Brand Certified
Taco Bell
3.6(819 reviews)
Certified by Taco Bell • Mar 01, 2026
Business Details
9420 W Broad St, Richmond, VA
23294, United States
Certified by Taco Bell • Mar 01, 2026
(804) 273-1301
Certified by Taco Bell • Mar 01, 2026
https://locations.tacobell.com/va/richmond/9420-w-broad-st.html
Certified by Taco Bell • Mar 01, 2026
About
Certified by Taco Bell • Mar 01, 2026
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 9420 W Broad St in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Taco Bell • Mar 01, 2026
Hours
Certified by Taco Bell • Mar 01, 2026
Reviews
3.6
819 reviews
5 stars
317
4 stars
173
3 stars
129
2 stars
49
1 star
151
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted unprofessional and rude staff, with many customers experiencing poor service and long wait times.
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and poor portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and concerns about food safety.
Inconsistent Experience
While some customers praised the food and service, many others reported consistently negative experiences, indicating a lack of reliability at this location.
- KMKeep It movingJan 24, 20261.0You are lucky if you even get food. Luckier if it is almost right.
- MCMichael CisterninoJan 16, 20261.0Hi this staff is unprofessional and mocked the customers but recommend for prank calling
- CPChirag PatelJan 9, 20261.0Looks like Taco Bell wants money but don’t give food. Portion sizes are like smaller than kids menu. Not going to Taco Bell in future as they don’t sell food. Even wrapper weight is more than actual taco 😝
- JJjeyJan 4, 20261.0They’ll put anything that is sitting out into your bag. They aren’t accurate with your order. Please try a different Taco Bell Location.
- SJSASHA JONESDec 23, 20251.0Ordered four regular tacos and a side of pintos and cheese. Not a large order. The girl, who was rude when taking our order, handed my husband the bag and ALL THE FOOD fell out of the bottom into our car, making big mess everywhere! My husband, who’s always kind, tried to salvage the food. He saved everything, except one taco that was completely broken. He asked the girl if they could remake the taco and she got a major attitude, yelling back at her coworkers that he wanted them to remake the taco, as if he was being difficult. She even rolled her eyes. Then, the girl ordered us to move up even though there was nobody behind us. We declined and said we would wait for the ONE taco. She proceeded to argue with us. A manager heard her and came to the window. She deescalated the situation and gave us the taco. She seemed annoyed with her employee, who had zero common sense or customer service. We need to raise our kids better so they aren’t complete jerks once they’re in the working world and actually have to deal with people.
Frequently Asked Questions About Taco Bell
What are the drive-through hours at the Taco Bell located at 9420 W Broad St, Richmond, VA?
The drive-through is open from 9:00 AM to midnight on Monday through Thursday and Sunday, and from 9:00 AM to 1:00 AM on Friday and Saturday.
Does this Taco Bell offer online ordering and delivery services?
Yes, you can order ahead online or via the mobile app for pickup or delivery.
Which payment options are accepted at this Taco Bell location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
What are the regular dining hours of this Taco Bell?
The restaurant is open from 9:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What types of food products does this Taco Bell offer?
They offer tacos, burritos, specialties, combos, breakfast, drinks & sweets, and sides.
Are vegetarian options available at this Taco Bell?
Yes, the location serves vegetarian food options.
Does this location have a drive-through service?
Yes, this Taco Bell has a drive-through available for convenience.
What nearby places can I visit before or after dining at Taco Bell on W Broad St?
You can visit nearby places like Apollo's Pizza for Italian food, Cold Stone Creamery for dessert, or Kickback Jack's for American dining and drinks.
Are there any automotive or convenience stores near Taco Bell at 9420 W Broad St?
Yes, Batteries Plus Bulbs, AutoZone, and the Kroger Fuel Center are nearby, which can be convenient if you need automotive supplies or fuel during your visit.
What wellness and personal care services are available near this Taco Bell location?
Nearby you can find City Nails and Honey Nail & Spa for beauty treatments, and Lucid Hearing Richmond NW for hearing aids and medical supplies.
Brand Certified Facts from Taco Bell
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