Taco Bell / KFC

3.0
593 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 4504 Jefferson Davis Hwy. in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
4504 Jefferson Davis Hwy., Richmond, VA
23234, United States

Hours

Reviews

3.0
593 reviews
5 stars
175
4 stars
100
3 stars
80
2 stars
52
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with some employees being rude or unhelpful.

Food Quality

Many reviews mentioned unsatisfactory food quality, including cold, soggy, or improperly prepared items, leading to customer dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with complaints about the overall cleanliness of the dining area and food preparation.

Staffing Problems

Customers noted that the location is often understaffed, contributing to slow service and operational issues.

Mixed Experiences

While some customers praised the food and service, these positive experiences were overshadowed by the majority of negative feedback.
  • 11
    1 1
    Nov 10, 2025
    5.0
    Went to this location around 11:40 AM on 11/10/2025, service was great! The young lady working the front helped me with making adjustments to my order.
  • RH
    Roberto Hernandez
    Oct 19, 2025
    1.0
    siempre se equivocan
  • KY
    Kimberlee Young
    Oct 14, 2025
    5.0
    Very friendly and helpful 😊😊
  • AM
    Ashee Media
    Sep 28, 2025
    1.0
    They missed a food item that I had ordered and paid for! Not only that they put ground beef in my Veggie Bowl! No response to, or acknowledgement of, the complaint I lodged online!
  • CP
    Chris Plath
    Sep 25, 2025
    1.0
    This was truly an awful location. The people at the counter were very extremely hard to understand. Once I ordered they could not figure out what I ordered. I ordered 4 chilli cheese burritos. At one point the two women that worked there started yelling and cursing at each other. While waiting for my food a homeless man entered the store and started cleaning tables. He seamed like he was high based off of his body language. I was then asked after about 10 minutes of waiting what I ordered. Approximately 5 minutes later they called my order and when I sat down to eat, what they gave me was not what I ordered and was completely inedible. Talking to the Uber Eats driver he said every time he picks up from there the order is screwed up. This was one of the worst experiences I’ve ever had at a restaurant.

Frequently Asked Questions About Taco Bell / KFC

What are the drive-through hours for Taco Bell on weekdays?

The drive-through at Taco Bell is open from 10:00 AM to 10:00 PM Monday through Thursday, and until 11:00 PM on Friday.

Does Taco Bell offer breakfast options?

Yes, Taco Bell serves breakfast items as part of their menu offerings.