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Taco Bell

3.6
(819 reviews)

Business Details

9420 W Broad St, Richmond, VA
23294, United States
(804) 273-1301

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 9420 W Broad St in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
9420 W Broad St, Richmond, VA
23294, United States

Hours

Reviews

3.6
819 reviews
5 stars
317
4 stars
173
3 stars
129
2 stars
49
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted unprofessional and rude staff, with many customers experiencing poor service and long wait times.

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and poor portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and concerns about food safety.

Inconsistent Experience

While some customers praised the food and service, many others reported consistently negative experiences, indicating a lack of reliability at this location.
  • KM
    Keep It moving
    Jan 24, 2026
    1.0
    You are lucky if you even get food. Luckier if it is almost right.
  • MC
    Michael Cisternino
    Jan 16, 2026
    1.0
    Hi this staff is unprofessional and mocked the customers but recommend for prank calling
  • CP
    Chirag Patel
    Jan 9, 2026
    1.0
    Looks like Taco Bell wants money but don’t give food. Portion sizes are like smaller than kids menu. Not going to Taco Bell in future as they don’t sell food. Even wrapper weight is more than actual taco 😝
  • JJ
    jey
    Jan 4, 2026
    1.0
    They’ll put anything that is sitting out into your bag. They aren’t accurate with your order. Please try a different Taco Bell Location.
  • SJ
    SASHA JONES
    Dec 23, 2025
    1.0
    Ordered four regular tacos and a side of pintos and cheese. Not a large order. The girl, who was rude when taking our order, handed my husband the bag and ALL THE FOOD fell out of the bottom into our car, making big mess everywhere! My husband, who’s always kind, tried to salvage the food. He saved everything, except one taco that was completely broken. He asked the girl if they could remake the taco and she got a major attitude, yelling back at her coworkers that he wanted them to remake the taco, as if he was being difficult. She even rolled her eyes. Then, the girl ordered us to move up even though there was nobody behind us. We declined and said we would wait for the ONE taco. She proceeded to argue with us. A manager heard her and came to the window. She deescalated the situation and gave us the taco. She seemed annoyed with her employee, who had zero common sense or customer service. We need to raise our kids better so they aren’t complete jerks once they’re in the working world and actually have to deal with people.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at the Taco Bell located at 9420 W Broad St, Richmond, VA?

The drive-through is open from 9:00 AM to midnight on Monday through Thursday and Sunday, and from 9:00 AM to 1:00 AM on Friday and Saturday.

Does this Taco Bell offer online ordering and delivery services?

Yes, you can order ahead online or via the mobile app for pickup or delivery.

Brand Certified Facts from Taco Bell

Taco Bell partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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