McDonald's

3.0
1413 reviews
Get DirectionsCallWebsite

Business Details

708 Hull St, Richmond, VA
23224, United States
(804) 231-3807
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
708 Hull St, Richmond, VA
23224, United States

Hours

Reviews

3.0
1,413 reviews
5 stars
391
4 stars
229
3 stars
229
2 stars
132
1 star
432

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 30 minutes or more for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including receiving the wrong items or incomplete orders.

Staff Behavior

Numerous complaints were made about rude and unhelpful staff, with some customers feeling disrespected or ignored.

Cleanliness

While some noted cleanliness, others reported dirty tables and unsanitary conditions, particularly in the bathrooms.

Management Issues

Several reviews mentioned poor management, including a lack of accountability and responsiveness to customer complaints.
  • AB
    Ayshia Bryan
    Jan 5, 2026
    1.0
    I was waiting for 20-30 min a order and asked how long due to my customer complaining about the wait, the manager said “it’s coming”, I asked how long cause I have to update my customer, he says “I’m not gonna argue with you” and walk away. I waited an extra 10 min, I had to go outside and pray!! Mind you, this looked like the manager and he was walking around on his phone instead of helping cause they clearly needed it!!
  • LD
    Landon Dufrene
    Dec 23, 2025
    2.0
    They CONSISTENTLY get orders wrong. This is the second time I've ordered the chicken strips and they've given me nuggets. I want my money and time back. Avoid this place at all cost.
  • SS
    Skit
    Dec 21, 2025
    1.0
    Everything about this place sucks. You go inside it stinks. You order ahead with mobile app you’re still waiting 30 minutes because they’re slow as hell. It’s like the barely know how to check and see what orders are what. You get to the window and they still double checking. The whole staff needs to be let go or get an actual manager who knows what they’re doing. If I could leave 0 stars I would.
  • JS
    Jack Sebrell
    Dec 18, 2025
    1.0
    The most excruciatingly slow service I have ever experienced at a McDonald’s. Save your time and just go to sleep for dinner.
  • RM
    Richard Mayer
    Dec 12, 2025
    3.0
    I don't understand why this location always takes triple the time it should through drive through. I placed order on app, and literally waited 30 mins to get food AND it was at 1230 in morning. The good this was at least the fries were fresh and hot!
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 708 Hull St, Richmond, VA?

McDonald's at 708 Hull St in Richmond, VA is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24 hours a day.