Brand Certified
Panera Bread
3.9(855 reviews)
Certified by Panera Bread • Mar 01, 2026
Business Details
1601 Willow Lawn Drive, Richmond, VA
23230, United States
Certified by Panera Bread • Mar 01, 2026
(804) 285-1777
Certified by Panera Bread • Mar 01, 2026
https://www.panerabread.com/en-us/cafe/locations/va/richmond/1601-willow-lawn-drive
Certified by Panera Bread • Mar 01, 2026
About
Certified by Panera Bread • Mar 01, 2026
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Panera Bread • Mar 01, 2026
Hours
Certified by Panera Bread • Mar 01, 2026
Reviews
3.9
855 reviews
5 stars
420
4 stars
188
3 stars
95
2 stars
51
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service from staff.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables and overflowing trash.
Food Quality
Several customers expressed disappointment with food preparation, including incorrect ingredients and poorly made items.
Staff Attitude
Multiple reviews mentioned rude or uninterested staff, contributing to a negative dining experience.
Pricing Concerns
Customers frequently noted that prices were too high for the portion sizes and quality of food received.
- CCCharging7122 days ago1.0This is the worst Panera in the area to go to, orders take forever and whenever I order a coffee the container is out or the creamers are out and I have to wait for them to be refilled.
- CCcg const5 days ago1.0Ordered 2 Chicken Bacon Ranch sandwiches and they barely had any chicken or bacon on them. Mostly just bread with the ranch sauce. Other Panera’s put way more chicken and bacon in the sandwich. We won’t go to the Willow Lawn Panera again. RIPOFF
- SLSarah LouiseFeb 15, 20261.0I just sat at the counter for over 10 minutes completely ignored. She finally asked if I had ordered yet and I told her I was still waiting and she said she wasn't sure if I was waiting to order or on an online order. I told her I am trying to order and she said ok and walked away. I stood there another few minutes while people came and went from the prep area. Finally just turned around and walked out. I'll get my soup at Jason's deli. Never have I experienced this kind of straight up customer neglect before. Not even at McDonald's. Do better.
- ALAnna LobkovFeb 8, 20261.0Ordered 30 minutes ago, was supposed to be ready in 15 minutes and they told me that I should wait another 15 minutes for my order, so it took them 45 minutes to make my meal. This is insane! Didn’t even hear their apologies, just the facts that they are running behind.
- CCCyndi Rymer (Cryme)Feb 3, 20263.0Small large salad. Only about the size of a pick two. Hmmm
Frequently Asked Questions About Panera Bread
Does Panera Bread accept reservations?
No, Panera Bread does not accept reservations.
What are the delivery hours for Panera Bread Richmond?
Delivery is available Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Can I order food online for pick-up or delivery from Panera Bread Richmond?
Yes, you can order online for delivery or rapid pick-up using their website or app.
What types of meals are served at Panera Bread Richmond?
Panera Bread serves breakfast, brunch, lunch, and dinner.
What payment options are accepted at Panera Bread Richmond?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Panera Bread Richmond offer catering services?
Yes, catering is available at this location.
Is Panera Bread Richmond wheelchair accessible?
Yes, the location has wheelchair accessible parking, entrance, restroom, and seating.
What are some nearby places to Panera Bread Richmond for shopping or entertainment?
Nearby places include Spirit Halloween for costumes, DSW Designer Shoe Warehouse for shoes and accessories, and Muse Paintbar for bistro dining and creative activities.
Are there other dining options near Panera Bread Richmond?
Yes, nearby dining options include King Crab (seafood), Saltbox Oyster Company, Noodles and Company, Zoës Kitchen (Greek and Mediterranean), Ugly Dumpling (Chinese), CAVA, Yoshi Sushi, and American Tap Room.
Can customers visit other service locations near Panera Bread Richmond?
Yes, nearby services include the Virginia Department of Health Office of Vital Records, Truist bank, The Movement Architect physical therapy, Western Union money transfer, and UPS Access Point for shipping.
Brand Certified Facts from Panera Bread
Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: