Brand Certified
McDonald's
2.9(2787 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1800 E Broad St, Richmond, VA
23223, United States
Certified by McDonald's • Mar 01, 2026
(804) 783-8152
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.9
2,787 reviews
5 stars
686
4 stars
396
3 stars
487
2 stars
290
1 star
928
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported poor service, including long wait times, incorrect orders, and rude staff.
Cleanliness
The restaurant and restrooms were frequently described as dirty and unsanitary, raising concerns about hygiene.
Food Quality
Many reviews mentioned that the food was often served cold, incorrect, or poorly prepared.
Management Issues
Several customers noted a lack of effective management, leading to disorganization and unprofessional behavior among staff.
- SNSardar Zia Nabi1 day ago1.0I recently visited the drive-through and was disappointed with the level of hygiene I observed. The employee handling the food had noticeably long and dirty nails and was not wearing gloves. When it comes to food service, cleanliness is extremely important, and this made me uncomfortable about the safety of the meal I received. I hope management takes this feedback seriously and reinforces proper hygiene standards with staff to ensure a safer and more pleasant experience for customers.
- DRDavid ReillyFeb 23, 20264.0The food is as you'd expect, though the door is often smashed out or the ordering system is broken. Sometimes takes a while to get your food. But the staff are nice.
- WCWilliam CrawfordFeb 21, 20261.0Worst location in the city… every time, every single time I think “give it a chance” or try it out, the ball is dropped. The staff is feral, the customer service is non existent. I ordered breakfast and was told 40 minutes after the fact that it would be another 20 minutes because “they just switched to breakfast” DO NOT GO! I wish I could give less than one star!
- BUBee UFeb 14, 20262.0Forgot an item every single time. We went here since it’s right down the street, we got back and realized they had for gotten sauces and apple slices we ordered, we said no big deal. This last past time we went we had specifically asked was apple slices were in the bag, he nodded and we went on. Once we got home we realized it was not in the bag, this is the THIRD time we’ve been here and we hate to be that person but next time we’re sitting there and making sure our things we PAID FOR are in the bag.
- ALAmber LeeFeb 6, 20261.0This is the worst McDonald’s I’ve ever been to. The employees are wretched to deal with. The food is bad — one time I got an egg McMuffin with no egg and some weird sauce. If you order pickup at the counter from the app, they make you wait 10 minutes to address you despite the bag being ready on the counter. There was also a shooting in the bathroom. Don’t go here.
Frequently Asked Questions About McDonald's
What are the McDonald's location's regular dine-in hours?
McDonald's at 1800 E Broad St, Richmond, VA, is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.
Is the drive-through open 24 hours at this McDonald's location?
Yes, the drive-through at McDonald's on 1800 E Broad St is open 24 hours every day of the week.
Can I get food delivered from this McDonald's?
Yes, McDonald's offers 24/7 delivery service at this location, including curbside pickup, same-day delivery, and no-contact delivery options.
How can I place an order online for pickup or delivery?
You can order online through McDonald's official delivery URL or use the McDonald's App available on iOS and Android.
What payment options does this McDonald's accept?
They accept various payment methods including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's location?
Services available include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What types of cuisine and dining options does this McDonald's offer?
This McDonald's offers fast food including burgers, sandwiches, breakfast items, coffee, ice cream, and other food and dining options.
Is there a nearby coffee shop where I can grab a drink before or after visiting McDonald's?
Yes, Panera Bread is a nearby coffee shop and cafe where you can enjoy coffee, salads, sandwiches, and more before or after your visit.
Where can I find nearby fitness or wellness centers around McDonald's?
Adya Yoga and Ayurveda is a nearby yoga studio offering holistic and active life services, perfect for wellness activities close to McDonald's.
Are there any nearby service centers where I can run errands when visiting McDonald's?
Yes, nearby places include the UPS Access Point location for courier and delivery services, and Shockoe Bottom Cleaners for laundry services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website