Brand Certified
McDonald's
3.3(1741 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
9210 Midlothian Pike, Richmond, VA
23235, United States
Certified by McDonald's • Mar 01, 2026
(804) 320-7324
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,741 reviews
5 stars
549
4 stars
344
3 stars
296
2 stars
189
1 star
363
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.
Food Quality
Many reviews highlighted issues with food being cold, poorly prepared, or incorrect, contributing to customer dissatisfaction.
Cleanliness Concerns
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, which detracted from their dining experience.
Play Area
The play area was appreciated by families, with some customers specifically mentioning it as a positive aspect of their visit.
Mixed Experiences
While some customers had positive experiences with friendly staff and hot food, these were overshadowed by numerous complaints about service and food quality.
- NSNathan SchirraFeb 20, 20262.0You know it has to be bad to spend time dinging a fast food restaurant. Stale fries, stale bottom bun on double quarter pounder, dry and stale nuggets. 8pm on a Friday. Please follow your own holding times on your product, it makes a difference. Tried to rejuvenate the fries in oven at home, no way - had to throw them out.
- SSShanciFeb 17, 20265.0I mean it was a fast Clean McDonald’s sometimes you need a Big Mac
- JSJoshua SalisburyFeb 13, 20265.0They are quick to get your order to you. Maybe to quick. Check your order before you pull away. 6 out of 10 times my order is missing something. This number should be at 0.
- MMMS MJan 17, 20265.0I come here a lot for the play place for my kiddos and because I am a fatty. Everyone is always polite, the orders are correct and it is clean. Keep it up yall!
- BBBrianJan 16, 20261.0Terrible service today, the tall lady, maybe a manager is just rude and must hate her job. If I’m at the counter and you see me, you make eye contact with me twice and still I have to ask for help? If you’re so bothered by people asking you for condiments which should come with the meal, then put them where we can get them ourselves. Also looks like mold on the ceiling? Should definitely be checked out, look at the picture. It’s sad how terrible fast food service has become.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website