Brand Certified
McDonald's
3.1(2516 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2700 W Broad St, Richmond, VA
23220, United States
Certified by McDonald's • Mar 01, 2026
(804) 213-0717
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.1
2,516 reviews
5 stars
747
4 stars
432
3 stars
421
2 stars
247
1 star
669
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported a persistent sewage smell and dirty conditions inside the restaurant, including filthy bathrooms.
Service Quality
Many reviews highlighted poor service, including rude staff, incorrect orders, and long wait times, particularly during busy hours.
Food Quality
Customers frequently received cold or stale food, with several complaints about incorrect orders and missing items.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and lack of proper training for employees.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their politeness and efficiency.
- HMH. I. Massenburg4 days ago3.0Inside not the best environment. A lot of Homeless folks frequent. Drive thru is best option
- TSTim Sharp5 days ago1.0Takes 30 or more minutes to pick up an order i paid for on the app. Has happened multiple times at this location, and after waiting the food comes out stale and cold. The parking lot is full of trash. This place needs new management or to be shutdown
- 222DFeb 18, 20261.0Went inside today and immediately walked out due to the nasty smell. This place needs to be out of business.
- CWCrystal WilsonJan 24, 20264.0Very polite and efficient morning crew.
- SDSuat DemirerJan 20, 20261.0Don't really go here. Employees behave very badly. They gave the orders incomplete and forgot everything. They literally threw the orders in our faces. The employees and the place here need to be inspected
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 2700 W Broad St, Richmond, VA?
McDonald's delivers 24 hours a day, 7 days a week at this location.
When is the drive-through service available at this McDonald's?
The drive-through is open daily from 4:30 AM to 3:30 AM the next day.
What are McDonald's operating hours for dine-in and takeout?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 4:30 AM to 3:30 AM on Friday and Saturday.
Which payment options does this McDonald's location accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are available at McDonald's on W Broad St?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
How can I place an order for pickup or delivery at this McDonald's?
You can order online via https://mcdonalds.smart.link/mjuu1ggdi or use the McDonald's mobile app available on iOS and Android.
What nearby restaurants can I visit before or after dining at McDonald's on W Broad St?
Nearby dining options include Sabai (Thai restaurant), The Jerk Pit (Caribbean cuisine), Gus' Bar and Grill (American), Lalo’s Pinches Tacos Bar & Grill (Mexican), and Hardee's (fast food).
Are there any nearby convenience stores or gas stations near McDonald's on W Broad St?
Yes, you can find 7-Eleven convenience store and multiple Exxon gas stations nearby.
What entertainment venues are close to this McDonald's location?
The Broadberry, a music venue and bar, and Wine & Design, a paint and sip arts center, are nearby.
Does this McDonald's location offer contactless delivery or curbside pickup?
Yes, the restaurant provides curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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