McDonald's

2.8
1851 reviews
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Business Details

8210 Brook Rd, Richmond, VA
23227, United States
(804) 264-3512
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8210 Brook Rd, Richmond, VA
23227, United States

Hours

Reviews

2.8
1,851 reviews
5 stars
437
4 stars
299
3 stars
269
2 stars
213
1 star
633

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned unsatisfactory food quality, including cold, stale, or incorrectly prepared items.

Cleanliness

Numerous complaints highlighted unsanitary conditions in the restaurant and restrooms.

Management Issues

Several customers noted a lack of effective management and accountability, contributing to the overall poor experience.

Inconsistent Experience

While some customers had positive experiences with food and service, these were overshadowed by the majority of negative feedback.
  • HD
    Herbert Dunnavant
    4 days ago
    1.0
    Frappe machine they say it's broken every time we go.but we think they just don't wanna make them.because it has been this way for months.other McDonald's say it's very long process to clean machine
  • KJ
    Kevin Jenkins
    Nov 16, 2025
    1.0
    The worst experience I ever had by far any restaurant ever ! I can’t even say what was worse because it all was horrible. People hye even manager
  • JA
    Jason Alfieri
    Nov 4, 2025
    1.0
    Yall cant even do your simpleton job... dried out old nuggets... no ice in the ice machine, cant even put the right dipping sauce in the bag...is this place even managed?? How about 1 star is far too many for this horribly run place.
  • CG
    CrudeSSS Gaming
    Nov 2, 2025
    1.0
    Worst McDonald’s ever Roaches crawling around women’s bathroom all stall are stopped up only 1 stall is open mostly no toiletries in the restroom bathroom is always dirty and smelly crew don’t work just play around and management is no where to be found ordered a bigmac yesterday and it was a piece of hair on my burger had to fight with the manager just to get a refund don’t go here go to 1000 Brook road instead so much better
  • HM
    Haley Martin
    Oct 31, 2025
    2.0
    no matter how many times I come here they’re always forgetting something and yes, it’s my fault for coming back but how hard is it to read a ticket slip? I’ve worked in fast food before you just make the order how the people want it. I use the mobile ordering services frequently and each time I ask for no onion extra pickle, And what do you think I get onion on my burger! I’ve had other times where they’ve completely forgotten sauce and I had to turn around in the middle of the road just to go back. this place needs to set it up have the workers in there look miserable Behind the counter, so I can only imagine what’s going on in the kitchen.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 8210 Brook Rd, Richmond?

McDonald's is open from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.

What time does the drive-through open and close at this McDonald's location?

The drive-through opens at 6:00 AM every day. It closes at midnight Sunday through Wednesday, and at 1:00 AM Thursday through Saturday.