Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted issues with food quality, such as cold or improperly cooked items, missing ingredients, and overall dissatisfaction with the meals.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions.
Staff Attitude
There were numerous complaints about staff being dismissive or rude, impacting the overall customer experience.
Order Accuracy
A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect orders.
JW
josh White
Feb 1, 2026
5.0
Food was fresh off the stove no wait,
BP
Brandon Palmer
Jan 23, 2026
5.0
Always consistent with my order.
JQ
Jeffrey Qureshi
Jan 13, 2026
1.0
Gave me spoiled and rotten milk.
MD
michael davis
Jan 4, 2026
4.0
Self service was not a good business move with the prices charged
JJ
jenn
Dec 28, 2025
1.0
ice cream machine STAYS broken here and they refuse to do anything (more than other locations in richmond). They also will often just leave the drive through completely unattended during open hours.