McDonald's

3.3
1725 reviews
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Business Details

9210 Midlothian Pike, Richmond, VA
23235, United States
(804) 320-7324
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9210 Midlothian Pike, Richmond, VA
23235, United States

Hours

Reviews

3.3
1,725 reviews
5 stars
540
4 stars
339
3 stars
297
2 stars
188
1 star
361

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

Several customers noted unsanitary conditions, including dirty dining areas and bathrooms, contributing to a negative dining experience.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing disrespectful service.

Food Quality

There were numerous complaints about food being served cold, stale, or poorly prepared, impacting overall satisfaction.
  • LR
    Len Rose
    2 days ago
    2.0
    Me and my boyfriend ordered from here on DoorDash and when the food came. My boyfriend's sweet tea tasted like watered down coffee, the fries were barely even salted and the nuggets we also got were cold. The driver got to the McDonald's and to my house ithin a span of 15 minutes, the McDonald's is about 6 minutes from my house. When my boyfriend tried making a complaint about the order, the lady on the other end of the phone just told us to contact DoorDash and not them. My boyfriend tried telling her that it was their doing on the messed up order, she got upset and just hung up the phone and blocked the number. We still ate the food but it wasn't good. Please get better employees McDonald's.
  • BB
    Benjamin Brooking
    4 days ago
    1.0
    Called this location and whoever answered idk if it was the manager or what but was super rude. No respect! Karma will be nice.
  • DG
    Dominic Genett
    Oct 18, 2025
    1.0
    Had to wait over half an hour for my food when ordering in the drive thru, pretty sure they forgot I even existed. Still haven't gotten my order.
  • ST
    Scharese Thomas
    Oct 7, 2025
    5.0
    Service outstanding food good
  • RF
    Rafael Frederick
    Sep 25, 2025
    2.0
    I came this morning for some breakfast and noticed at least three issues. Very high humidity with a musty smell inside the store, floors are very greasy and slippery throughout the restaurant. A customer came in and returned a sandwich and the manager took it in hand, that’s a big no-no with cross contamination. Inform your managers to not take items back from customers it’s not worth the cross contamination risk. And then there’s the usual half an hour wait times for “ fast food” . Let’s get on these issues right away .
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 9210 Midlothian Pike, Richmond, VA?

Delivery is available Monday through Saturday from 5:00 AM to 11:30 PM, and Sunday from 6:00 AM to 11:30 PM.

When is the McDonald's drive-thru open?

The drive-thru operates Monday to Saturday from 5:00 AM to midnight, and on Sunday from 6:00 AM to midnight.