Business Details
About
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 9420 W Broad St in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.6
815 reviews
5 stars
316
4 stars
173
3 stars
129
2 stars
50
1 star
147
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold, poorly prepared food, with missing items and unsatisfactory taste.
Service Issues
Numerous reviews highlighted slow service, rude staff, and frequent order mistakes, leading to a frustrating customer experience.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and concerns about food safety.
Inconsistent Experience
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in quality.
Kiosk Ordering
Customers expressed frustration with the requirement to use kiosks for ordering, especially when staff were available but unresponsive.
- RSRachel SmithNov 17, 20251.0I don’t usually leave negative reviews, but I feel it’s important to share my experience with this specific Taco Bell location. If I could give zero stars, I would. This has consistently been the worst Taco Bell I’ve visited. The staff is extremely unprofessional and often openly rude. In the drive-thru, I’ve been spoken to disrespectfully and even yelled at for mistakes that were made on their end — whether related to the order or pricing. When going inside, the situation isn’t much better; employees are frequently in the back yelling and cursing while completely ignoring customers waiting at the counter. As for the food, on the rare occasions the order is actually correct, the portions are noticeably poor. Items are barely filled, and it often feels like you’re receiving little more than a tortilla placed in a bag. I don’t expect fine dining from Taco Bell, but I do expect basic customer service, professionalism, and the food I paid for. Unfortunately, this location consistently fails to meet even those minimum standards. I’m under no illusion that this review alone will change anything, but I would want to be warned before choosing to eat here. Honestly, it feels like no one at this location cares anymore, and it might be better off closed if these issues aren’t addressed.
- DMDonna McgheeOct 8, 20251.0Horrible The food was the worst’. I had the #6 and needless to say… everything was cold, nothing was warm.. the Chalupa bread was just taken out of the bag ( wasn’t warmed or anything) it was just nasty and full of lettuce NO MEAT The cashier was nice.. but if I’m ever on this side of town again I will NOT RECOMMEND this Taco Bell Money wasted! Please Please do not serve paying customers something you will not eat yourselves!
- TJTyson JrSep 12, 20251.0The food tasted like dirt worst Taco Bell I’ve ever been too wouldn’t go back. Gave me Diet Pepsi and no sauce what a disappointment
- SYSok YunSep 8, 20254.0Clean and efficient for a fast food in the hood, but watch out for those homeless folks outside, don't trust them
- EBErica BooneAug 22, 20251.0Please tell me how this is ok to give to customers? Was missing 2 chalupas and the ones we did get were hard as a rock. So tired of this. This isn’t just sometimes. It’s consistently awful.
Frequently Asked Questions About Taco Bell
What are the drive-through hours at the Taco Bell located at 9420 W Broad St, Richmond, VA?
The drive-through is open from 9:00 AM to midnight on Monday through Thursday and Sunday, and from 9:00 AM to 1:00 AM on Friday and Saturday.
Does this Taco Bell offer online ordering and delivery services?
Yes, you can order ahead online or via the mobile app for pickup or delivery.
Which payment options are accepted at this Taco Bell location?
They accept American Express, Cash, Discover, Mastercard, and Visa.
What are the regular dining hours of this Taco Bell?
The restaurant is open from 9:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What types of food products does this Taco Bell offer?
They offer tacos, burritos, specialties, combos, breakfast, drinks & sweets, and sides.
Are vegetarian options available at this Taco Bell?
Yes, the location serves vegetarian food options.
Does this location have a drive-through service?
Yes, this Taco Bell has a drive-through available for convenience.
What nearby places can I visit before or after dining at Taco Bell on W Broad St?
You can visit nearby places like Apollo's Pizza for Italian food, Cold Stone Creamery for dessert, or Kickback Jack's for American dining and drinks.
Are there any automotive or convenience stores near Taco Bell at 9420 W Broad St?
Yes, Batteries Plus Bulbs, AutoZone, and the Kroger Fuel Center are nearby, which can be convenient if you need automotive supplies or fuel during your visit.
What wellness and personal care services are available near this Taco Bell location?
Nearby you can find City Nails and Honey Nail & Spa for beauty treatments, and Lucid Hearing Richmond NW for hearing aids and medical supplies.