McDonald's

3.1
1905 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2011 Chamberlayne Ave, Richmond, VA
23222, United States

Hours

Reviews

3.1
1,905 reviews
5 stars
553
4 stars
319
3 stars
351
2 stars
216
1 star
466

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and overall poor order fulfillment.

Customer Service

Feedback indicated a mix of friendly and rude staff interactions, with many customers experiencing disrespectful behavior from employees.

Food Quality

While some customers enjoyed the food, many reported receiving cold or poorly prepared items, leading to dissatisfaction.

Cleanliness and Atmosphere

Several reviews mentioned unsanitary conditions and a chaotic atmosphere, contributing to a negative dining experience.
  • WS
    Wanda Seay
    4 days ago
    2.0
    A little getto...seems like it went down since a while ago!!
  • SK
    Shamese Kenney
    Dec 16, 2025
    5.0
    I really like this location. Day or night my food is always hot and made correctly. They are also very friendly at the window. I enjoy coming here.
  • EK
    Evette “Evey” Kukrak
    Dec 16, 2025
    1.0
    Waited in the drive thru for over 20 minutes. Drove off after getting my food, only to realize they game me 2 plain cheeseburgers. They are suppose to have ketchup, mustard, onion, and pickle on them but I got a burger on a bum with a piece of cheese. Im sorry but making a cheeseburger really isnt rocket science. This just reminded me why I stopped eating McDonalds.
  • MV
    Matthew Vernon
    Dec 11, 2025
    1.0
    Place is horrible, they turn off all screens and lights pretending they’re closed and don’t do mobile orders.
  • JJ
    Jellydonut
    Dec 7, 2025
    1.0
    Terrible customer service. They didn’t honor my order in the app. They didn’t offer any solution. They told me to call customer service and shut the drive thru window.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2011 Chamberlayne Ave, Richmond, VA?

McDonald's at 2011 Chamberlayne Ave is open daily from 6:00 AM to 11:00 PM.

Is there a drive-thru available at this McDonald's location, and what are its hours?

Yes, this McDonald's has a drive-thru that operates daily from 6:00 AM to 11:00 PM.