Brand Certified
McDonald's
3.2(1965 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5106 Nine Mile Rd, Richmond, VA
23223, United States
Certified by McDonald's • Mar 01, 2026
(804) 737-4262
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,965 reviews
5 stars
543
4 stars
391
3 stars
385
2 stars
212
1 star
434
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong meals.
Food Quality
Feedback indicated consistently low food quality, with complaints about cold, stale, or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Wait Times
Customers frequently reported long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations.
- JWJustice WilliamsJan 30, 20261.0Worst McDonald ever waited 30 minutes for curbside and stood, haven’t received my order called 3-4 times Somebody finally picked up I told them I have an order. They said It’s coming out right now Waited an extra 10 minutes. Still never ordering from here again.
- JMJames McCrackenJan 11, 20262.0This McDonald's parked over 8 cars from the driveway. We waited more than 10 minutes for our food.
- ABang bellJan 11, 20261.0Terrible staff. I am writing to report a very disappointing experience at one of your McDonald’s locations. We arrived at the restaurant at 10:50 a.m. and were told that no orders could be taken until 11:01 a.m. when the lunch menu became available. Despite being present before 11:00, all customers were forced to wait, even though it was only a matter of minutes. Once ordering began, the staff immediately became disrespectful in their attitude. After we placed our order, all cars were instructed to pull into parking spaces so the drive-thru timer could be beaten, rather than serving customers efficiently and honestly. This made the experience feel rushed, disorganized, and inconsiderate of customers’ time. Overall, the service was unprofessional and frustrating. I expect better customer service and clearer communication from a company like McDonald’s, and I hope this issue is addressed with the staff involved. They had 8 cases waiting in 8 different spots. The woman said and I quote “WE ANT GOT NO LUNCH FOOD READY “
- AYAnon YmousDec 14, 20254.0Early Sun mor ning to warm and charge up. Deep cleaning was happening. They do it thoroughly!
- EHEsper HunterDec 3, 20252.0Been here over 10 times over 6 months and they consistently give you half the fries that your Large fry box holds. Must be instructed to do so. Expensive fries so the least you can do is put the base amount. Better to just order a small for the same amount. Cant get the app to work here once but works everywhere else
Frequently Asked Questions About McDonald's
What are the store hours for McDonald's at 5106 Nine Mile Rd, Richmond, VA?
McDonald's at 5106 Nine Mile Rd is open from 6:00 AM to 11:00 PM Monday through Sunday.
What are the delivery hours for this McDonald's location?
Delivery is available from 6:00 AM to 11:29 PM Monday through Thursday and Sunday, and until 12:29 AM on Friday and Saturday.
How late is the drive-thru open at this McDonald's?
The drive-thru is open from 6:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What types of pickup and delivery services does this McDonald's offer?
This location offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or through an app?
Yes, you can order online through their delivery URL or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru facility?
Yes, this McDonald's location has a drive-thru available for customers.
What nearby fast food restaurants can I visit in Richmond, VA near McDonald's?
Nearby fast food options include Arby's, Burger King, DaVinci Pizza Restaurant, and Kenway Express.
What banking services are located near McDonald's at 5106 Nine Mile Rd?
Nearby financial services include TowneBank, Franklin Federal Savings Bank, Allied Cash, and Tracy Wolinski.
Are there any nearby places where I can shop for beauty or hair supplies?
Yes, near McDonald's you can find Salon Jadore, Ruby Red Beauty Supply, and Cobe Nails for beauty and hair supplies.
Brand Certified Facts from McDonald's
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Certified March 01, 2026Yext Knowledge Graph
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