McDonald's

Reviews

• MD

  michael davis

  Jan 4, 2026
  4.0
  Self service was not a good business move with the prices charged
• JJ

  jenn

  Dec 28, 2025
  1.0
  ice cream machine STAYS broken here and they refuse to do anything (more than other locations in richmond). They also will often just leave the drive through completely unattended during open hours.
• LM

  Lake Mina

  Dec 12, 2025
  1.0
  Had the worst experience with the manager and cashier at this location,. Not only is the customer servicing suffering,. The food temp was the same as outside and this is WINTER!! A lot of eye rolling and back talk,. So I demanded a refund and I won’t be coming again
• KH

  Kia Heinrich

  Nov 30, 2025
  1.0
  Unless you enjoy checking every item in your order as if you were the expeditor on the payroll I do NOT recommend this location. The only good thing I can say is that the individual who took the order and payment at the drive thru window was polite and on point. However the staff at the pick up window can't seem to read nor care what they put out and will not say a word to you as they do so. A simple order of 1 Large Big Mac Meal with Coke for the drink, 2 McChickens and 1 Large Fry was handed to me as a large DIET COKE and 0 fries in the bag. Even after they looked at the order screen and looked into the bag they STILL missed that there were no fries to be seen in the bag. In part I blame myself, I should have held up the line even after queuing for over 15 minutes and disregarded those behind me to confirm the accuracy of the order before driving off towards home. It was incredibly foolish of me as the consumer to trust the staff to be competent enough in their jobs as to fulfill an order so simple as mine. But I have learned my lesson well: never trust others to do their job. So if you like giving your money away to a business that will not give you what you paid for in full without having to check behind them and call them out on it then this is the right place to do so. But if you value your hard earned money that you earned by doing your job correctly then avoid at all costs.
• ZL

  Zachary life

  Nov 28, 2025
  1.0
  Waited over 25 mins in drive through line for a mobile order pick up

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