Brand Certified
McDonald's
3.0(1337 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5520 W Broad St, Richmond, VA
23230, United States
Certified by McDonald's • Mar 01, 2026
(804) 282-7514
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.0
1,337 reviews
5 stars
364
4 stars
215
3 stars
246
2 stars
139
1 star
373
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted issues with food quality, such as cold or improperly cooked items, missing ingredients, and overall dissatisfaction with the meals.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions.
Staff Attitude
There were numerous complaints about staff being dismissive or rude, impacting the overall customer experience.
Order Accuracy
A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect orders.
- JWjosh WhiteFeb 1, 20265.0Food was fresh off the stove no wait,
- BPBrandon PalmerJan 23, 20265.0Always consistent with my order.
- JQJeffrey QureshiJan 13, 20261.0Gave me spoiled and rotten milk.
- MDmichael davisJan 4, 20264.0Self service was not a good business move with the prices charged
- JJjennDec 28, 20251.0ice cream machine STAYS broken here and they refuse to do anything (more than other locations in richmond). They also will often just leave the drive through completely unattended during open hours.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 5520 W Broad St, Richmond, VA?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does McDonald's provide drive-thru service and what are its hours?
Yes, McDonald's offers drive-thru service daily from 6:00 AM to 11:00 PM.
What delivery options does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online from this McDonald's location?
You can place an order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby places can I visit around McDonald's at 5520 W Broad St?
Nearby places include Spirit of Change Ministry, The Law Office of Raul Novo, and Einstein Bros. Bagels for a coffee stop.
Are there any nearby shopping centers near this McDonald's?
Yes, Libbie Place Shopping Center is nearby for your shopping needs.
Is there a nearby ATM where I can withdraw cash before visiting McDonald's?
Truist ATM is located nearby for convenient cash withdrawals.
What services does McDonald's offer at this location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website