Brand Certified
Papa Johns Pizza
3.5(200 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
9038 W BROAD ST, Richmond, VA
23294, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(804) 747-7300
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/va/23294/richmond/9038-w-broad-st?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Richmond, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond pizza for any occasion. Call us for pizza delivery in Richmond or stop by 9038 W BROAD ST for carryout to order the best pizza in Richmond, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
3.5
200 reviews
5 stars
92
4 stars
32
3 stars
17
2 stars
9
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude interactions with staff and managers, lack of accountability, and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong toppings and missing items, leading to frustration and dissatisfaction.
Food Quality
Feedback indicated a decline in food quality, with complaints about greasy pizzas, poorly made crusts, and unsatisfactory overall taste.
Delivery Issues
Several customers experienced long wait times for delivery, incorrect deliveries, and unprofessional behavior from delivery drivers.
Mixed Experiences
While some customers praised the pizza and service, many others expressed disappointment, suggesting inconsistent performance across visits.
- MBMychaela BaldwinJan 21, 20263.0I've ordered from here maybe about 6 or 7 times, the latest the pizzas had barely any sauce. I don't know what changed but the crust was also unusually thin, Papa John's is usually a good place to order from but not up to standard anymore.
- SSSoop soop (sooperisme1324)Nov 2, 20251.0ordered online, my extra cheese light sauce came as a standard pepperoni and the cheese sticks were cut like a pizza. called the manager, she said "oh, so THATS what happened. okay bye!" without offering me any resolution. im furious. id call corporate if my girlfriend would let me. instead ill just tell everyone i know to stay away from this papa john's. absolutely wild. EDIT: manager called back. said she refunded the pizza. cool. then tried to say she did tell me she would (she didnt) and, even if she didn't, she was "75 pizzas in" and "you said you just wanted to let me know" which like. yeah? but even a partial refund is standard. started deflecting hard and blaming both me and the rush because she couldn't say "ill take care of it in a minute" and then apologize in the call after. not coming back. dont waste your money here.
- CBCaleb BrownApr 29, 20221.0Constantly have gotten poorly made pizza from this location. I asked them to remake the pizza with some actual fluffy crust on it, and the second one came back just as bad or maybe worse. All of their menus and advertisements show fluffy crust, and other locations make it that way, this one even when requested can’t seem to do it.
- DHDonald HillApr 3, 20215.0Gooooód PAPAJOHNS PERFECT.!!!!!!!! PIZZA!!!
- GGGingerFeb 14, 20211.0Don't order from this location. My order was placed at 4pm. As of 7pm I still don't have it. The person who answered the phone is rude and difficult to understand. From reading these reviews sounds like the same guy. Don't order here. No refund was given either. I wish I could give less than 1 star.
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Richmond, VA?
Delivery is available Monday through Thursday from 10:30 AM to midnight, Friday and Saturday until 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.
What time can I order takeout from Papa Johns Pizza?
Takeout is available Monday through Thursday from 10:30 AM to 11:45 PM, Friday and Saturday until 12:45 AM, and Sunday from 11:00 AM to 11:00 PM.
What services does Papa Johns Pizza offer?
Papa Johns Pizza offers delivery, takeout, order ahead, and serves lunch, dinner, and dessert.
Where is Papa Johns Pizza located in Richmond, VA?
Papa Johns Pizza is located at 9038 W Broad St, Richmond, VA 23294, United States.
How can I order online from Papa Johns Pizza?
You can order online for delivery or carryout via their website or apps, including the Papa Johns app available on iOS and Android.
Are there any special deals or promotions available at this Papa Johns location?
Yes, you can find current deals and specials by visiting the Papa Johns specials page linked on their website.
Does Papa Johns Pizza in Richmond offer contactless delivery?
Yes, they provide no-contact delivery service for your safety and convenience.
What nearby places can I visit before or after getting pizza at Papa Johns?
You can visit Stories Comics for books and gifts, or Lee Spa for massage therapy. Both are close by and offer great ways to spend time before or after your meal.
Are there other dining options near Papa Johns Pizza at 9038 W Broad St?
Yes, nearby dining options include Chuck E. Cheese for pizza and arcade fun, Devil's Lettuce for vegetarian options, and Zorbas Richmond for Greek and Italian cuisine.
How can nearby public services assist customers visiting Papa Johns Pizza?
The nearby USPS post office can be convenient for customers handling mail or packages when visiting Papa Johns. Also, John Wright: Allstate Insurance and Lakida Homes are nearby professional services you might explore.
Brand Certified Facts from Papa Johns Pizza
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Certified March 01, 2026Yext Knowledge Graph
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