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McDonald's

3.0
(1354 reviews)

Business Details

8975 Staples Mill Road, Richmond, VA
23228, United States
(804) 755-1267
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8975 Staples Mill Road, Richmond, VA
23228, United States

Hours

Reviews

3.0
1,354 reviews
5 stars
366
4 stars
233
3 stars
231
2 stars
138
1 star
386

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and issues with order accuracy.

Food Quality

Food quality was inconsistent, with complaints about cold items, incorrect orders, and unsanitary conditions.

Staff Training

Many reviews highlighted a lack of staff training and communication issues, leading to poor customer experiences.

Cleanliness

The restaurant's cleanliness was often criticized, particularly in the dining area and restrooms.

Positive Experiences

Despite the negative feedback, some customers noted friendly staff and good food on occasion.
  • JN
    Jeremiah Newman
    4 days ago
    1.0
    Horrible had ti wait 10 minutes to pick up an order then when I went to try to ask some one they got an attitude and walked away made me late going back to work I have a subway restaurant and this place was dirty trash over flowing
  • NO
    Niaz Omari
    Feb 19, 2026
    1.0
    I had a very disappointing experience at this McDonald’s today. When I arrived, there were no customers in line, yet the employees were just standing around laughing and doing nothing. Despite that, I had to wait 30 minutes for my order, which is completely unacceptable, especially when the place wasn’t busy at all. To make things worse, when my order finally came out, it was completely wrong. On top of that, they kept saying certain items were not available, even though everything was clearly in stock. It felt like they just didn’t want to work and were more focused on chilling and joking around instead of serving customers. The taste was also totally different from other McDonald’s locations. The food did not taste fresh and was nothing like what I usually expect. Overall, it was a very bad experience — poor service, careless staff, wrong order, long wait time, and disappointing food quality. Very unprofessional and a complete waste of time. I definitely will not be coming back to this location.
  • DD
    Duane
    Feb 19, 2026
    5.0
    Customer service has improved. Food was delicious as always.
  • SM
    Shirley Mathews
    Feb 11, 2026
    1.0
    Ughhhhhhhh. McDonalds what has happened to you guys? Total disappointment.
  • CS
    Charles Sadler
    Feb 6, 2026
    1.0
    Order food at the kios inside. I had to ask where my order was after a period of time. They said it would be right out. 5 minutes later I went to ask. Said it would be right out. Other people were getting there food after. 5 minutes. I walked out after 25 minutes. Never got my food. Will never return here. No customer service McDonald’s thanks for your response below. I looked at the agreement I must sign and I don’t accept the terms. No need for any other response from you. I am not packing for a refund or anything else. I am donating the cost of my meal to you.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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