Subway

3.8
229 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richmond Subway® Restaurant at 3135 Mechanicsville Tpke brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3135 Mechanicsville Tpke, Richmond, VA
23223, United States

Hours

Reviews

3.8
229 reviews
5 stars
119
4 stars
34
3 stars
31
2 stars
8
1 star
37

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale bread, poorly prepared sandwiches, and incorrect orders.

Customer Service

Mixed reviews on customer service; while some employees received praise for their friendliness and efficiency, others were criticized for being unprofessional and inattentive.

Cleanliness

The establishment was noted for its cleanliness by several customers, although some reviews mentioned unsanitary conditions.

Management Issues

There were complaints about poor management and training, leading to inconsistent service and mistakes in orders.
  • TW
    tanya wilson
    Dec 29, 2025
    1.0
    I had a very disappointing experience at this restaurant. The food was poorly prepared and not what I expected at all. When I brought the issue to the manager’s attention, instead of being professional or apologetic, they had a nasty and dismissive attitude. To make matters worse, the manager promised that the food would be remade, but that never happened. I was essentially lied to and left waiting with no resolution. Customer service matters just as much as food quality, and this place failed at both. I would not recommend this restaurant to anyone, and I strongly suggest people spend their money elsewhere.
  • TB
    Tanjina Bilma
    Dec 10, 2025
    2.0
    They definetely mixed water with the pepsi. I have been drinking pepsi my whole life so definetely I know how it tastes
  • DA
    Donte Adams
    Sep 29, 2025
    5.0
    I’ve only been to this location a few times but the one girl name haley I think she makes the experience immaculate everytime. Highly recommend her. Customer service off the charts. 10/10 Will be going back
  • DH
    Dee Huncho
    Sep 17, 2025
    1.0
    Ordered a blt and found it funny it was ice cold . I open it and it’s raw old bacon . Literally didn’t even attempt to cook it at all. I’m always having probwith stores in these areas from missing items , made wrong , flat out just doing whatever they want . I’m a cook myself and I take my job serious. Just the fact this was able to be sold the whole store and management needs to be fired
  • RR
    Rodrigo Alberto Robles
    Sep 1, 2025
    1.0
    The staff is not good at all, they were not friendly, I think I would never go back to this place

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 3135 Mechanicsville Tpke, Oak Hill Shopping Center, Richmond, VA 23223.

What are the operating hours of this Subway?

This Subway is open every day from 8:00 AM to 9:00 PM.