Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,466 reviews
5 stars
872
4 stars
504
3 stars
413
2 stars
214
1 star
463
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food being cold, stale, or poorly prepared, including undercooked burgers and burnt hashbrowns.
Cleanliness
Many reviews highlighted the restaurant's dirty conditions, including filthy tables, bathrooms, and overall lack of hygiene.
Customer Service
A significant number of customers experienced rude or unhelpful staff, with complaints about long wait times and incorrect orders.
Management Issues
Several reviews pointed to poor management practices, including staff being unresponsive and a lack of accountability for mistakes.
Inconsistent Experience
While some customers praised friendly staff and quick service, these positive experiences were overshadowed by numerous negative reports.
- ESElizabeth SNov 8, 20251.0Zero customer service!!! And lots of profanity ( including F-bombs ) easily heard throughout the store by an employee. Dirty store. Employees dressed very unprofessional.
- CCChrisNov 6, 20251.0The employees wouldn't even wait on me no food no servic
- CSCarl SchneiderOct 31, 20253.0The food was fine, the staff were friendly but the bathrooms were really dirty and clearly unmaintained.
- MFMichael FerrellOct 26, 20254.0This locations food is normally 5 stars alsonot sure what happened this visit
- DWd wilkinsOct 23, 20251.0Ordered a double quarter pounder and my burger was pink to the point where blood came out of the burger. The workers was rude. Would not recommend unless you want blood coming out your burger.
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 2300 Willis Rd, Richmond?
McDonald's is open daily from 5:00 AM to 2:00 AM, with extended drive-thru hours until 4:00 AM on Fridays.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's has a drive-thru that operates from 5:00 AM to 2:00 AM, extending to 4:00 AM on Fridays.
What delivery options are available at McDonald's on Willis Rd?
Delivery services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order McDonald's food online or via a mobile app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment methods are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What kind of services does this McDonald's provide to customers?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there nearby gas stations if I need fuel before or after visiting McDonald's?
Yes, several gas stations are nearby, including Shell, Willis Road Mobil, Sunoco Gas Station, bp America, Exxon & Mobil Stations, BP, Willis Rd B P, and Circle K convenience store.
What hotels are close to this McDonald's for travelers?
Nearby hotels include Sleep Inn Richmond South, Rodeway Inn, Country Inn & Suites by Radisson Richmond I-95 South, Americas Best Value Inn Richmond South, La Quinta Inn, and Country Inn & Suites.
Are there other fast food or dining options near McDonald's at Willis Rd?
Yes, nearby dining options include Burger King, Krispy Krunchy Chicken, PS place /Guapos, One Luv Restaurant, and Havana Restaurant & Lounge.
Where can I find Bitcoin ATMs near McDonald's on Willis Rd?
Nearby Bitcoin ATMs include Coinhub Bitcoin ATM, LibertyX Bitcoin ATM (two locations), and RockItCoin Bitcoin ATM.