Food Quality
Many customers reported a significant decline in food quality, with complaints about dry, bland, and poorly prepared BBQ dishes.
Service Issues
Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and unhelpful staff.
Owner Interaction
Feedback on the owner's demeanor was mixed, with some praising kindness while others reported rudeness and lack of professionalism.
Atmosphere
The restaurant's atmosphere received criticism for being plain and uninviting, with some noting cleanliness issues.
Customer Loyalty
Long-time customers expressed disappointment over the changes in food and service, indicating a loss of loyalty to the establishment.