Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Richmond on the corner of Huguenot Road and Robious Road in the Huguenot Village Shopping Center.
Customer experiences with service were mixed, with some praising attentive and friendly staff while others reported inattentive or rude service.
Food Quality
Food quality received varied feedback; while some enjoyed their meals, others reported issues with overcooked or poorly prepared dishes.
Management Response
Positive mentions of management stepping in to resolve issues, with some customers appreciating the proactive approach to customer service.
Cleanliness
Concerns were raised about cleanliness, particularly regarding menus and food presentation.
Overall Experience
Overall experiences were inconsistent, with some customers expressing satisfaction while others indicated they would not return due to poor service or food quality.
MC
Management CEO
1 day ago
3.0
Was there at 2pm., today ordered the 3 course meal special but did not get the dessert. Did not realize it until I left. The waitress should have remembered.
HR
Henry Raddin
Feb 22, 2026
5.0
This place is truly a staple of modern dining in America, despite its misleading Australian name. We came on a snowy winters day in bleak February for a business rundown of a recent convention in Raleigh. The Memo: Using a drum as a vessel for your water. The business was intense and the bread was intenser. After our discussion we ordered our steak and drinks and waited. The drink I had was a pink lemonade that was quite good. We were delivered our steak in record time. I enjoyed it and thought the pairing with French fries and asparagus was better than anticipated. We were clueless as to why. As Daniel Craig said, the mystery is like "A donut hole in a Donut's hole. But we must look a little closer. And when we do, we see the donut hole has a hole in it's center - it is not a donut hole, but a smaller donut with its own hole, and our donut is not hole at all!" My final message to anyone reading this is that if you want to have a pleasent business meeting with steak, Outback is the place to do it.
DR
Derek D. Ross
Feb 22, 2026
5.0
The food was really good. We ordered online and picked it up. Our order was ready at the promised time. Team was nice and helpful as well.
RJ
Renee Jackson
Feb 21, 2026
1.0
We have been here since 6 pm my food came out with food in it now I’m still waiting the staff move very slow the hostess lied about us waiting only 10 mins turned into a hour my food just came back out I don’t even want it now the drink was trash no liquor at all the waiter can’t keep up with all his tables my sister in law and my brother still haven’t gotten their drink I’m just disappointed very disappointed
MF
missy fife
Feb 5, 2026
2.0
My husband got a horrible cut of steak, he couldn't hardly chew it and trust me, he can put away steak. The manager didn't want to give us a table as he was expecting a large party over 2 hours later. (We overheard them discussing the party. It was scheduled at 730p, we arrived between 5-530). My husband has a disability to where he cannot manage sitting in a booth. They had items listed as NEW! in the menu but we were told the items were discontinued. We were not provided with silverware until well after the food had arrived and we couldn't get the attention of any wait staff to bring it to us. There were only 2 or 3 other tables with customers in our section so I guess they didn't need to staff it. My order was lukewarm when we finally got silverware. The manager that night was sloppy in appearance, his wait staff were dressed nicer than him. We will not be going back.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
Brand Certified Facts from Outback Steakhouse
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Certified March 01, 2026Yext Knowledge Graph
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