Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,334 reviews
5 stars
360
4 stars
230
3 stars
229
2 stars
138
1 star
377
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported slow service, with many waiting excessively long for their orders.
Food Quality
Multiple reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
The restaurant's cleanliness was frequently criticized, particularly the dining area and restrooms.
Staff Behavior
Several customers noted rude or unhelpful staff interactions, contributing to a negative experience.
Management Issues
Reviews indicated poor management practices, including lack of training for staff and inadequate handling of customer complaints.
- PFPerry Fridley5 days ago1.0Consistently the worst McDonald's in the area. I should know, I tried them all out during Monopoly season. It's a shame because it's the closest one to me. They have "dine in" turned off when ordering from the kiosk, I assume to make it easier to throw me a bag instead. None of the others in the area do this, the others bring food to the table. I haven't had a single order correct at this location. They miss drinks pretty much every time. Wrong food, missing sauces, etc etc etc. This time I got a McRib. The bun was moldy. I swear I'm easy going to I asked them to try again. They gave me ANOTHER moldy McRib. Like how did you not check?! Then they gave me a hard time about asking for a refund for the whole meal because I "ate the fries and didn't return the drink." Why does the worst McDonald's in town have to be where I live? 😭
- MDMatthew Donbrosky6 days ago5.0Stopped in for a mini McFlurry. Always great ice cream. Service was friendly and fast!
- CCChristopher CraigNov 9, 20251.0Worst McDonald’s I ever been to. Food always cold and service is terrible… just shut it down already.
- ENEboni “Nique”Oct 31, 20251.0This location is awful!! I will never come here again nobody speaks English and it’s extremely filthy!! And has zero tops for drinks unless it was a large , I’m not sure if Rodney still owns this but he may want to reconsider his staffing
- AMAllison MartinezOct 26, 20251.0I ordered from the self-ordering screen and had a bad experience. I saw a drink sitting out and asked if the drink was mine, and the worker laughed rudely and told me to "just grab it." After 30 minutes of waiting, I saw a group of people get their food first. When I asked about my order, they said they didn't have it. I showed them my receipt, but they still said I didn't pay, even though I got my drink. They refused to give me my food but after a while of going back and forth I finally received my food . Don't go to this location the 2 main managers are rude.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 8975 Staples Mill Road?
McDonald's at 8975 Staples Mill Road is open from 5:00 AM to 11:00 PM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday, from 5:00 AM to 11:30 PM on Friday and Saturday, and from 6:00 AM to 9:30 PM on Sunday.
Does this McDonald's offer drive-thru service and what are the drive-thru hours?
Yes, this McDonald's has a drive-thru. Drive-thru hours are from 5:00 AM to 11:00 PM Monday through Friday, 5:00 AM to midnight on Saturday, and 6:00 AM to 11:00 PM on Sunday.
What types of payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What ordering options does McDonald's offer at this location?
Customers can order through the McDonald's App, visit the delivery URL for online orders, and utilize services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
What services are available at this McDonald's?
Services at this McDonald's include Drive-Thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where is this McDonald's located?
This McDonald's is located at 8975 Staples Mill Road, Richmond, VA 23228, United States.
What are some nearby places of interest around McDonald's on Staples Mill Road?
Nearby places include Game Stop for gaming and electronics, Atlantic Union Bank for financial services, and Wingstop if you want another dining option.
How can nearby locations like Kroger Fuel Center benefit McDonald's customers?
Customers can combine trips by fueling their vehicles at Kroger Fuel Center, which is near McDonald's and also offers a convenience store and coffee shop, making it easy to get fuel and refreshments in one stop.
Are there other dining or shopping options near McDonald's at Staples Mill Road that customers might enjoy?
Yes, nearby dining options include Taco Bell and Panda Express, while shopping centers like Staples Mill Square and stores such as Marshalls and Target Store Richmond-Near-NW are convenient for customers visiting McDonald's.