McDonald's

3.8
953 reviews
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Business Details

9006 Huguenot Rd, Richmond, VA
23235, United States
(804) 323-4115
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9006 Huguenot Rd, Richmond, VA
23235, United States

Hours

Reviews

3.8
953 reviews
5 stars
411
4 stars
211
3 stars
161
2 stars
69
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly and efficient staff while others experienced rudeness and long wait times.

Food Freshness

Feedback on food quality varied, with some customers noting fresh and well-prepared items, while others received cold or poorly made meals.

Cleanliness

The restaurant was frequently described as clean, with well-maintained dining and restroom areas.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Management Issues

Concerns were raised about management practices, including poor communication and negative attitudes towards staff, impacting overall customer experience.
  • CG
    Chris Gettys
    Nov 16, 2025
    3.0
    Attitude needs improvement.
  • ST
    Shannon T
    Nov 13, 2025
    1.0
    I have been coming to this location for the last 10 years but tonight’s service has made it the last. It was dinner rush so I expected to wait. Finally after all the cars behind me had I already left, I get the food. It was wrong. My bf went in and the associate he spoke with was using cuss words, arguing with him, and claimed he didn’t know what he had ordered. They didn’t fix my sandwich, just told him it was right. Argued about his sandwich, which is the current promotion (bacon buffalo ranch mccrispy), her words being “it’s either buffalo or ranch”. And when he explained about the signs she tells someone else to deal with him.
  • JC
    Jessica Carlson
    Nov 9, 2025
    3.0
    Given 3 stars because the quality of all McDonald's food has steadily decreased over the past couple decades. This is a beautiful location. Always clean, the ice cream machine works, and people often sit inside, and outside on the patio to enjoy their food. The drive through workers are always polite, and they get your order out quickly.
  • SD
    Steve Dickerson
    Nov 1, 2025
    1.0
    I have not personally eaten this garbage in over 10 years but I did pick up an order for someone today and it took over 15 minutes to get the order. Absolutely horrible service and very slow. No sense emergency.
  • EH
    Elizabeth Hannahs
    Oct 10, 2025
    1.0
    Just had breakfast there this morning (10/10/25) and the older lady who took our order was totally rude, dismissive and got our order wrong. This was at inside counter. She was rude to both me and my husband. Couldn't believe it. She definitely shouldn't be dealing with customers without more training.
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 9006 Huguenot Rd, Richmond, VA?

McDonald's is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sundays.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 10:30 PM Monday through Saturday, and from 6:00 AM to 10:30 PM on Sundays.