nearby places like Elegance Nail Spa Richmond for a beauty treatment or Shane's Rib Shack for a barbecue meal before or after enjoying delicious smoothies at Tropical Smoothie Cafe.
Are there convenient nearby places for errands or shopping near Tropical Smoothie Cafe?
Yes, near Tropical Smoothie Cafe, there is The UPS Store for shipping or printing, Gracie's Cottage for flowers and gifts, and Cartridge World for office equipment and electronics repair.
What local recreational or family-oriented venues are near Tropical Smoothie Cafe?
Nearby family-friendly places include Romp n' Roll Midlothian, a gymnastics center and amusement park, as well as Richmond Dive Club Inc., which sells sporting goods.
Brand Certified Facts from Tropical Smoothie Cafe
Tropical Smoothie Cafe partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: