Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 8991 Staples Mill Rd in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.
Food Quality
Mixed reviews on food quality, with some praising specific items while others reported receiving cold or poorly prepared food.
Customer Service
While some employees received praise for their friendliness and efficiency, many reviews highlighted rude staff and poor customer interactions.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and sticky floors.
PV
Phong Vo
Dec 13, 2025
5.0
Love the new Baja Blast
HR
Hayn Range
Nov 16, 2025
5.0
Greeted as soon as I walked in. Workers were courteous and cheerful.
JB
John Blackhurst
Nov 4, 2025
1.0
Food was standard Taco Bell, however I was told the only way I could have water was to buy a bottle. If this is new policy, won’t eat a Taco Bell again. A cup of water cost you a customer.
MJ
M Joyce
Nov 2, 2025
1.0
One of the most frustrating Taco Bell experiences. Late getting food, workers looked like they were moving in slow motion and all wearing AirPods and some even talking on their phone (one even had to pull their AirPod out to listen to a customer who had their order wrong and had to repeat themselves multiple times), and seemingly zero customer service training. Will be the last time visiting this location.