Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,905 reviews
5 stars
553
4 stars
319
3 stars
351
2 stars
216
1 star
466
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and overall poor order fulfillment.
Customer Service
Feedback indicated a mix of friendly and rude staff interactions, with many customers experiencing disrespectful behavior from employees.
Food Quality
While some customers enjoyed the food, many reported receiving cold or poorly prepared items, leading to dissatisfaction.
Cleanliness and Atmosphere
Several reviews mentioned unsanitary conditions and a chaotic atmosphere, contributing to a negative dining experience.
- WSWanda Seay4 days ago2.0A little getto...seems like it went down since a while ago!!
- SKShamese KenneyDec 16, 20255.0I really like this location. Day or night my food is always hot and made correctly. They are also very friendly at the window. I enjoy coming here.
- EKEvette “Evey” KukrakDec 16, 20251.0Waited in the drive thru for over 20 minutes. Drove off after getting my food, only to realize they game me 2 plain cheeseburgers. They are suppose to have ketchup, mustard, onion, and pickle on them but I got a burger on a bum with a piece of cheese. Im sorry but making a cheeseburger really isnt rocket science. This just reminded me why I stopped eating McDonalds.
- MVMatthew VernonDec 11, 20251.0Place is horrible, they turn off all screens and lights pretending they’re closed and don’t do mobile orders.
- JJJellydonutDec 7, 20251.0Terrible customer service. They didn’t honor my order in the app. They didn’t offer any solution. They told me to call customer service and shut the drive thru window.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 2011 Chamberlayne Ave, Richmond, VA?
McDonald's at 2011 Chamberlayne Ave is open daily from 6:00 AM to 11:00 PM.
Is there a drive-thru available at this McDonald's location, and what are its hours?
Yes, this McDonald's has a drive-thru that operates daily from 6:00 AM to 11:00 PM.
Can I order McDonald's for delivery or curbside pickup at this Richmond location?
Yes, this location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I place an order online for McDonald's at 2011 Chamberlayne Ave?
You can place an order online via the delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android.
What types of payment are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I view the full menu for McDonald's at this Richmond location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Does the McDonald's at 2011 Chamberlayne Ave offer WiFi and mobile ordering?
Yes, this location supports WiFi, mobile ordering, mobile offers, and McDelivery service.
I'm visiting the area near McDonald's at Chamberlayne Ave; are there any recommended nearby restaurants or bars?
Nearby, you can visit The ReDoor Lounge for dancing and drinks, Good Tymes American Restaurant and dance club, and Breakfast All Day for breakfast and brunch.
Are there any nearby automotive services around McDonald's at 2011 Chamberlayne Ave?
Yes, there are several nearby automotive services including Able Glass Services of Richmond, Auto Paint Supply Co, Capital Auto Brokers, and Burleighs Auto Body.
What nearby entertainment options can I explore around McDonald's in Richmond, VA?
You can enjoy nightlife and entertainment at The ReDoor Lounge dance club and bar, Good Tymes restaurant and dance club, or visit Anytime Beer Company for a beer bar experience.