McDonald's

Reviews

• MM

  Marianne

  1 day ago
  1.0
  After we went to the drive thru, the lady told us to come inside and we went inside THEN then they told to go BACK TO THE DRIVE THRU... then made us go around the drive through THREE times for 3 seperate drive orders. Their service sucked and the so did the workers 1
• RN

  Riley Nordstrom

  Dec 23, 2025
  1.0
  I visited this location on 12/23/26 and placed a mobile order. I was then informed it would be a 20+ minute wait when I asked for a refund I was refused and told it will go back on my card (The app says to get a refund in store) and when I asked for the franchise store or corporate number I was refused. I called the store a little later and asked for the same information and was hung up on
• SB

  Starreese Bagwell

  Dec 23, 2025
  2.0
  Now when you go there and receive your food they do your food any kind of way. They really don't care how they prepare the at all in this day in time. I feel this particular area anyway sucks at customer service at almost any store besides the more expensive eatery restaurants and stores. Richmond sucks all together.
• MG

  michael grafmuller

  Dec 20, 2025
  1.0
  My kids like six piece happy meals. I have gone to this store and other McDonald’s for the entire four years that they’ve been getting happy meals and you get four and six piece. Happy meals as options you get apples or double fries and you get toys yet today even after we questioned them when they did not put the six piece in happy meal boxes like they have for the last 60+ orders that we’ve done there and they have it every other location they were rude when we simply said we asked for a happy meal happy meals come with toys they come in a box. Oh, we don’t do that for six piece. They lied and they were rude and they won’t get any more of our business. McDonald’s is definitely going downhill to allow these things to go on and I hope the manager of this location sees this and the owner of this location sees this because whoever is working on Saturday, December 20 at 2:35 PM just lied to a customer and if they are telling the truth or they’ve changed the policy then they’re wrong because they have been providing six piece happy meals like every other McDonald’s location has forever so what changed and it’s not a happy meal if it doesn’t have a toy the toys are already crap. The food is already garbage. Let the kids have the toy that makes them happy, but to not even separate the two happy meals into their own bags is plain laziness. The person at the window should be fired immediately. The manager that allowed this to happen should be fired immediately. Don’t even care that it’s the holidays the incompetence in the workplace has to stop fire them and stop calling something that doesn’t come with a toy a happy meal.
• AJ

  Arthur Johnson

  Dec 14, 2025
  1.0
  Placed an order on the app for a quarter pounder. I got this, undercooked and pink. It took forever to leave a complaint through their app, and I have not heard back. Will never go to Mcds again. FURTHER EDIT: I have received no response or refund, the McDonald’s staff says since I placed the order through the app, they cannot do anything. The worst service I have ever received. The response from McDonald’s below links me to the contact form I originally filled out.

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