Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Richmond is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
575 reviews
5 stars
270
4 stars
107
3 stars
47
2 stars
44
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Cleanliness Concerns
Multiple reviews highlighted issues with cleanliness, including sightings of cockroaches and unclean dining areas.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in quality and missing ingredients, leading to disappointment.
Staff Attitude
Feedback varied on staff friendliness; some praised the helpfulness of certain employees, while others reported rude or unprofessional behavior.
Management Response
There were mixed reviews regarding management's handling of issues, with some customers appreciating prompt resolutions while others felt ignored.
- CQCarmen QuiroaNov 14, 20251.0Terrible service, I waited more than 30 minutes and they never gave me my order.
- KPKaNeysha PeetNov 12, 20251.0Literally in the line as I type this! I have literally been in line for almost 15 minutes, and I only got a bagel and some cream cheese, by the time I got to the window my bagel was cold! They made me late for school because I had enough time to stop and get breakfast, but because they took so freaking long I was late for class! This Panera has got to be the slowest, most Unorganized and lacking great customer service along with time management. When I got to the window, I told the lady my order which I had already placed online. She asked me several times for the name! There needs to be a staff meeting, or some type of training because people cannot read or listen to basic instructions!
- ASAnn Marie SamuelOct 11, 20255.0Appreciation to the Manager on 10/11/25 who was patient with me when a delivery was an issue. It’s so nice to have someone listen and help you!!!
- GPGenLynne POct 2, 20255.0Was running very late last night and got there 10 minutes before closing. The excellent staff still made me my order and were very pleasant. As always, the brocoli cheddar soup, bread, and turkey sandwich were all delicious~
- ASAmy SanfordOct 1, 20251.0Ordered $40 worth of food at the drive thru. My receipt with my name and order was on the bag which was signed as checked and taping the bag closed. I got home and had the wrong food. 2 cups of soup and a bagel and cookie. Not the 2 sandwiches, soup and mac and cheese I ordered for my family dinner. I called the store and was put on hold for 15 minutes, finally I hung up. Called back and talked to a manager. She said she apologized. She said "Next time you come back, tell them Ms Williams said they can give you a bowl of soup on me!" So I didn't have my dinner, im out $40, but i get the promise of a free bowl of soup?? I asked for a refund, to which she said, she could not. She claimed "panera system won't let me give you a refund." She kept telling me to come back to the store. So I didn't get my dinner, and in order to get a refund, I have to be inconvenienced again instead of feeding my family?? Rediculous. I'll be deleting the app and my account--- I'll go somewhere they don't knowingly rip me off and waste my time.
Frequently Asked Questions About Panera Bread
Does Panera Bread accept reservations?
No, Panera Bread does not accept reservations.
What are the Panera Bread Richmond location's hours of operation?
Panera Bread is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 9:00 PM.
Does Panera Bread offer delivery?
Yes, Panera Bread offers delivery service from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.
Can I order Panera Bread online or through an app?
Yes, you can order online through their website or via the Panera Bread app available on the Apple App Store.
What types of meals are served at Panera Bread?
Panera Bread serves breakfast, brunch, lunch, and dinner with a focus on soups, salads, and sandwiches using quality and clean ingredients.
What payment options are accepted at Panera Bread?
Panera Bread accepts American Express, Visa, Mastercard, Discover, and cash payments.
Does Panera Bread Richmond have a drive-thru or pick-up service?
Yes, the location offers both Drive-Thru and Pick-Up services for customer convenience.
Is there Wi-Fi available at Panera Bread for working or studying?
Yes, Panera Bread provides complimentary Wi-Fi in a warm and welcoming environment suitable for working on laptops.
What nearby places can I visit before or after Panera Bread at 7104 Midlothian Turnpike?
Nearby you can visit Tropical Smoothie Cafe for healthy drinks, Cloverleaf Mall for shopping, or Pearle Vision for eye care services.
Are there other dining options close to Panera Bread Richmond?
Yes, nearby dining options include Carena's Jamaican Grille for Caribbean cuisine, Chipotle Mexican Grill for Mexican food, and Krispy Kreme for donuts and treats.