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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richmond, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11110 Midlothian Turnpike for the ultimate SONIC experience!
Mixed reviews on customer service, with some praising friendly staff while others reported rude interactions and poor handling of order issues.
Food Quality
Inconsistent food quality noted, with some customers enjoying fresh and delicious meals, while others received cold or poorly prepared items.
Order Accuracy
Frequent complaints about incorrect orders and issues with mobile app orders, leading to customer dissatisfaction.
Speed of Service
Service speed varies; some customers experienced quick service, while others faced long waits and delays.
Cleanliness and Maintenance
Concerns raised about cleanliness and maintenance, including broken payment systems and unsanitary conditions.
CS
Carl Scott
Jan 29, 2026
3.0
Quick snack for my son
TH
Trevor Hoffman
Jan 20, 2026
1.0
This place is a joke
AH
Ann H. Hardin
Jan 16, 2026
5.0
I love Sonic and this one is no exception. I order on line, check in when in a stall and in a reasonable time I have my order. This one has never gotten on order wrong for me yet and I have been patronizing for over 18 months.
KP
K. PURRIER
Jan 7, 2026
4.0
My Apple slushy had a straight pipe water base. It was off. Like the kitchen facet it came out of. However, the food. A chicken sandwich and onion rings. Was decent...
DR
Dafhne Rivera
Jan 5, 2026
5.0
Me encanta sonic,nunca he tenido problemas con la comida o con el servicio de las personas que trabajan allí.