McDonald's

3.2
2293 reviews
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Business Details

6808 Midlothian Tpke, Richmond, VA
23225, United States
(804) 276-3219
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6808 Midlothian Tpke, Richmond, VA
23225, United States

Hours

Reviews

3.2
2,293 reviews
5 stars
699
4 stars
427
3 stars
421
2 stars
212
1 star
534

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with some experiencing delays of over 30 minutes for their orders.

Customer Service

Mixed feedback on staff attitudes; while some praised friendly service, many noted rudeness and unprofessional behavior from employees.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and cleanliness concerns.

Operational Issues

Customers expressed frustration over inconsistent store hours and problems with mobile ordering, including orders being accepted when the store was closed.
  • JH
    Juanita Hinkle
    3 days ago
    1.0
    Fries were horrible and bathroom was filthy.
  • MG
    Marisol Garcia
    Dec 23, 2025
    5.0
    Service fast and the food taste good.
  • AM
    Andy Machuca
    Dec 8, 2025
    1.0
    I put in an order via the app at 10:30pm, the store hours on google said they were open, I pulled up to the speaker and nothing, so i pulled up to the window, and was told that they were close, "Get back on you app, and get tou money back, we closed" How is it that the store was closed, but google didn't reflect, let alone the app that still took the order! The App also does give refunds, how am i supposed to get my refund
  • WW
    Wyatt
    Dec 3, 2025
    1.0
    Longest wait time I’ve ever had at a fast food restaurant. A mobile pick up order should not have me waiting 38 minutes in the store.
  • JJ
    Justin Jones
    Nov 28, 2025
    1.0
    Letting a drive thru line wrap around the building for 20 mins just to announce that they aren’t taking orders because they are short staffed. Perhaps close or mention this to customers before they just sit in the parking lot. Honestly awful customer service even for the area. 720pm on a Fri night as well.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's restaurant on weekdays?

McDonald's is open from 5:00 AM to 2:00 AM Monday, Tuesday, and Friday, and from 5:30 AM to 11:00 PM on Wednesday and Thursday.

When is the drive-thru open at this McDonald's location?

The drive-thru is open from 5:00 AM to 2:00 AM Monday through Thursday, from 5:00 AM to 4:00 AM on Friday, runs 24 hours on Saturday, and from 4:00 AM to 2:00 AM on Sunday.