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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.6
(593 reviews)

Business Details

7104 Midlothian Turnpike, Richmond, VA
23225, United States
(804) 674-1100

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
7104 Midlothian Turnpike, Richmond, VA
23225, United States

Hours

Reviews

3.6
593 reviews
5 stars
277
4 stars
108
3 stars
48
2 stars
43
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many experiencing long wait times for their orders, both in-store and at the drive-thru.

Order Accuracy

Numerous reviews highlighted issues with incorrect or missing items in orders, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms, as well as concerns about pest control.

Staff Attitude

Feedback indicated a mix of positive and negative experiences with staff, with some customers praising friendly service while others reported rudeness and unprofessional behavior.

Food Quality

While some customers enjoyed the food, others criticized it for being overpriced and not meeting expectations in terms of freshness and preparation.
  • KJ
    Karel Jenkins
    2 days ago
    1.0
    It's not even just this Panera. All Panera's are horrible now and they're so quick to give you a refund. How about you just get my order right so I can eat 🤨. I'm convinced that the only way Panera can be the bomb to you is if you don't have any customizations because any change no matter how minute is gonna mess up your whole order. I've been done with them this order was actually somebody treating me. Somebody just needs to contact corporate. I don't understand why it's so hard for them. I DON'T eat meat or cheese and everytime I place an order it take no less than 3 times for them to get it right and they always just try to scrape off Feta cheese instead of totally doing my sandwich over. Good Luck Panera Lovers.
  • LS
    Linda Sedillo
    5 days ago
    4.0
    Food and service as expected. Friendly kitchen staff. Parking lot was too small and I had to park in another lot.
  • DC
    Dani Campos
    Feb 23, 2026
    1.0
    Ordered Soufflés in the app and when we got there they said they had no soufflés. In the app the soufflés were not sold out, mind you that I ordered at 8:20am when breakfast ends at 10:30 am.
  • TB
    T B
    Feb 19, 2026
    1.0
    My significant other decided to treat himself with a gift card. He walked in the Panera and ordered 20 Oz caramel latte with 2 additional shots of espresso this morning. The order was incorrect the cup was 16 Oz and no additional shots. He still took the cup not wanting to make a fuss. He just return not even 10mins ago from a second trio. Clearly they can't make the same mistake twice. Damn near you got the cup right but the latte wrong filling up the cup with mostly foam and still not putting the additional shots as asked. I guess they don't know the difference latte and cappuccino. And to the young lady who decided to whisper under their breath "should have went to starbucks" from this morning. We will as we get better service and less attitude Sincerely a former barista
  • KR
    Kevin Readinger
    Feb 19, 2026
    1.0
    Management needs to staff this place better. Going on 30 minutes for a sandwich and a whole lot of people waiting. Made worse by the fact that I can’t drink a soda while waiting. Doesn’t help that inattentive management doesn’t bother to fix a blaring alarm in the lobby. Amateur hour.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the Panera Bread Richmond location's hours of operation?

Panera Bread is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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