Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,009 reviews
5 stars
305
4 stars
182
3 stars
201
2 stars
90
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and a lack of attention to special requests.
Food Quality
Feedback indicated inconsistent food quality, with complaints about stale or improperly cooked items.
Cleanliness
Several reviews mentioned unsanitary conditions, including unpleasant odors and dirty dining areas.
Service Speed
Customers frequently noted slow service, particularly during peak hours, leading to long wait times.
- MKmarna KalmanNov 14, 20252.0Nobody cared when I needed help and a manager was so rude and disrespectful to me
- NLNick LoSep 26, 20252.0Drive through was pretty bad. Cant understand a single word the lady said. And after I asked her to explain face to She starts laugh.... learn your menu and what the sandwiche contains if you're going to work there
- WPWun PunSep 11, 20252.0Everything from this food wise from this McDonald's smells weird. Bad
- KLKenn LoyalSep 8, 20251.0They will deep sigh in the mic until your are completed with your order. Very unprofessional and when brought up to store management they didn’t care. Will charge extra for sauce but won’t discount meal if sauce is taken off? Make it make sense.
- UPUn Predicted2USep 6, 20251.0The customer service is terrible I'm so tired of the male managers attitude he does not communicate with his customers and when he does he's yelling and very disrespectful. I don't come here for him or any of the other rude staff members in the morning to like me just do there job respectfully.. I was told I can't do refills on my coffee, the fries be old and recooked, I have been short changed only to hear that there is theft at the workplace so my money is being taken (she keeps the change, closes the draw really quick) etc,etc this Restaurant Staff needs to be fixed. The store opens late, my food is never how it is ordered and why my food tray has to be slammed down and my order is never called or brought to me. Fix it!!! It be too early for an attitude especially from a male... Prior to this REVIEW I WAS APPROACHED BY "akiem" the boy in question and was told not to come back and was threaten to get the police called on me ALSO AFTER I WAS TOLD NAME I CALLED TO VERIFY, I CALLED NUMBER LISTED HE CALLED BACK FROM ANOTHER NUMBER WHEN THE PHONE WAS NOT ANSWERED the 1st call I picked up confirmed his name and hung up he "akiem" called my phone back as seen on picture
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 3410 W Cary St, Richmond, VA?
McDonald's is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available from 5:00 AM to 11:30 PM Monday through Saturday, and until 10:30 PM on Sunday.
Does this McDonald's location have a drive-through service?
Yes, the drive-through is open daily from 5:00 AM to midnight Sunday through Saturday, closing at 11:00 PM on Sunday.
Which payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa cards.
What services does this McDonald's offer?
This location offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
How can I place an order online for McDelivery or pickup?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
Are there any nearby restaurants I can visit before or after McDonald's?
Yes, nearby dining options include Mezzanine (American restaurant), Nacho Mama's (Mexican restaurant), Burger Bach - Carytown (burger and gastropub), and Carytown Burgers & Fries.
What nearby places can I visit for a relaxing experience after eating at McDonald's?
You can visit Haley Too Salon & Spa or Bombshell Brazilian Waxing and Beauty Lounge for beauty and spa services close by.
Where can I find nearby beverage and bar options in the McDonald's area?
Nearby beverage places include Garden Grove Brewing and Urban Winery and Bryant's Cider & Brewery for a variety of drinks and bar experiences.
Does McDonald's have any rewards program for customers?
Yes, McDonald's offers MyMcDonald's Rewards where you can earn points towards free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.