Business Details
About
Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5100 Williamsburg Rd in Richmond, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.2
1,053 reviews
5 stars
382
4 stars
161
3 stars
122
2 stars
78
1 star
310
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and attentive staff, others reported rude behavior and poor handling of complaints.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong pizzas being delivered.
Food Quality
Many customers expressed dissatisfaction with the quality of food, citing undercooked or overcooked pizzas and lack of proper toppings.
Wait Times
Customers frequently complained about long wait times for both pickup and delivery, often exceeding the estimated times.
Management Issues
Several reviews pointed to poor management practices, including lack of urgency and ineffective communication among staff.
- MDMary DandridgeNov 18, 20253.0Customer service stinks
- EEEsperanza Lara (Espy)Oct 19, 20255.0I order my pizza - it says 15 minutes I show up 7 minutes and it’s usually done. I interact with the same guy almost everytime and he is very attentive of everyone who comes in there. He’s prompt kind and respectful. I always go after work on nights I just don’t wanna cook.
- NDNia DillardOct 11, 20251.0If I could give this store a 0 I would. My order was supposed to be ready by 11:17 and wasn’t ready till 12:10. My whole order was incorrect. I called back up to the store, to get a refund and the lady was very disrespectful. She sat on the phone with me and argued with me trying to tell me that my order was correct. She told me I wouldn’t be able to get a refund tonight, I would have to wait till in the morning?!
- MWMelinda WilliamsSep 10, 20255.0Wonderful customer service from the manager Jenie
- SGSaion GreenSep 9, 20251.0This location is completely unprofessional and unhelpful. For T-Mobile Tuesday we were given a promo code for a Free Flatzz if you placed an order of 1$ or more. I ordered the Flatzz and another pizza on the app, paid the discounted price which was 8.79, then came into the store to pickup my order. The cashier told me that I still had a balance of 5$. I showed her my online receipt and the promo from the T-Mobile tuesday app and she told me that she “didn’t know anything about that” and insisted that I pay the difference then took the food away. I ended up canceling it all together cause i’m not paying full price for something I was originally given at a discount. I already paid on the app, I should not have to pay anymore. If you’re not going to honor deals then don’t let them be available for use.
Frequently Asked Questions About Pizza Hut
What are the operating hours of Pizza Hut at 5100 Williamsburg Rd in Richmond, VA?
Pizza Hut is open Monday to Thursday and Sunday from 10:00 AM to 12:00 AM, and Friday to Saturday from 10:00 AM to 1:00 AM.
Does Pizza Hut offer delivery and pickup services at this location?
Yes, Pizza Hut offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.
How can I place an order at this Pizza Hut location?
You can order online through their website or mobile app. Links for ordering and viewing the menu are available on their site.
What types of food does Pizza Hut serve at the Williamsburg Rd location?
They serve pizza classics like Meat Lovers® and Original Stuffed Crust®, as well as signature wings, pastas, and desserts.
Are there any special deals or rewards available for customers at this Pizza Hut?
Yes, Hut Rewards® lets customers earn free pizza and access discounts and coupons through the Pizza Hut deals page or mobile app.
What wing options does Pizza Hut offer in Richmond, VA?
Pizza Hut offers traditional and boneless wings in flavors like buffalo, garlic parmesan, honey BBQ, spicy garlic, Hawaiian Teriyaki, and Cajun style dry rub.
What are the delivery hours for Pizza Hut at this location?
Delivery is available daily from 10:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What nearby restaurants or food options are close to Pizza Hut at 5100 Williamsburg Rd?
Nearby food options include Waffle House for breakfast and brunch and Mexico Restaurant offering Mexican cuisine.
Are there any nearby hotels where visitors to Pizza Hut might stay?
Yes, nearby hotels include Super 8 by Wyndham Richmond Airport VA, Rodeway Inn, Sandston Inn & Suites, Red Roof Inn Richmond - Airport/ Sandston, and Quality Inn Richmond Airport.
What nearby entertainment or recreation venues are accessible from Pizza Hut?
Customers can visit Bowl America Eastern bowling alley, Rollerdome Family Fun Center, and RVA Skate Academy for recreation and sports fun.