McDonald's

3.0
1321 reviews
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Business Details

5520 W Broad St, Richmond, VA
23230, United States
(804) 282-7514
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5520 W Broad St, Richmond, VA
23230, United States

Hours

Reviews

3.0
1,321 reviews
5 stars
358
4 stars
211
3 stars
245
2 stars
140
1 star
367

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned food being served cold, old, or improperly prepared, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Attitude

While some staff were praised for being friendly, many reviews highlighted a lack of professionalism and attentiveness from employees.

Order Accuracy

Frequent complaints about missing items and incorrect orders were noted, indicating a significant issue with order fulfillment.
  • AC
    Alexa Castro
    Nov 16, 2025
    1.0
    MEAY WAS RAW AND DIDNT NOTICE TILL I WAS HALF WAY IN . nastyy
  • JJ
    Jessica Horne (Jess)
    Nov 8, 2025
    3.0
    This was the smallest McDonald's I have ever been to and I was a little bit taller back by the entire setup. There were only a few tables and no drink machines. It is very evident that it is geared towards serving the drive-thru. It was not a bad experience. It was just different.
  • PH
    Peter Hieng
    Nov 6, 2025
    1.0
    Came through the drive-thru to get food and tell me why my fries were unseasoned, gave me the wrong drink, and my burger looked like they just slapped whatever and called it a day. This is unacceptable and the fact that this has been happening to many people is beyond disappointing and trashy. Customer service was like talking to a brick wall without manners and acknowledgement at all.
  • WH
    William Hatala
    Oct 11, 2025
    1.0
    My sausage egg McMuffin was average, service was non-existent (my app pickup your order at the counter was skipped or lost), and the restaurant was filthy with sticky tables, seats, and the floor. Any other questions?
  • SO
    Sylvia O’Neill
    Oct 2, 2025
    1.0
    We were the only people here and they forgot half of our order. 20 minutes to our airbnb and we find out - call - and they say we have to drive back for a refund (we paid on a card) so we said might as well get what we didn’t receive. We get there , the manager rolls her eyes multiple times when we order and ask for fresh fries because again our Airbnb is 20 minutes away so that’s an hour of our fries sitting - and re rings it in. I asked for extra pickles , so of course I received none. When I checked my sandwich inside and called after her I was ignored. On top of it when we came in the first time , our Big Mac sauce side was sideways and in a nugget container. Spilled all over our food. And when we asked for the second one we ordered , the guy asked for a dollar and pocketed it after we already paid for two sides and we were trying to get the one we were missing. October 2nd First order was around 8:45pm Second was around 10pm
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5520 W Broad St, Richmond, VA?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does McDonald's provide drive-thru service and what are its hours?

Yes, McDonald's offers drive-thru service daily from 6:00 AM to 11:00 PM.