Taco Bell

3.2
361 reviews
Get DirectionsCallWebsite

Business Details

11240 Patterson Ave, Richmond, VA
23238, United States
(804) 655-2846
https://locations.tacobell.com/va/richmond/11240-patterson-ave.html

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 11240 Patterson Ave in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
11240 Patterson Ave, Richmond, VA
23238, United States

Hours

Reviews

3.2
361 reviews
5 stars
126
4 stars
56
3 stars
50
2 stars
25
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are praised for their friendliness and efficiency, while others are criticized for rudeness and poor order handling.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inadequate portion sizes, leading to dissatisfaction.

Food Quality

Food quality is inconsistent, with complaints about stale items, poorly prepared meals, and insufficient meat in tacos.

Wait Times

Customers frequently mentioned long wait times, both in the drive-thru and for in-store orders, contributing to frustration.

Cleanliness and Atmosphere

Some reviews noted a clean environment and pleasant atmosphere, while others highlighted issues with food presentation and overall experience.
  • RR
    Riri
    Nov 10, 2025
    2.0
    I stopped by here this evening 11/10/25. Upon entering, there was a young woman standing somewhere behind the counter. She did not greet me, so I did not say anything either.. I started to look at the menu. I ordered one regular crunchy taco & one supreme taco. The supreme costs more than the regular & you might think that MAYBE you would get a little more meat.. Well it did not look that way to me. Both could have used more meat!! And also the temperature of the meat seems off, not hot enough!! Teach the front end people manners!! , that they should SPEAK to customers!! I doubt that I will return to this location, at least not any time soon..
  • JK
    Jason Keller
    Oct 29, 2025
    3.0
    Sometimes they are busy and part of the problem is they don't get the order right. Other times they are spot on awesome
  • RK
    Rowan Robin King
    Oct 2, 2025
    5.0
    The gentleman at the window was so wonderful he was doing everything by himself and he still managed to give you wonderful customer service
  • RC
    Rust Cohle
    Sep 25, 2025
    1.0
    DO NOT ORDER INSIDE OR ORDER TO PICK UP YOUR FOOD INSIDE. They will literally wait until there is no one in the drive thru, no one driving up, before they even start making your food. Further, if someone pulls up while they are making yours they’ll stop making your food and pivot to the drive thru order.
  • TH
    Timothy Hayslip
    Sep 11, 2025
    5.0
    Excellent service. Very friendly. Very hard working and attentive. I made sure to get the list of on duty team members from the manager. Thank you so much guys. Delicious food and friendly/chill atmosphere. Jamil, Tyrone, and Genifer are awesome! You all deserve a raise! Plain and simple man. Have a good day!
Read more reviews on Google

Frequently Asked Questions About Taco Bell

What are the drive-thru hours at Taco Bell on Patterson Ave in Richmond?

The drive-thru at Taco Bell is open from 9:00 AM to midnight every day, Monday through Sunday.

Where is Taco Bell located in Richmond, VA?

Taco Bell is located at 11240 Patterson Ave, #11250, Richmond, VA 23238, United States.