Brand Certified
Papa Johns Pizza
2.7(347 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
1200 W MAIN ST, Richmond, VA
23220, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(804) 354-6262
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/va/23220/richmond/1200-w-main-st?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Richmond, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond pizza for any occasion. Call us for pizza delivery in Richmond or stop by 1200 W MAIN ST for carryout to order the best pizza in Richmond, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
2.7
347 reviews
5 stars
98
4 stars
45
3 stars
24
2 stars
28
1 star
152
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays in delivery, with many orders arriving cold or not at all.
Customer Service
Feedback highlighted poor customer service experiences, including rude staff and unresponsive management.
Order Accuracy
Many reviews mentioned incorrect orders being received, with missing items or wrong pizzas delivered.
Food Quality
Customers expressed disappointment with the quality of the food, citing issues like burnt crusts and lack of toppings.
- SKS K4 days ago3.0I ordered from this location multiple times because of convenience only. The chicken wings have a good taste but even with picking well done, the skin was gummy. I had to retoast myself. Additionally, the papadias had enough meat in it for a toddler.
- JJJesse Jones6 days ago1.0Food was never delivered. Waited over an hour before calling. Called multiple times before being finally told I'd be given a refund but no time window was given so I'm doubting that. I waited two hours for the app to say that the pizza was delivered but when I got ahold of the "manager" he said that the driver tried to contact me despite calling an 8 year old number no longer associated with the app and that I haven't been contacted through in almost a decade but was apparently on file. Never got my pizza. Waiting on refund or some sense of human decency.
- FFFurdousFeb 7, 20261.0Ordered from here via Uber Eats and got the bogo cheese pizza with extra cheese. Not only was there barely cheese on there (definitely not extra cheese) but the pizza was literally tough, like it was sitting out all day. i love pizza, so it says a lot that i'm even taking the time to post this.
- DDDeannaJan 31, 20261.0Ordered a pizza for delivery over a hour ago. Called to find out where it was and they had changed it from delivery to pick up without even telling me. I couldn't pick up so just had to cancel the order. Guess I should have looked at the reviews. They clearly have 2 stars for a reason.
- CRColette ReidJan 22, 20265.0I had a great experience at this location today. I came in with an odd request for the delicious Papa John’s Italian seasoning and peppercinis. Although unusual, a wonderful young man with curly strawberry hair pulled back in a ponytail made it happen for me. He went above and beyond and I’m grateful for the amazing service he provided me. I hope the store knows who this employee is and can tell him how much I appreciated him going above and beyond for me.
Brand Certified Facts from Papa Johns Pizza
Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website