Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,074 reviews
5 stars
591
4 stars
414
3 stars
402
2 stars
219
1 star
448
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with customers frequently receiving the wrong items or missing items altogether.
Food Quality
Many customers complained about cold, stale, or poorly prepared food, including overcooked items and unsatisfactory presentation.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Speed of Service
While some customers noted quick service, many others experienced long wait times, particularly during busy hours.
- DCdenise carlyleNov 9, 20251.0i give them one star because i asked for mc chicken and they gave me burgers and the burgers are burnt
- MLMizz Ladee_MoOct 11, 20255.0As always a very quick and easy go to meal when you need something fast However there's always a line lol so is it really fast?
- AWAngela WadeOct 7, 20251.0I will never understand why people can't be friendly instead of rude. I'm also wondering why they can't read and keep up with orders so when we get home we have what we paid for. We all need to walk in and throw our orders on the counter and demand a refund! Or maybe a manager could step up and get his people in order.
- MSMicheline SchultzSep 24, 20251.0Could not get the order right. Twice in one stop 😲
- PMPatricia MorrisonSep 1, 20251.0Ordered a spicy chicken sandwich. It was either extremely overcooked or had been sitting for a very long time. It was so tough and gross I couldn’t eat it. First time I’ve eaten at McDonalds in a long time and now I remember why.
Frequently Asked Questions About McDonald's
What are the store hours for McDonald's at 5106 Nine Mile Rd, Richmond, VA?
McDonald's at 5106 Nine Mile Rd is open from 6:00 AM to 11:00 PM Monday through Sunday.
What are the delivery hours for this McDonald's location?
Delivery is available from 6:00 AM to 11:29 PM Monday through Thursday and Sunday, and until 12:29 AM on Friday and Saturday.
How late is the drive-thru open at this McDonald's?
The drive-thru is open from 6:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What types of pickup and delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or through an app?
Yes, you can order online through their delivery URL or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru facility?
Yes, this McDonald's location has a drive-thru available for customers.
What nearby fast food restaurants can I visit in Richmond, VA near McDonald's?
Nearby fast food options include Arby's, Burger King, DaVinci Pizza Restaurant, and Kenway Express.
What banking services are located near McDonald's at 5106 Nine Mile Rd?
Nearby financial services include TowneBank, Franklin Federal Savings Bank, Allied Cash, and Tracy Wolinski.
Are there any nearby places where I can shop for beauty or hair supplies?
Yes, near McDonald's you can find Salon Jadore, Ruby Red Beauty Supply, and Cobe Nails for beauty and hair supplies.