McDonald's

3.1
1893 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2011 Chamberlayne Ave, Richmond, VA
23222, United States

Hours

Reviews

3.1
1,893 reviews
5 stars
546
4 stars
318
3 stars
350
2 stars
215
1 star
464

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of disrespect and poor communication.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and long wait times for food.

Food Quality

While some customers enjoyed the food, many complained about cold or poorly prepared items, with several instances of food being served incorrectly.

Management Response

A few customers noted positive interactions with managers, but overall, management was criticized for not addressing ongoing issues effectively.

Cleanliness and Atmosphere

Several reviews mentioned unsanitary conditions and a chaotic atmosphere, contributing to a negative dining experience.
  • LB
    Louis Bigger
    Nov 10, 2025
    1.0
    By far the slowest service I've ever seen, for the simplest of things. 11/10/25 @20:50pm
  • SW
    Samantha Wilson
    Nov 9, 2025
    3.0
    People cool. Service not. Always missing something.
  • SS
    Sophia Sanchez
    Nov 8, 2025
    2.0
    I usually have no problem coming here, but this time there were hairs in my coffee, yum !! But actually really disgusting i threw up 😍😍
  • BS
    Bri S
    Nov 1, 2025
    1.0
    Terrible Terrible Terrible & they know it and are proud of it. There's no saving it. Shut it down.
  • GG
    G
    Oct 31, 2025
    2.0
    Customer service is bad here. There are a few nice people, but overall this McDonald's takes forever and they are rude.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2011 Chamberlayne Ave, Richmond, VA?

McDonald's at 2011 Chamberlayne Ave is open daily from 6:00 AM to 11:00 PM.

Is there a drive-thru available at this McDonald's location, and what are its hours?

Yes, this McDonald's has a drive-thru that operates daily from 6:00 AM to 11:00 PM.