Brand Certified
McDonald's
2.8(1807 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
8210 Brook Rd, Richmond, VA
23227, United States
Certified by McDonald's • Mar 01, 2026
(804) 264-3512
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.8
1,807 reviews
5 stars
422
4 stars
282
3 stars
262
2 stars
209
1 star
632
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently reported cold, old, or poorly prepared food, with some mentioning issues like missing items and unsanitary conditions.
Management Issues
Many reviews pointed to poor management and lack of accountability, with calls for better training and organization.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
- SWShawn WhiteFeb 24, 20261.0Every time I get a hamburger...It's burned, I go to this location because it's the closest to me but for now on I will be driving to the one further down the street near Chick-fil-A.
- RSRyan SchmidtFeb 15, 20264.0Drive-thru was fast.
- AAArthur AntwineFeb 6, 20261.0I went to get my lunch from this McDonals on 02/06/26, through the drive thru, I asked for 3 Double Cheeseburgers with heavy mustard, heavy onions, heavy ketchup, and asked for my order to be “Cook to Order” they did completely opposite, had me wait quite a bit get my order . The Manager was so unconcerned about what I requested, which was the one came to the window and I explained to her specifically what I wanted, I’m pissed because when I got to work thinking I was going to eat lunch and it was not right
- MCMarisela CastanonJan 16, 20261.0Muy mal servicio pedí 3 frape me dieron la mitad del vaso todos muy lentos no sirven cambien de personal que coraje tarde 35 minutos para q lo arreglaran
- JMJenna McPheeDec 23, 20251.0The freaking staff could use some damn manners. Horrible service, no thank you, no you’re welcome, nothing! All I got was my food poorly wrapped and a snoody attitude from the drive thru. I could’ve eaten something better after a 12 hour day, guess I should’ve. Won’t be back at this location. Yall been warned, their attitude and work demeanor is lacking.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 8210 Brook Rd, Richmond?
McDonald's is open from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and until midnight Thursday through Saturday.
What time does the drive-through open and close at this McDonald's location?
The drive-through opens at 6:00 AM every day. It closes at midnight Sunday through Wednesday, and at 1:00 AM Thursday through Saturday.
Does this McDonald's offer delivery and curbside pickup services?
Yes, this location offers delivery, including same-day and no-contact delivery, as well as curbside pickup services.
Where can I place an order online for this McDonald's?
You can order online via the link https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple and Android devices.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a rewards program?
Yes, you can earn points for free food through MyMcDonald's Rewards. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html
What other fast food restaurants are near this McDonald's?
Nearby fast food options include Wendy's, Hardee's, KFC, and Taco Bell, giving customers a variety of dining choices in the area.
Are there convenience stores or gas stations close to McDonald's for quick stops?
Yes, a 7-Eleven convenience store and gas station is nearby for quick snacks, drinks, or fueling your vehicle before or after your visit.
What hotels are located near this McDonald's for travelers?
Nearby hotels include Sleep Inn Richmond North, Broadway Motel, and Econo Lodge, convenient for guests looking for accommodations close to McDonald's.
Are there any health or wellness centers near McDonald's?
Yes, nearby health-related locations include CenterWell Senior Primary Care and Herbalife Wellness Healthy Living for medical and wellness needs.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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