Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,893 reviews
5 stars
546
4 stars
318
3 stars
350
2 stars
215
1 star
464
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of disrespect and poor communication.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and long wait times for food.
Food Quality
While some customers enjoyed the food, many complained about cold or poorly prepared items, with several instances of food being served incorrectly.
Management Response
A few customers noted positive interactions with managers, but overall, management was criticized for not addressing ongoing issues effectively.
Cleanliness and Atmosphere
Several reviews mentioned unsanitary conditions and a chaotic atmosphere, contributing to a negative dining experience.
- LBLouis BiggerNov 10, 20251.0By far the slowest service I've ever seen, for the simplest of things. 11/10/25 @20:50pm
- SWSamantha WilsonNov 9, 20253.0People cool. Service not. Always missing something.
- SSSophia SanchezNov 8, 20252.0I usually have no problem coming here, but this time there were hairs in my coffee, yum !! But actually really disgusting i threw up 😍😍
- BSBri SNov 1, 20251.0Terrible Terrible Terrible & they know it and are proud of it. There's no saving it. Shut it down.
- GGGOct 31, 20252.0Customer service is bad here. There are a few nice people, but overall this McDonald's takes forever and they are rude.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 2011 Chamberlayne Ave, Richmond, VA?
McDonald's at 2011 Chamberlayne Ave is open daily from 6:00 AM to 11:00 PM.
Is there a drive-thru available at this McDonald's location, and what are its hours?
Yes, this McDonald's has a drive-thru that operates daily from 6:00 AM to 11:00 PM.
Can I order McDonald's for delivery or curbside pickup at this Richmond location?
Yes, this location offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I place an order online for McDonald's at 2011 Chamberlayne Ave?
You can place an order online via the delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android.
What types of payment are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I view the full menu for McDonald's at this Richmond location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Does the McDonald's at 2011 Chamberlayne Ave offer WiFi and mobile ordering?
Yes, this location supports WiFi, mobile ordering, mobile offers, and McDelivery service.
I'm visiting the area near McDonald's at Chamberlayne Ave; are there any recommended nearby restaurants or bars?
Nearby, you can visit The ReDoor Lounge for dancing and drinks, Good Tymes American Restaurant and dance club, and Breakfast All Day for breakfast and brunch.
Are there any nearby automotive services around McDonald's at 2011 Chamberlayne Ave?
Yes, there are several nearby automotive services including Able Glass Services of Richmond, Auto Paint Supply Co, Capital Auto Brokers, and Burleighs Auto Body.
What nearby entertainment options can I explore around McDonald's in Richmond, VA?
You can enjoy nightlife and entertainment at The ReDoor Lounge dance club and bar, Good Tymes restaurant and dance club, or visit Anytime Beer Company for a beer bar experience.