Brand Certified
Tropical Smoothie Cafe
3.4(364 reviews)
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Business Details
11736 West Broad Street, Richmond, VA
23233, United States
Certified by Tropical Smoothie Cafe • Mar 01, 2026
(804) 364-0281
Certified by Tropical Smoothie Cafe • Mar 01, 2026
https://locations.tropicalsmoothiecafe.com/va/richmond/11736-west-broad-street
Certified by Tropical Smoothie Cafe • Mar 01, 2026
About
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Hours
Certified by Tropical Smoothie Cafe • Mar 01, 2026
Reviews
3.4
364 reviews
5 stars
147
4 stars
58
3 stars
36
2 stars
26
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, including dismissive attitudes and lack of basic courtesy.
Cleanliness
Many customers reported unsanitary conditions, including dirty counters, bathrooms, and food preparation areas, raising serious concerns about hygiene.
Food Quality
Several reviews mentioned issues with food and smoothie preparation, including incorrect orders, watered-down drinks, and unappetizing food.
Staff Behavior
Frequent complaints about staff arguing, being unprofessional, and not adhering to proper food safety practices were noted.
Mixed Experiences
While some customers had positive experiences with friendly staff and good smoothies, these were overshadowed by the overall negative feedback.
- TSTara Stellon6 days ago1.0The worst experience I’ve ever had at a Tropical Smoothie. No greeting, finally ordered and one of team members sits down behind register scratching her head and on her phone. Place was filthy and she was on her phone. Food was handed to me with no thank you, have a nice day, nothing. After what I saw after ordering, I didn’t trust it and threw the food away. 0 Stars, do not recommend.
- CSConrod SeniorJan 6, 20261.0The most unprofessional service ever. Do not visit this location especially when that dreadlocks young lady is serving.
- ZDZO DDec 7, 20251.0am writing to express serious concern regarding the repeated unprofessional behavior at the Short Pump Tropical Smoothie Café location. On Saturday, December 6th around 11 AM, I witnessed what has unfortunately become a pattern at this store. The two female employees working at the time were on FaceTime calls with friends, loudly laughing, talking, and even screaming while customers were trying to order. Their attitudes toward guests were rude, dismissive, and unfriendly to every person who walked in. This is not an isolated incident. I have visited this location multiple times, and the unprofessionalism is getting progressively worse. Additionally, the young man who took my order appeared confused and unsure of basic procedures, which further slowed down the experience. For a brand as reputable as Tropical Smoothie Café, this level of customer service is extremely concerning. Ownership and management should be very alarmed, as it reflects poorly on the entire franchise. I hope immediate corrective action will be taken to address the lack of professionalism, customer service, and staff oversight. I enjoy Tropical Smoothie Café, but this location is becoming increasingly difficult to support. Thank you for your attention to this matter.
- FFFay ForrestNov 10, 20253.0Creepy workers, not normal atmosphere at all.
- KKKingOct 18, 20251.010/18 1.50 pm . Staff are very rude!
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the dine-in hours for Tropical Smoothie Cafe?
The dine-in hours are Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Tropical Smoothie Cafe offer delivery services, and what are the delivery hours?
Yes, delivery is available Monday to Friday from 7:00 AM to 8:45 PM, Saturday from 8:00 AM to 8:45 PM, and Sunday from 10:00 AM to 7:45 PM.
Can I order ahead for pickup or curbside at Tropical Smoothie Cafe?
Yes, you can order ahead for in-store pickup, curbside pickup, and same-day delivery through their app or online.
What types of meals are served at Tropical Smoothie Cafe?
They serve breakfast, lunch, brunch, dinner, and late-night meals.
What payment methods are accepted at Tropical Smoothie Cafe?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Does Tropical Smoothie Cafe have a children's menu and offer gluten-free options?
Yes, they have a children's menu and offer gluten-free options among other healthy menu choices.
Are there any nearby fitness centers where I can work out before or after visiting Tropical Smoothie Cafe?
Yes, Anytime Fitness and SkateNation Plus are nearby gyms where you can exercise before or after enjoying your meal at Tropical Smoothie Cafe.
What nearby shopping centers can I visit along with Tropical Smoothie Cafe?
Parc Place @ Short Pump shopping center is close by, making it convenient to combine shopping and dining at Tropical Smoothie Cafe.
Are there any nearby beauty and hair salons near Tropical Smoothie Cafe?
Yes, Blossoms Nails, Sport Clips Haircuts of Short Pump Town Center, Sharkey's Cuts for Kids, Hair Color Concepts, and International Salon, Barber & Spa are all nearby for beauty and hair care needs.
Brand Certified Facts from Tropical Smoothie Cafe
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Certified March 01, 2026Yext Knowledge Graph
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