Papa Johns Pizza

Reviews

• MM

  Mariah

  1 day ago
  4.0
  Always have a great delivery experience, but the pizza crusts are flat every single time. The fluffy crust was my favorite part.
• DB

  Dylan Bloom

  Dec 28, 2025
  1.0
  The name of my order was literally well done. I guess following instructions was too hard.
• TB

  Tonie Bailey

  Dec 20, 2025
  1.0
  Tgis location wasnt like this during my last visit. It has been about a year. I didnt understand why the reviews were so low until I had my own experience. I ordered 10 pizzas and they were all warm. I was so disappointed with the quality of the pizzas. This location has declined tremendously, and based on the reviews, im not the only complaint. I hope someone changes the service.
• JC

  J C

  Dec 2, 2025
  1.0
  I ordered a singular cheese pizza at 7:28 pm on a Tuesday, estimated delivery time was 8:04, great! However, I didn't receive it until 9 pm. When it arrived it was cold. Please try and be more accurate on delivery times and if you "don't have enough drivers" (like I was told on the phone) then don't have a delivery option available.
• EE

  eevee

  Nov 22, 2025
  1.0
  Ordered pizza and gave a 30% tip, driver came to the wrong address, talking about some dormatory? he started saying the wrong meal, then 10 min later cane to the wrong side of the building, then tried to say they can't deliver to apartments, even though they did it twice that week. Then he forgot both my drinks. The pizza was also missing a slice, whether it was cut badly or eaten by the driver, I don't know. You could very clearly see where it was pulled. I called them was on hold for 20 minutes, so I decided: Screw it, I'll just drive there. As I stared there at the two drinks I needed, another half hour passes by to get their attention. she looked extremely busy as she stood there doing absolutely nothing, it immediately hit me why she wasn't able to use the phone. while everyone else was making the orders, and running back-and-forth to the car for delivery, she was the captain of the ship. Standing there proudly, an anchor for all of them. At this point, I stopped being pensive and overly nice and I tried to be more firm about explaining the simple thing I needed. I wasn't asking for a refund for the delivery fee or the $20 tip. A driver walked by me and started venting to me about how bad the woman was, she's clearly disliked even at her own store. I work 40 hours a week in retail too, I live in the same city you do and I pay the same rent! You're not any different dude. She of course, finally said she would redo the pizza and it would take five minutes, and I've been standing here for another 20. I don't know if the store will reply, I don't know if they'll lie. I obviously can't respond back if they say something.it's obviously a low rated place nearby VCU and very stressed. And I will probably forget this by the morning, but it's kind of frustrating. obviously, I'm gonna hit up customer service for a refund.

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