McDonald's

2.9
2792 reviews
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Business Details

1800 E Broad St, Richmond, VA
23223, United States
(804) 783-8152
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1800 E Broad St, Richmond, VA
23223, United States

Hours

Reviews

2.9
2,792 reviews
5 stars
693
4 stars
395
3 stars
488
2 stars
291
1 star
925

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders and experiencing incorrect or incomplete orders.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty restrooms and overall unclean dining areas.

Food Quality

Many customers complained about food being cold, improperly prepared, or missing items, leading to a generally poor dining experience.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
  • MC
    Marquan Cole
    Jan 4, 2026
    1.0
    I had an eye lash in my food I’m otw back rn
  • JH
    Jennifer Hamiel
    Jan 2, 2026
    1.0
    This McDonald’s is the worst one I’ve ever been to. Every time I come here the people are rude on the intercom, it’s one thing after another that they don’t have and tonight I went through the drive thru and I was told to pull up to the handicap space because they were waiting on fries. I sat there for 20 minutes. This is unacceptable on so many levels.
  • CS
    Christian Santiago
    Dec 11, 2025
    2.0
    May be the worst McDonalds as far as service. Do not come here. Never got my food and they forgot.
  • TP
    Tessa Payne
    Dec 10, 2025
    1.0
    The person at the pay window was very nice. Once I pulled up to get the food they used all sorts of bad language. I had my kids in the car. Nobody in the service industry should ever be comfortable talking like that in front of customers. Food wasn’t that great either. It was warm-ish. They didn’t give me all the nuggets I ordered. The fries some were warm and others cold. It was very odd. I won’t be coming back here at all.
  • KS
    Kirk Simmons
    Dec 9, 2025
    1.0
    Place was dirty the 3 tables inside were clean at all. Homeless people were sitting at the tables. I waited in line for 15 minutes and was never helped. I guy told me twice he would get someone to help me and then he said there's no one to work the cash register. Several workers saw me standing there but no one asked besides the guy and the only reason he said something was because I stopped him and asked for help. I would recommend you go to a cleaner and more service friendly establishment.
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Frequently Asked Questions About McDonald's

What are the McDonald's location's regular dine-in hours?

McDonald's at 1800 E Broad St, Richmond, VA, is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.

Is the drive-through open 24 hours at this McDonald's location?

Yes, the drive-through at McDonald's on 1800 E Broad St is open 24 hours every day of the week.