Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.1
917 reviews
5 stars
492
4 stars
206
3 stars
90
2 stars
42
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff interactions, particularly in the drive-thru.
Food Quality
While many enjoyed the food, there were numerous complaints about incorrect orders, stale bread, and unsatisfactory soup.
Cleanliness
Several reviews highlighted cleanliness issues, including sticky floors and unsanitary conditions in the bathrooms.
Positive Staff Interactions
Some customers praised specific staff members for their friendliness and helpfulness, indicating that service quality can vary.
Overall Experience
The overall experience at this location is inconsistent, with some customers expressing satisfaction while others reported significant disappointments.
- JMJackie Myers3 days ago1.0At 7:30 on a Friday night. Went to drive thru..placed my order , waited 6 - 10 mins in line to be told they dont have soup or bread. Your PANERA BREAD ! How do you not have bread....crazzzzzy ! It seems maybe you need new management or just shut the doors. Horrible Horrible !!
- KBK B4 days ago5.0Great staff over there. Yelana greeted me with a warm smile on a brisk evening.
- DCDee de CheubelOct 13, 20255.0Great place to meet up for lunch!
- VTVicky TOct 8, 20255.0I only gave a 3 star for service because my order was pre-order online to be picked up at 5:15pm today threw the drive thru. The worker told me they did have my order but to drive up to the window. When I got to the window the worker said they made the order at 1 pm. because that is what the ticket said, but not to worry they were remaking my order. I showed him my receipt and the notification that said your your order will be ready at 5:15 p.m. on 10/8/25. The worker said it was probably a computer glitch as to why they fixed the order so early. The worker was very polite and told me to give them a few minutes and my order will be up.
- ASAshley SmithSep 27, 20255.0I had a surprisingly pleasant visit to Panera. I don't go often because I don't desire it as much, but this visit proved otherwise. I had the pleasure of being helped by Victoria. She is congenial and made me feel special. It's the little things that sometimes go unnoticed, but she deserves a shout-out for her helpfulness with my questions and recommendations. I appreciate her, and I hope Panera recognizes the value she brings to customers like me.
Frequently Asked Questions About Panera Bread
Does Panera Bread in Richmond accept reservations?
No, Panera Bread Richmond does not accept reservations.
What are the opening hours for Panera Bread Richmond?
Panera Bread Richmond is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.
Does Panera Bread Richmond offer delivery service?
Yes, Panera Bread Richmond offers delivery daily during their open hours.
Can I order food online from Panera Bread Richmond?
Yes, you can order online using their website or the Panera Bread app available on the Apple App Store.
What types of meals are served at Panera Bread Richmond?
Panera Bread Richmond serves breakfast, lunch, brunch, and dinner meals.
What payment options are accepted at Panera Bread Richmond?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Panera Bread Richmond have a drive-thru service?
Yes, Panera Bread Richmond has a drive-thru service available.
Which nearby places can I visit before or after dining at Panera Bread Richmond?
Nearby you can visit Wells Fargo Bank for financial services, Starbucks for additional coffee options, and Martin's Super Markets for grocery shopping.
How can nearby 7-Eleven help when visiting Panera Bread Richmond?
7-Eleven offers convenience store items, gas station services, and liquor, making it convenient for quick stops before or after visiting Panera Bread Richmond.
Are there any beauty or wellness places near Panera Bread Richmond?
Yes, JCPenney Salon White Oak Village and Jasmine Nails & Spa are close by, offering beauty and grooming services you might want to visit along with Panera Bread Richmond.