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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(525 reviews)

Business Details

810 West Grace Street, Richmond, VA
23220, United States
(804) 340-5252

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
810 West Grace Street, Richmond, VA
23220, United States

Hours

Reviews

3.9
525 reviews
5 stars
251
4 stars
128
3 stars
62
2 stars
35
1 star
49

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Quality

While some staff were praised for being friendly and helpful, others were noted for being rude or unprofessional.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with unclean tables and poor overall hygiene.

Food Quality

The food received mixed reviews; while some found it delicious, others complained about it being cold or poorly prepared.

Availability Issues

Customers frequently noted that the restaurant was often out of key items, including bread and drinks.
  • JS
    Julia S
    Feb 14, 2026
    3.0
    Marked my order as ready for pickup and when I got there they said they ran out of what I ordered. I was told by one employee that they have to mark the order as ready even if it can’t be fulfilled, and that they can’t reach out to people about their orders, but then the manager said they tried reaching out to me but the call went straight to voicemail, but I never even received a phone call in the first place. So which one is it?? I was left feeling very confused about the whole thing. They offered to replace my order with something else which was nice but I was already late for work by that point so it was just a huge waste of my time.
  • ES
    Ella Somers
    Jan 13, 2026
    1.0
    Ordered just a bagel not toasted or anything and had to wait over 20 minutes. When I went up to the desk to ask about the status they shoved it in my face. Whole time it was ready just sitting on the counter while they worked on other orders.
  • SS
    Sujeevan Sriskanthan
    Jan 1, 2026
    5.0
    Fresh and tasty..good size portions
  • NR
    Nick Rulof
    Dec 29, 2025
    5.0
    Vibey!
  • SD
    shante dundee
    Dec 12, 2025
    1.0
    Do not order from here if you want your order to be correct. Don’t pay for extra anything — cause you won’t get it. And if you’re allergic to anything — beware — they won’t add / remove the actual things you requested.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

Panera Bread does not accept reservations.

What types of meals does Panera Bread serve?

Panera Bread serves breakfast, lunch, brunch, and dinner.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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