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Subway

3.8
(227 reviews)

Business Details

1200 Semmes Ave, Richmond, VA
23224, United States
(804) 442-7400
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richmond Subway® Restaurant at 1200 Semmes Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1200 Semmes Ave, Richmond, VA
23224, United States

Hours

Reviews

3.8
227 reviews
5 stars
114
4 stars
41
3 stars
20
2 stars
13
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary significantly; some employees are praised for friendliness while others are criticized for rudeness and unprofessional behavior.

Food Consistency

Many customers reported issues with food quality, including stale bread, insufficient meat portions, and incorrect orders.

Management Issues

Frequent complaints about poor management practices, including understaffing and lack of organization, leading to long wait times and service delays.

Cleanliness

While some reviews mention cleanliness, others highlight unsanitary conditions, particularly in the drink area and overall store maintenance.

Customer Loyalty

Despite negative experiences, some customers express loyalty to the location due to positive interactions with specific staff members.
  • PT
    Pearl Teiko
    4 days ago
    1.0
    Dirty and it seemed like their refrigerated cabinet for the toppings/meat was broken and full of dirty water and plastic. Only one employee there and she aint even heat up my chicken properly. She also picked up something from the ground with the gloves on and used the same gloves to make customer’s sandwiches. Found a random piece of plastic in my sandwich too.
  • BC
    Brandon Craigie
    Feb 14, 2026
    1.0
    Don't bother ordering on the app, they won't make the sandwich as directed. Ordered "regular" lettuce, got a dusting. "Extra" pickles? Zero pickles. Also, the sandwich was smushed - and it's not like they were busy, the place was deserted when I walked in.
  • LB
    Lia Bracey
    Feb 12, 2026
    2.0
    $15 to eat some wet bread as a direct result of a bunch of wet vegetables being thrown on my sub and being heavy handed with the vinegar. Where’s the sister with the colorful hair???? What was understood didn’t need to he explained. But into the sub and the meat was cold. Was advised it’s because the oven is burning bread. Not my problem, y’all. I’ll be back in 6-8 months and hopefully y’all will have a new one ordered by then.
  • TW
    Tonya Wheless
    Jan 8, 2026
    1.0
    This place had 1 employee running at lunch time..Where is this persons help??? 1230pm and 2pm..this is ridiculous..the bread was burnt and service was denied..no ice in ice machine no napkins. ..it was chaotic..this place used to be top notch what happen...no washing hands after running the register..it was a mess ..tables we not clean..and prices sky high for sandwiches per advertisment...I will be going to Jimmy Johns...
  • JL
    jason linzi
    Dec 8, 2025
    1.0
    When I walked up and tried to open the door it was locked. The girl inside just stared at me and walked into the back. Nothing on the door saying use other door lol. So I found another door. It worked. I went inside and was greeted with what can I get you. So right to business it is. The bread was stale and ripped easily, the cheese was sticking so she just let the last two stay doubled up. Didn’t cut my foot long sandwich in half. She asked if I wanted the meal so yes I ordered the meal and she said you know the ice machine is down right, I said no. How would I know that lol. Needless to say I will and recommend a different location.

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Richmond?

The Subway restaurant is located at 1200 Semmes Ave, Suite 101, Richmond, VA 23224.

What are the Subway restaurant's operating hours?

The Subway in Richmond is open daily from 9:00 AM to 10:00 PM.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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