Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
882 reviews
5 stars
440
4 stars
195
3 stars
96
2 stars
51
1 star
100
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, roaches, and a generally unkempt atmosphere.
Customer Service
There were numerous complaints about rude and inattentive staff, with some customers experiencing long wait times and poor communication.
Food Quality
Several customers reported issues with food preparation, including incorrect orders, poorly made sandwiches, and items being served cold or stale.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and highlighted enjoyable menu items.
Value for Money
Many customers felt that the prices were too high for the quality and portion sizes of the food offered.
- MGMadisen George3 days ago3.0Ordered rapid pickup. My sandwich was given to me with more than half of the toppings not even on the sandwich. The cheese was literally still stuck together, I had to peel the slices apart myself to get more than one bite of a giant block of cheese right in the middle of the sandwich. Avocado wasn’t even sliced. Just two whole pieces that didn’t stay on the sandwich. It was an absolute mess. I also modified my sandwich to have NO aioli, but there was an orange aioli sauce all over half of the toppings. I do not like mayo. That is why I MODIFIED my sandwich to not have any. Overall terrible experience and this isn’t the first time this location has given me a sandwich like this.
- SSSteven5 days ago2.0Really hard bread, didn't even ask if we wanted it toasted or not (Hard as a Rock). 2 : ½ sandwiches &a salad $40...
- LSLeo SalinasNov 16, 20252.0If you are going to lock the bathrooms put the code on the receipt. Nobody wants to have to ask the busy staff for the code.
- TBTrent BNov 10, 20251.0“Out of spoons” How is the soup restaurant out of spoons? Send someone over to Kroger and get some more. What are we doing here?
- DRDesmond RapachNov 5, 20253.0I came to this restaurant because I happened to be in the area and I was meeting up with my daughter to help her with her homework. We ordered a couple of drinks and a snack. Nothing to write home about so far, however when we went to pick our items up, this is the part of the review that gets interesting. As I approached the counter I recognize what I ordered and proceeded to pick it up. However one of the workers in the back ask me if I was Dave, I told her I was not so she gave me a weird look and I took a few steps back to continue to wait. There were only three customers in the restaurant with me waiting for food and each one of those customers were served. Finally the person behind the counter was wondering how come the food wasn't picked up. She looked closer at the receipt to discover she had initially called the wrong name. When I stepped up she asked me why I had not come forward to correct her and I told her I was going to and that when I stepped forward she told me it wasn't mine. She became irrational in talking loudly with her coworkers about my incompetent display and other things but I walked away to avoid a situation. My daughter was unable to study, because the two women would not stop talking loudly about the situation and what music they prefer to indulge. At that point I refilled my beverage and we left the restaurant, I wouldn't recommend this particular location. But I'm assuming it's just those two workers. I didn't find a manager while I was there but I will be reaching out to higher ups about the incident. Please do better, I really like the butternut squash soup, but won't ever stop into this location to get it again.
Frequently Asked Questions About Panera Bread
Does Panera Bread accept reservations?
No, Panera Bread does not accept reservations.
What are the delivery hours for Panera Bread Richmond?
Delivery is available Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Can I order food online for pick-up or delivery from Panera Bread Richmond?
Yes, you can order online for delivery or rapid pick-up using their website or app.
What types of meals are served at Panera Bread Richmond?
Panera Bread serves breakfast, brunch, lunch, and dinner.
What payment options are accepted at Panera Bread Richmond?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Panera Bread Richmond offer catering services?
Yes, catering is available at this location.
Is Panera Bread Richmond wheelchair accessible?
Yes, the location has wheelchair accessible parking, entrance, restroom, and seating.
What are some nearby places to Panera Bread Richmond for shopping or entertainment?
Nearby places include Spirit Halloween for costumes, DSW Designer Shoe Warehouse for shoes and accessories, and Muse Paintbar for bistro dining and creative activities.
Are there other dining options near Panera Bread Richmond?
Yes, nearby dining options include King Crab (seafood), Saltbox Oyster Company, Noodles and Company, Zoës Kitchen (Greek and Mediterranean), Ugly Dumpling (Chinese), CAVA, Yoshi Sushi, and American Tap Room.
Can customers visit other service locations near Panera Bread Richmond?
Yes, nearby services include the Virginia Department of Health Office of Vital Records, Truist bank, The Movement Architect physical therapy, Western Union money transfer, and UPS Access Point for shipping.