McDonald's

3.1
2488 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2700 W Broad St, Richmond, VA
23220, United States

Hours

Reviews

3.1
2,488 reviews
5 stars
741
4 stars
428
3 stars
416
2 stars
247
1 star
656

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported a strong sewage smell and dirty conditions in the restaurant and bathrooms.

Service Quality

Customer service was frequently described as rude and unprofessional, with many instances of staff being dismissive or argumentative.

Order Accuracy

Numerous reviews indicated that orders were often incorrect or incomplete, leading to customer frustration.

Food Quality

While some customers praised the food as hot and fresh, many others complained about cold, stale, or poorly prepared items.

Management Issues

Several reviews highlighted poor management practices, including staff arguing and lack of organization during busy times.
  • DC
    Dimbo Crumb
    Nov 11, 2025
    1.0
    Truly one of the worst McDonald's in this city (and that's saying a lot). Pure greediness. Drinks are half full with as much ice as humanly possible, multiple times they've just not given me half the food i ordered, rude employees, reciepts don't work on the ordering kiosks, smells like literal sewage, the list goes on and on and on.
  • JM
    Jamie Madden
    Nov 2, 2025
    1.0
    i came with 2 orders and then they’re making me go back around. she told me that i can’t order bc i already ordered 2. and they are slow. if i don’t get my nuggies i become an angwy boy 😡 and ive been at the window for 10 minutes and no one is here and the line is so long
  • GG
    Giovanni Galvan
    Nov 2, 2025
    2.0
    Ordered with the mobile app for drive through pick up, told me to hop out of the drive through to change to "pick up inside", refused to "take orders from drive through" despite mine already having been put in. Waited exactly 40 minutes, meanwhile others being served before me and ordering well after me, and the drive through resumed. Some nice folk at the front, but poor service over all, questioning what's the damn point of ordering ahead
  • HH
    Hillary Hardin
    Oct 31, 2025
    1.0
    I use to here every morning at 5 AM to grab breakfast. The crew was different last Friday morning and I refuse to go back. The lady made hot chocolate out of hot water and chocolate syrup and didn’t bother to clean the cup off. She handed me a filthy cup of water and chocolate syrup that was dripping from the cup. I was embarrassed and had to get to work and refused to be late for a cup of hot chocolate made wrong. The round egg was scrambled on the sausage egg and cheese biscuit. It was just garbage that I paid for. I drive 30 minutes to Glen Allen to grab breakfast from McDonald’s and then go to work. 15 minutes both ways to Glen Allen just to grab breakfast over a location who didn’t get it right.
  • BN
    Bahaa Najqj
    Oct 30, 2025
    1.0
    Me and my family went there today and the place smells horrible costumer service is awful wait there for almost 30 minutes just for 2 hamburgers and my son almost throw up because of the smell, worst McDonalds ever the employees didn’t even have a cap on to cover their hair and one of them was coming out of the kitchen with their shoes on their hands 🤮🤮 this place is disgusting

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 2700 W Broad St, Richmond, VA?

McDonald's delivers 24 hours a day, 7 days a week at this location.

When is the drive-through service available at this McDonald's?

The drive-through is open daily from 4:30 AM to 3:30 AM the next day.