Pizza Hut

3.2
1052 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 5100 Williamsburg Rd in Richmond, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
5100 Williamsburg Rd, Richmond, VA
23231, United States

Hours

Reviews

3.2
1,052 reviews
5 stars
382
4 stars
161
3 stars
121
2 stars
78
1 star
310

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and attentive, while others reported rude and unhelpful interactions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received undercooked or poorly prepared food.

Delivery Issues

Numerous reports of late deliveries and orders being sent to the wrong address, causing dissatisfaction.

Management

Concerns about management responsiveness and professionalism, with some praising individual managers while others reported negative experiences.
  • MD
    Mary Dandridge
    6 days ago
    3.0
    Customer service stinks
  • EE
    Esperanza Lara (Espy)
    Oct 19, 2025
    5.0
    I order my pizza - it says 15 minutes I show up 7 minutes and it’s usually done. I interact with the same guy almost everytime and he is very attentive of everyone who comes in there. He’s prompt kind and respectful. I always go after work on nights I just don’t wanna cook.
  • ND
    Nia Dillard
    Oct 11, 2025
    1.0
    If I could give this store a 0 I would. My order was supposed to be ready by 11:17 and wasn’t ready till 12:10. My whole order was incorrect. I called back up to the store, to get a refund and the lady was very disrespectful. She sat on the phone with me and argued with me trying to tell me that my order was correct. She told me I wouldn’t be able to get a refund tonight, I would have to wait till in the morning?!
  • MW
    Melinda Williams
    Sep 10, 2025
    5.0
    Wonderful customer service from the manager Jenie
  • SG
    Saion Green
    Sep 9, 2025
    1.0
    This location is completely unprofessional and unhelpful. For T-Mobile Tuesday we were given a promo code for a Free Flatzz if you placed an order of 1$ or more. I ordered the Flatzz and another pizza on the app, paid the discounted price which was 8.79, then came into the store to pickup my order. The cashier told me that I still had a balance of 5$. I showed her my online receipt and the promo from the T-Mobile tuesday app and she told me that she “didn’t know anything about that” and insisted that I pay the difference then took the food away. I ended up canceling it all together cause i’m not paying full price for something I was originally given at a discount. I already paid on the app, I should not have to pay anymore. If you’re not going to honor deals then don’t let them be available for use.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Richmond, VA?

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