Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richmond, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 5805 West Broad Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,780 reviews
5 stars
731
4 stars
447
3 stars
245
2 stars
123
1 star
234
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
Several reviews highlighted poor food quality, including cold and unappetizing meals.
Service Speed
Service speed varied significantly, with some customers experiencing long wait times while others praised fast service.
Customer Service
Numerous complaints about rude staff and poor customer service were noted, impacting overall satisfaction.
Positive Experiences
Despite the negative feedback, some customers enjoyed specific menu items and had positive interactions with staff.
- WWWayne WilliamsDec 30, 20252.0I am not a regular customer but twice i have visited this location in a year; and twice they dont serve the smash burgers. I dont eat unhealthy often but I was craving a smash burger both times 😆. I sandwich I ended up buying was not good. I assume this location doesn't make smash burgers anymore or it was my unlucky day twice.
- RRRobert RopieckiDec 14, 20251.0Stole my money! Charged me twice. I made a $32 order. They rang me up for that and also rang me up for 12 that I never ordered or received anything for
- AFAnthony FosterNov 25, 20255.0Went here at 12am after a venue and that oreo milkshake was heaven
- BBBethSep 27, 20252.0I ordered two breakfast burritos from this Sonic via Uber eats for me and someone else. Since Uber eats doesn't allow you to review the restaurants, I'll do it on here instead. When it arrived, it was luke warm. After heating it up, I took a bite and was disappointed to find out that most of the bacon was completely inedible and not chewable. There was also bare minimum ingredients in my burrito, It was mostly tortilla in the middle. I was even more disappointed to find out that it was the same situation for the other person who had a burrito. Please beware of this. They were also really tiny than what I would normally be used to seeing. Absolutely disappointing.
- JJJennifer JonesSep 18, 20254.0Love the caramel toffee coffee. The onion rings and ocean water will always be my favorite