Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Richmond Subway® Restaurant at 9127 Staples Mill Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I called before going but nobody answered. When I went in the employee was making her friend a sandwich. She didn't acknowledge me or anything. Then when it was my turn, she made my sandwich not letting me know that every piece of bread that was in there was stale. So I got my sandwich and bit it. The bread was the worst stale bread ever. So I went back in. She said, all the bread like that that's why I toast it. Hunny if you toast that stale bread then how would anybody be able to eat it. Mind you her friend was back in there getting another sandwich. Also I never seen her friend pay for either sandwich. So she ask did I want my money back and I told her if the other bread was soft I'll take it. Well that bread was stale too. The meat was brown looking on my cold cut and she gone say oh it's because of the temperature. Y'all gone get someone sick in this place. She did give me my money back but not out the draw. She went and got it out her car she said. That was the worst experience ever at a Subway. I will never come back.
NA
Nick Anderson
Oct 22, 2025
1.0
Really hate to leave a bad review on this place but for the past year or so I stop in here on occasion usually around 11ish during the week. I've eaten here prob 3 times this year and each of the 3 times the bread is so stale I threw the whole sub away. Very disappointing they don't use fresh bread here anymore. Def would not recommend this location.
SA
Shay Anne
Oct 20, 2025
1.0
App always messing up and now I paid the price. I ordered food at subway and even though they took the money out my account, they didn't have the order in their system.. Waitress literally told me whatever and didn't help me. So I had to contact subway and of course you talk to a stupid bot and im sure I won't get my money back. Should have been offered a gift card or something, instead got met with attitude.
TT
Tiffany
Sep 27, 2025
4.0
This is the only subway I come to. The employees are awesome and always greet you with a smile when you walk in . I give this location 5 stars
AR
Abraham Reyes
Sep 26, 2025
1.0
Mi esposa fue a comprar un sándwich con un cupon de 6.99 no hablamos inglés. y No se dio cuentabque el cajero le coloco 26$ de propina. Al darse cuenta el cajero le dijo que llamara al banco que no podia havdr el reverso de la compra. El cupon venia con una galleta y tampoco se la dio.
My wife went to buy a sandwich with a 6.99 coupon. We don't speak English. And she didn't notice that the cashier had added a $26 tip. When the cashier realized, he told her to call the bank because he couldn't get a refund on the purchase. The coupon came with a cookie, but he didn't give her that either.
The Subway restaurant is located at 9127 Staples Mill Rd, inside Staples Mill Plaza in Henrico, Richmond, VA 23228.
What are the operating hours of this Subway?
This Subway is open daily from 8:30 AM to 9:30 PM.
Does this Subway offer pickup and delivery services?
Yes, the Subway offers both curbside pickup and delivery services for your convenience.
Can I dine in at this Subway location?
Yes, this Subway location serves dine-in customers with seating available inside the restaurant.
What meals are served at this Subway?
This Subway serves breakfast, lunch, and dinner with a variety of sandwiches, wraps, salads, and more.
Does this Subway provide catering services?
Yes, catering services are available to help with group orders and special events.
Where can I view the menu and place an order online?
You can view the menu and place an order online at https://subway.com/en-us/restaurant/21099-0/menu.
What are some nearby places I can visit before or after my meal at Subway?
Nearby places include Hunan Cafe for Chinese cuisine, sweetFrog for desserts, and Bruster's Ice Cream for frozen treats, all within Staples Mill Plaza.
Are there any financial services near this Subway location?
Yes, Check N' Go, Jackson Hewitt Tax Service, and First Virginia are nearby financial service providers you can visit.
What retail stores are located close to this Subway?
Nearby retail stores include AT&T Store for mobile phones, GameStop for video games and electronics, and Avenue for women's clothing.