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Tropical Smoothie Cafe

3.6
(328 reviews)

Business Details

11513 Busy Street, Richmond, VA
23236, United States
(804) 464-2071
https://locations.tropicalsmoothiecafe.com/va/richmond/11513-busy-street

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
11513 Busy Street, Richmond, VA
23236, United States

Hours

Reviews

3.6
328 reviews
5 stars
155
4 stars
57
3 stars
22
2 stars
24
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and long wait times.

Product Quality

Customers frequently reported issues with the quality of smoothies and food, including watery smoothies, incorrect orders, and unsanitary conditions.

Order Fulfillment

Many customers experienced problems with order accuracy, including missing items and incorrect deliveries, along with difficulties in contacting the store.

Atmosphere

Several reviews mentioned a negative atmosphere due to unprofessional behavior from staff and a lack of cleanliness.
  • KJ
    Kim Johnson
    3 days ago
    5.0
    Hands down the BEST experience every single time I come to Tropical Smoothie! The customer service is always welcoming, positive, and fast. The team moves with urgency but still makes you feel appreciated and taken care of. The smoothies are always fresh, perfectly blended, and consistent. You can tell they care about quality and presentation. The food is hot, flavorful, and made exactly how you order it. What really stands out is the atmosphere — it’s clean, upbeat, and you can feel the teamwork behind the counter. It’s not just a smoothie spot, it’s a whole vibe. If you’re looking for great energy, amazing service, and smoothies that never miss, this is the place. I’ll definitely keep coming back!
  • MJ
    missybrowneyes j
    5 days ago
    4.0
    Dee was very helpful. The location was clean and my smoothie was good as always. Been a customer for years.
  • DN
    Dyana Nunez
    5 days ago
    1.0
    I went In the other day and was asked to leave a review because iv never had a bad experience i said Yes! And now here i am Changing my review I went in today and had to worst experience ever not just me but other in there as well! The manager was rude and tried to argue with me over my not hearing my name called when it didn’t get called and others were complaining about the same thing. Pointed to herself saying she was the manager and wouldn’t let me get in contact with someone above her. Never will i ever Go back in that tropical smoothie and a group of people who left out behind me also agreed just nasty !!!
  • GL
    Gina Marie Longo
    5 days ago
    5.0
    As always, excellent service and food! The staff always has a smile!
  • SY
    Sara Yentes
    6 days ago
    1.0
    Ordered lunch through the Tropical Smoothie app as I was working from home with a sick child. Door Dash dropped off smoothies but no food. When I contacted the delivery driver, he said that was all that was given to him and when he tried calling the cafe, there was no answer. I tried calling the cafe numerous times the rest of the day, but there was never any answer and no way to leave a message - the call just disconnects after so many rings. Submitted a refund request through the website and it's been 5 days with no refund and barely any communication. Horrible customer service and will not be using this location again.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the typical opening hours for dining in at Tropical Smoothie Cafe?

Dining in is available Monday to Wednesday and Friday from 7:00 AM to 9:00 PM, Thursday from 11:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.

Brand Certified Facts from Tropical Smoothie Cafe

Tropical Smoothie Cafe partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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