Brand Certified
Taco Bell
3.6(589 reviews)
Certified by Taco Bell • Mar 01, 2026
Business Details
8991 Staples Mill Rd, Richmond, VA
23228, United States
Certified by Taco Bell • Mar 01, 2026
(804) 420-9665
Certified by Taco Bell • Mar 01, 2026
https://locations.tacobell.com/va/richmond/8991-staples-mill-rd.html
Certified by Taco Bell • Mar 01, 2026
About
Certified by Taco Bell • Mar 01, 2026
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 8991 Staples Mill Rd in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Taco Bell • Mar 01, 2026
Hours
Certified by Taco Bell • Mar 01, 2026
Reviews
3.6
589 reviews
5 stars
233
4 stars
127
3 stars
84
2 stars
35
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; some customers praised friendly service while others reported rudeness and poor handling of orders.
Food Quality
Food quality is inconsistent, with reports of cold, poorly prepared items and even bugs found in orders.
Service Speed
Many customers experienced long wait times, both in drive-thru and inside, leading to frustration.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.
Order Accuracy
Numerous complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
- SRSamantha Russell1 day ago5.0Went the other day, this girl kamaari was super helpful and nice
- SSS SavageFeb 15, 20264.0Staff at the drive thru has always been friendly!!
- PVPhong VoDec 13, 20255.0Love the new Baja Blast
- HRHayn RangeNov 16, 20255.0Greeted as soon as I walked in. Workers were courteous and cheerful.
- MJM JoyceNov 2, 20251.0One of the most frustrating Taco Bell experiences. Late getting food, workers looked like they were moving in slow motion and all wearing AirPods and some even talking on their phone (one even had to pull their AirPod out to listen to a customer who had their order wrong and had to repeat themselves multiple times), and seemingly zero customer service training. Will be the last time visiting this location.
Frequently Asked Questions About Taco Bell
What are the drive-through hours at Taco Bell on Staples Mill Rd?
The drive-through at Taco Bell on Staples Mill Rd is open daily from 9:00 AM to 1:00 AM.
Where is Taco Bell located in Richmond, VA?
Taco Bell is located at 8991 Staples Mill Rd, Richmond, VA 23228.
What are the main menu items offered at Taco Bell on Staples Mill Rd?
They offer tacos, burritos, specialties, combos, breakfast items, drinks, sweets, and sides.
Can I order food online from this Taco Bell location?
Yes, you can order ahead online or on the mobile app for pick up or delivery.
What payment options are accepted at Taco Bell on Staples Mill Rd?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does this Taco Bell have seating and restrooms available?
Yes, Taco Bell offers seating and has restrooms available for customers.
Is this Taco Bell location open late at night?
Yes, it serves late night food with hours open until 1:00 AM every day.
What nearby places can customers visit before or after Taco Bell on Staples Mill Rd?
Customers can visit shopping and dining locations like Staples Mill Plaza and Kroger Marketplace nearby.
Are there other fast food options near Taco Bell on Staples Mill Rd?
Yes, nearby fast food options include McDonald's, Subway, Wingstop, Zaxby's, and Panda Express.
How can the nearby banks help Taco Bell customers?
Banks like Union First Market Bank and Atlantic Union Bank nearby can assist customers with banking needs during their visit.
Brand Certified Facts from Taco Bell
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Certified March 01, 2026Yext Knowledge Graph
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