Taco Bell

3.6
585 reviews
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Business Details

8991 Staples Mill Rd, Richmond, VA
23228, United States
(804) 420-9665
https://locations.tacobell.com/va/richmond/8991-staples-mill-rd.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 8991 Staples Mill Rd in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
8991 Staples Mill Rd, Richmond, VA
23228, United States

Hours

Reviews

3.6
585 reviews
5 stars
230
4 stars
126
3 stars
83
2 stars
35
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for being friendly and efficient, while others are reported as rude and unhelpful.

Food Quality

Food quality is inconsistent, with some customers enjoying their meals while others report issues like cold food, wrong orders, and unsanitary conditions.

Service Speed

Many customers experienced slow service, particularly during busy times, with long wait times reported both in the drive-thru and inside the restaurant.

Cleanliness

The restaurant's cleanliness is frequently criticized, with reports of dirty tables, sticky floors, and unsanitary food preparation areas.

Order Accuracy

Numerous reviews mention incorrect orders, missing items, and issues with special requests not being honored.
  • HR
    Hayn Range
    Nov 16, 2025
    5.0
    Greeted as soon as I walked in. Workers were courteous and cheerful.
  • JB
    John Blackhurst
    Nov 4, 2025
    1.0
    Food was standard Taco Bell, however I was told the only way I could have water was to buy a bottle. If this is new policy, won’t eat a Taco Bell again. A cup of water cost you a customer.
  • MJ
    M Joyce
    Nov 2, 2025
    1.0
    One of the most frustrating Taco Bell experiences. Late getting food, workers looked like they were moving in slow motion and all wearing AirPods and some even talking on their phone (one even had to pull their AirPod out to listen to a customer who had their order wrong and had to repeat themselves multiple times), and seemingly zero customer service training. Will be the last time visiting this location.
  • AS
    Andrew Slobodnik
    Oct 26, 2025
    5.0
    The Taco Bell cashier Andrew absolutely exceeded my Taco Bell expectations. He was kind and efficient. Model employee.
  • XX
    XxPhychoxX
    Oct 17, 2025
    1.0
    So my daughter and myself came here spent $20 on food and my daughter a drink I ASKED FOR A SMALL CUP OF WATER with my food and was told very rudely by the manger that they only SELL bottle water! Mind you the young lady that took my order was very kind and said no problem however this women working the line was very very rude and refused to gu e me a cup of water with my PAID ORDER! This lady is incredibly rude and should not be in customer service when obviously you don’t like people!
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Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Staples Mill Rd?

The drive-through at Taco Bell on Staples Mill Rd is open daily from 9:00 AM to 1:00 AM.

Where is Taco Bell located in Richmond, VA?

Taco Bell is located at 8991 Staples Mill Rd, Richmond, VA 23228.