Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,964 reviews
5 stars
548
4 stars
357
3 stars
352
2 stars
205
1 star
502
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff.
Speed of Service
Customers frequently complained about slow service, with long wait times for orders and drive-thru experiences.
Food Quality
Several reviews mentioned issues with food quality, including cold or overcooked items, and incorrect orders.
Cleanliness
Multiple customers noted that the restaurant was not well-maintained, with dirty tables and unsanitary conditions.
Staffing Issues
Many reviews indicated that the location was often understaffed, contributing to the slow service and poor customer experiences.
- OROriyomi RaufuNov 4, 20251.0Long wait out and inside to get your food
- KCKareem C.Oct 25, 20251.0Just lazy, they want more money but do the minimum work.. might as well let McDonald's be run by A.I. now. They accepted my order then cancelled. Called for hours and no one answered the phone. The McDonald's on commerce is cool but the employees are TRASH and don't give a damn about customer service.
- RYReese YoungOct 24, 20251.0Slow as Hell
- MRMike RichardsonOct 18, 20255.0It's Trader Joe's. They have 2 Buck Chuck. That's all you need to know.
- MCMichael CayoOct 13, 20251.0Garbage service. Everyday I come in for just a coffee and it takes 10 just to see a living person because the are always in the back. Then its usually the lady with the black round glasses that comes out eventually and no matter how nice you are or how many times i tell her good morning... she wont even responded. Ill get my coffee someplace else. Miserable people work here. Don't buy from this store. Save yourself the trouble
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 4435 Commerce Rd, Richmond, VA?
Delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I use the drive-through service at this McDonald's and when is it open?
Yes, the drive-through is available daily from 5:00 AM to 11:00 PM Monday through Thursday, from midnight to 11:59 PM on Friday and Saturday, and from 6:00 AM to 11:00 PM on Sunday.
What order options are available at this McDonald's location?
You can place orders using the McDonald's App, online delivery, mobile ordering, and utilize curbside pickup, same-day delivery, and no-contact delivery services.
Where can I find the menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What payment methods does this McDonald's accept?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-through?
Yes, this McDonald's has a drive-through service available.
Which coffee shops are located near this McDonald's?
Nearby coffee shops include Pit Stop and Starbucks, which you can visit for additional beverage options before or after your meal.
Are there hotels close to this McDonald's for travelers?
Yes, nearby hotels include Omni Hotel (Richmond, VA), Red Roof Inn, Candlewood Suites Richmond-South, Holiday Inn Richmond South - City Gateway, Best Western, Hampton Inn Richmond - South, and Hampton by Hilton, making it convenient for guests to dine here during their stay.
Is there a gas station close to this McDonald's for refueling needs?
Yes, nearby gas stations include Exxon & Mobil Stations, Shell, and Central Diesel, allowing customers to conveniently fuel their vehicles nearby.
What social media platforms can I follow McDonald's Richmond, VA on for updates?
You can follow McDonald's on Facebook at McDonalds4435CommerceRd, Twitter @McDonalds, Instagram @mcdonalds, and TikTok for the latest updates and offers.