Brand Certified
McDonald's
3.4(2421 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2300 Willis Rd, Richmond, VA
23237, United States
Certified by McDonald's • Mar 01, 2026
(804) 271-4593
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
2,421 reviews
5 stars
848
4 stars
485
3 stars
404
2 stars
217
1 star
467
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Many reviews highlighted dirty conditions in the restaurant and bathrooms, with some describing it as filthy.
Food Quality
Numerous complaints about cold, stale, or improperly cooked food were noted, with some customers receiving incorrect items.
Staff Attitude
While some customers praised individual staff members for their friendliness, many others reported a lack of professionalism and poor customer service overall.
- SWStephanie Weir4 days ago5.0Reading these comments are hilarious. I’ve seen some unruly people but it was cause they were provoked. I never have a problem when I come here. People are always nice and if I ask for my food to be remade they do it with a smile. Maybe if the rest of approach them respectfully you’ll have a good experience as I always do. They are people not your slaves to mistreat.
- CSCrystal StamosFeb 24, 20261.0Bought two burgers from the McDonald's on Willis rd in north Chesterfield, va and the meat was raw. Brought it to management attention and they were thrown back at us. Was missing other food from my order. Always have issues with staff on their phones and charging for other people's orders. Management is horrible and don't care. DO NOT EAT HERE!!!
- CSChris SinclairFeb 16, 20265.0I come to this McDonald's everyday sometimes multiple times a day for coffee and a frappe, and anytime Ms. Shaunell and Ms. Christine are working I know the service will be to notch. These two are a treat to see
- WDWalid DaccacheFeb 14, 20261.020 mins drive through
- INI'min NHFeb 14, 20262.0Rest room stop only, no food desired...
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 2300 Willis Rd, Richmond?
McDonald's is open daily from 5:00 AM to 2:00 AM, with extended drive-thru hours until 4:00 AM on Fridays.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates from 5:00 AM to 2:00 AM, extending to 4:00 AM on Fridays.
What delivery options are available at McDonald's on Willis Rd?
Delivery services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order McDonald's food online or via a mobile app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What kind of services does this McDonald's provide to customers?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there nearby gas stations if I need fuel before or after visiting McDonald's?
Yes, several gas stations are nearby, including Shell, Willis Road Mobil, Sunoco Gas Station, bp America, Exxon & Mobil Stations, BP, Willis Rd B P, and Circle K convenience store.
What hotels are close to this McDonald's for travelers?
Nearby hotels include Sleep Inn Richmond South, Rodeway Inn, Country Inn & Suites by Radisson Richmond I-95 South, Americas Best Value Inn Richmond South, La Quinta Inn, and Country Inn & Suites.
Are there other fast food or dining options near McDonald's at Willis Rd?
Yes, nearby dining options include Burger King, Krispy Krunchy Chicken, PS place /Guapos, One Luv Restaurant, and Havana Restaurant & Lounge.
Where can I find Bitcoin ATMs near McDonald's on Willis Rd?
Nearby Bitcoin ATMs include Coinhub Bitcoin ATM, LibertyX Bitcoin ATM (two locations), and RockItCoin Bitcoin ATM.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website