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Subway

3.9
(365 reviews)

Business Details

(804) 222-3933
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richmond Subway® Restaurant at 4386 S Laburnum Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4386 S Laburnum Ave, Richmond, VA
23231, United States

Hours

Reviews

3.9
365 reviews
5 stars
170
4 stars
88
3 stars
45
2 stars
16
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the outstanding service provided by employees like Monty and Greg, highlighting their friendliness and attentiveness.

Food Quality

Overall, the food quality received positive remarks, with many customers noting fresh ingredients and well-made sandwiches.

Cleanliness

While some reviews mentioned cleanliness, there were significant concerns about unsanitary conditions and poor hygiene practices among staff.

Management Issues

Several reviews pointed out poor management practices, including running out of supplies, inconsistent hours, and unprofessional behavior from staff.

Order Accuracy

There were multiple complaints regarding incorrect orders and issues with online ordering, leading to customer dissatisfaction.
  • AS
    Aaron Stacy
    5 days ago
    1.0
    The subway on Laburnum in the shopping center with DollarTree, has been brought by new owners! Do not go there it’s dirty! They are rude! I’ve went there twice and my order was wrong both times! Since the new owners have taken over it is not the same! They don’t even greet you! Go to any other subway but that one has gone down hill!
  • DD
    Daryl
    Feb 20, 2026
    1.0
    I went into this store to get a sandwich and the customer service was horrible. The worker clearly couldn’t understand English and continuously put the wrong things on my sandwich. After receiving the sandwich I then realized the meat was still cold. I asked could they remake the sandwich and another employee proceeded to take the original sandwich and put in the oven. When I informed her that I wanted the sandwich remade, she looked at me like was stupid. She didn’t make me a new sandwich and when I went to taste the food the meat was still cold. I rate them a 1 star for poor customer service
  • DM
    Dr.Brenda Miller
    Feb 2, 2026
    5.0
    I just wanted to share how impressed I am with the Subway south laburnum, thanks to Monty and Cierra! The store has never been cleaner, and it really shows in the overall atmosphere. I especially enjoyed the lite jazz music playing in the background, which made sitting in so much more comfortable and relaxing. It created a great vibe while I enjoyed my meal. Even during the hectic lunch rush, the food looks fantastic on the bar. Everything is fresh and appealing, making it hard to choose just one sandwich! Thanks to Monty and Cierra, visiting Subway has become an even better experience! I will be back!
  • LE
    Lazarus Effect
    Feb 2, 2026
    5.0
    Man!!! Talk about a TURN AROUND! I’ve been coming here since my family & I relocated a few months ago. Were subway fanatics and get a sub at least 2-3x weekly. That being said, The store manager, Monty was a delight. A true man that knows how to run a store and make you feel seen and taken care of. Monty’s presence alone in that store has been such a breath of fresh air, & his night manager Cierra, whom I’ve recently met is so bubbly & amazing! If you’re feeling down, I promise you’ll leave with a laugh, and some good, FRESH food. Monty has a star customer with me & I wish them the best as they keep on shooting for the stars! Superb subway, and as I always tell him, “See you tomorrow!” 🙌🏿
  • AW
    Angela Wright
    Feb 2, 2026
    5.0
    This store has changed tremendously for the better, the new manager Monty is awesome as well as the night manager Cierra the excellent service is constant and always professional. This store is much better since they have been there.

Frequently Asked Questions About Subway

Where is this Subway location situated?

This Subway restaurant is located at 4386 S Laburnum Ave in the Laburnum Park Shopping Center, Henrico, Richmond, VA 23231.

What are the operating hours of this Subway?

The Subway is open every day from 8:00 AM to 9:00 PM.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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