Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richmond, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 813 West Cary St for the ultimate SONIC experience!
Location
Hours
Reviews
2.9
246 reviews
5 stars
72
4 stars
38
3 stars
25
2 stars
21
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific mentions of a cashier named Emma who displayed a negative attitude.
Food Quality
Many customers reported cold, stale, or poorly prepared food, with some experiencing food poisoning.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions, particularly in the restrooms.
Service Speed
While some customers noted fast service, many others experienced long wait times and issues with order accuracy.
Location Issues
Customers were confused by the lack of a drive-in setup and reported that the location often closed early or had limited menu items.
- SPsatchel pageDec 9, 20255.0The big guy at the register deserve some recognition for his customer service yesterday.
- RARyan ADec 5, 20253.0Fries were good but table was dirty. Not a traditional Sonic setup.
- A-Abbie-Nov 8, 20255.0The staff is great and my order is almost always ready when I get there unless they’re slammed.
- KMKi MoNov 1, 20251.0Someone need to tell that lady that she doesn’t own the wold to talk to people like that she needs to calm down a lil bit and the other guy thinks he is jn Disney land idk what’s going on w them but it’s a lot
- JJJoy JoyAug 29, 20255.0I ordered food on the mobile app this morning to be picked up at 7:26. When I arrived, the food was not ready. The employee asked my name, then proceeded to access the order looking at the screen & the ticket. I waited 10 minutes to receive order my order in which did not have all the items in the bag.. I asked the employee about my other items, she pointed to my bag, and the she walked to the back of the store. I waited until she returned, she looked at me and said "WHAT". I asked about my items again. Another customer that was waiting, spoke in Spanish trying to assist me but she still didn't comprehend. She gave me items, that I didn't ask for... I left the store because, I was going to be late waiting for work. Very poor customer service and I'm highly disappointed with Sonic and this particular employee.