Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
2,776 reviews
5 stars
688
4 stars
394
3 stars
487
2 stars
290
1 star
917
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders and experiencing incorrect or incomplete orders.
Cleanliness
The establishment was often described as dirty, with unsanitary conditions in both the dining area and restrooms, leading to concerns about hygiene.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with instances of employees ignoring customers and displaying a lack of urgency.
Food Quality
Customers expressed dissatisfaction with the food quality, noting that items were often cold, incorrectly prepared, or missing altogether.
Management Issues
There were numerous complaints about poor management, including disorganization and failure to address customer concerns effectively.
- LNLynisha NegronNov 16, 20251.0I would go to a different one if another one was closer. There food is good. The presentation is bad. The hash browns are so oily it's hard to eat. But the people are nice and kind.
- JDJimmy DabneyNov 13, 20255.0I GO THERE SO MUCH I WANT A JOB THERE KIND FRIENDLY STAFF WELCOME YOU WITH ALL SMILE I MET THE MANAGER MR.ELWOOD HE'S A GREAT UNDERSTANDING MANAGER HE SHOULD BE THE SPOKES PERSON FOR MCDONALDS
- RBRonnie bNov 11, 20253.0Gave my a plane mcdouble. Forgot my sauce
- EBEd BrennanNov 10, 20251.0I have been living near and ordering from this McDonald’s for a 18 months. This McDonald’s should be shutdown and reopened under new management. It is a shame that most orders take over a hour at any busy time with employees complaining about working conditions for the reason for delayed service and incorrect orders. The employees have refused service at times due to no management. Get ready for chaos
- JEJohn EloshwayNov 3, 20251.0Worst McDonald's I've ever been to. Spent my entire lunch break waiting in the drive thru. After 30 min in line I still haven't received my food. Inside was not busy and only 2 cars in front of me.
Frequently Asked Questions About McDonald's
What are the McDonald's location's regular dine-in hours?
McDonald's at 1800 E Broad St, Richmond, VA, is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.
Is the drive-through open 24 hours at this McDonald's location?
Yes, the drive-through at McDonald's on 1800 E Broad St is open 24 hours every day of the week.
Can I get food delivered from this McDonald's?
Yes, McDonald's offers 24/7 delivery service at this location, including curbside pickup, same-day delivery, and no-contact delivery options.
How can I place an order online for pickup or delivery?
You can order online through McDonald's official delivery URL or use the McDonald's App available on iOS and Android.
What payment options does this McDonald's accept?
They accept various payment methods including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's location?
Services available include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What types of cuisine and dining options does this McDonald's offer?
This McDonald's offers fast food including burgers, sandwiches, breakfast items, coffee, ice cream, and other food and dining options.
Is there a nearby coffee shop where I can grab a drink before or after visiting McDonald's?
Yes, Panera Bread is a nearby coffee shop and cafe where you can enjoy coffee, salads, sandwiches, and more before or after your visit.
Where can I find nearby fitness or wellness centers around McDonald's?
Adya Yoga and Ayurveda is a nearby yoga studio offering holistic and active life services, perfect for wellness activities close to McDonald's.
Are there any nearby service centers where I can run errands when visiting McDonald's?
Yes, nearby places include the UPS Access Point location for courier and delivery services, and Shockoe Bottom Cleaners for laundry services.