At Papa Johns Pizza in Richmond, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond pizza for any occasion. Call us for pizza delivery in Richmond or stop by 9811 Hull Street Road for carryout to order the best pizza in Richmond, along with breadsticks, wings, and more!
Customers reported inconsistent food quality, with some experiencing undercooked or poorly made pizzas, while others enjoyed their meals.
Customer Service
While some reviews praised the friendly and helpful staff, others highlighted poor service, including long wait times and unresponsive management.
Delivery Issues
Numerous complaints about slow delivery times, cold food upon arrival, and incorrect orders were noted, leading to customer dissatisfaction.
Hygiene Concerns
Several customers expressed concerns about hygiene practices among staff, particularly regarding mask-wearing and food handling.
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Captain Neems
Feb 9, 2026
2.0
A friend gave me some of their "white pizza". Papa Johns had put some creamy concoction on it, which was terrible. I was definitely expecting sauce made with oil, herbs, maybe parmesan or similar. Please name that something else, besides white pizza. The red sauce pizzas were ok, but nothing I'd want to eat again.
MG
marie guirguis
Jan 23, 2026
5.0
Qui k delivery good fresh pizza
KM
Karl Morris
Jan 10, 2026
4.0
Always solid....better than most chain spots, employees are all nice and helpful
EP
Earl Puckett
Jan 7, 2026
4.0
Pretty decent Pizza and the folks were nice.
DP
Diana Prat
Dec 6, 2025
5.0
The staff here are always cheerful, efficient and helpful. The food is always fresh and hot. The rewards program is excellent.