Business Details
About
Pizza RestaurantPapa John's
At Papa Johns Pizza in Richmond, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond pizza for any occasion. Call us for pizza delivery in Richmond or stop by 9038 W BROAD ST for carryout to order the best pizza in Richmond, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.5
198 reviews
5 stars
91
4 stars
32
3 stars
16
2 stars
9
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude interactions with staff and managers, lack of accountability, and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong toppings and missing items, leading to frustration and dissatisfaction.
Food Quality
Feedback indicated a decline in food quality, with complaints about greasy pizzas, undercooked items, and overall dissatisfaction with the product.
Delivery Issues
Several reviews mentioned long wait times for delivery, incorrect delivery addresses, and poor communication regarding order status.
Mixed Experiences
While some customers had positive experiences with quick service and good food, many others expressed disappointment, indicating inconsistency in service quality.
- SSSoop soop (sooperisme1324)Nov 2, 20251.0ordered online, my extra cheese light sauce came as a standard pepperoni and the cheese sticks were cut like a pizza. called the manager, she said "oh, so THATS what happened. okay bye!" without offering me any resolution. im furious. id call corporate if my girlfriend would let me. instead ill just tell everyone i know to stay away from this papa john's. absolutely wild. EDIT: manager called back. said she refunded the pizza. cool. then tried to say she did tell me she would (she didnt) and, even if she didn't, she was "75 pizzas in" and "you said you just wanted to let me know" which like. yeah? but even a partial refund is standard. started deflecting hard and blaming both me and the rush because she couldn't say "ill take care of it in a minute" and then apologize in the call after. not coming back. dont waste your money here.
- SSSusan SalayaiDec 22, 20244.0First time buying Papa John's pizza. Much better than Pizza Hut.
- LRLovely RobinsonMar 24, 20215.0I ordered my customized large pizza on the way home from taking my son to get a haircut. The food arrived 15 mins after we got into the door and we were hungryyy! It was right on time and it was gooood and hot! As you can see it’s almost gone and we got it about ten minutes ago lol!
- VCViswaraj ChandranMay 21, 20205.0Are you having pizza cravings during this lockdown period ? Well; here's the answer. I ordered a medium size pizza with grilled chicken & veggie toppings and my tummy was never more satisfied. The app said the delivery time would be around 35-40 minutes but I was surprised to hear my door being knocked well within 20 minutes. Superb service
- JMJosé MartínezDec 15, 20195.0Deliciosa pizza.
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Richmond, VA?
Delivery is available Monday through Thursday from 10:30 AM to midnight, Friday and Saturday until 1:00 AM, and Sunday from 11:00 AM to 11:00 PM.
What time can I order takeout from Papa Johns Pizza?
Takeout is available Monday through Thursday from 10:30 AM to 11:45 PM, Friday and Saturday until 12:45 AM, and Sunday from 11:00 AM to 11:00 PM.
What services does Papa Johns Pizza offer?
Papa Johns Pizza offers delivery, takeout, order ahead, and serves lunch, dinner, and dessert.
Where is Papa Johns Pizza located in Richmond, VA?
Papa Johns Pizza is located at 9038 W Broad St, Richmond, VA 23294, United States.
How can I order online from Papa Johns Pizza?
You can order online for delivery or carryout via their website or apps, including the Papa Johns app available on iOS and Android.
Are there any special deals or promotions available at this Papa Johns location?
Yes, you can find current deals and specials by visiting the Papa Johns specials page linked on their website.
Does Papa Johns Pizza in Richmond offer contactless delivery?
Yes, they provide no-contact delivery service for your safety and convenience.
What nearby places can I visit before or after getting pizza at Papa Johns?
You can visit Stories Comics for books and gifts, or Lee Spa for massage therapy. Both are close by and offer great ways to spend time before or after your meal.
Are there other dining options near Papa Johns Pizza at 9038 W Broad St?
Yes, nearby dining options include Chuck E. Cheese for pizza and arcade fun, Devil's Lettuce for vegetarian options, and Zorbas Richmond for Greek and Italian cuisine.
How can nearby public services assist customers visiting Papa Johns Pizza?
The nearby USPS post office can be convenient for customers handling mail or packages when visiting Papa Johns. Also, John Wright: Allstate Insurance and Lakida Homes are nearby professional services you might explore.