Pizza Hut

3.7
392 reviews
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Business Details

3113 Mechanicsville Turnpike, Richmond, VA
23223, United States
(804) 644-4202
https://locations.pizzahut.com/va/richmond/3113-mechanicsville-turnpike
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 3113 Mechanicsville Turnpike in Richmond, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
3113 Mechanicsville Turnpike, Richmond, VA
23223, United States

Hours

Reviews

3.7
392 reviews
5 stars
179
4 stars
67
3 stars
46
2 stars
33
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including undercooked, burnt, or poorly prepared pizzas.

Customer Experience

Some customers had positive experiences with friendly staff and quick service, but these were overshadowed by negative feedback.

Order Accuracy

Frequent complaints about missing items or incorrect orders, leading to customer dissatisfaction.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and improper food handling.
  • MJ
    Madeline Jatczak
    Nov 15, 2025
    1.0
    I don’t think they even tried. We ordered online delivery. Both pizzas had been dropped and were smushed against the side of the boxes. One of the pizzas was incorrect (sausage when we ordered bacon). To top it all off, the cheesy bread had multiple hairs BAKED INTO the cheese.
  • TT
    Tanika Terry
    Nov 13, 2025
    1.0
    This is my second time coming to the Pizza Hut in Richmond on mechanicsville both times my pizza was overcooked and dry I asked for extra sauce and never got it… I will not be spending my money there ever again… and the customer service is horrible
  • TC
    Terry-Ann C
    Oct 10, 2025
    1.0
    Usually have good service at this place. Someone working there today 10/10/25 has a really bad attitude and ended the call. For no reason. Never eating pizza hut again. Too many options for pizza to accept bad service.
  • GG
    GS
    Sep 11, 2025
    5.0
    Nice people work here :)
  • LS
    Logan S
    Sep 8, 2025
    1.0
    Nothing was cut fully, or cut at all, undercooked. Complete mess. The only thing that was edible was the bacon cheese bread. Rest went into the trash absolute waste of 40 dollars, will never return.
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Frequently Asked Questions About Pizza Hut

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