Business Details
About
Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Richmond.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
1,699 reviews
5 stars
1,022
4 stars
323
3 stars
107
2 stars
78
1 star
169
What are people saying?
AI-generated from recent customer reviews
Donut Quality
Customers generally praised the freshness and taste of the donuts, especially when the hot sign was on.
Customer Service
Service quality varied significantly; many customers reported rude or unhelpful staff, while others had positive interactions.
Order Accuracy
Numerous complaints about incorrect orders and lack of communication regarding stock availability.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices and perceived reductions in donut size.
Cleanliness and Atmosphere
The store was often noted for being clean and having a pleasant atmosphere, although some reported issues with staff behavior.
- ACamanda cassidy5 days ago1.0I don't frequent here often but when I do it's because of their specialty donuts. Unfortunately the last 3 times I went, the specialty donuts that were ordered, werent available. Last night my youngest and I really wanted to try the biscoff and cheesecake. Placed a mobile order for pick up. Drove 20 mins out of the way just to be told that they were out of both flavors but still showed available on their app. Disappointed. Also, to top it off, the glazed cream filled one definitely had someone's finger pushed through it with little to no filling (can't seem to post a photo of said, assaulted donut). This was around 820pm, well before they closed so I don't understand the lack of product. Guy at the window never offered an apology either nor did he seem too happy to greet us.
- BBByron BatsonNov 17, 20251.0Just left this location and will never go back. Lazy worker, assuming she was the manager, took so long in fulfilling my order, the people who entered behind me and placed their order at the counter had already left when I had placed my order through the app 45 minutes beforehand. I inquired why wasn't my ordered already prepared, her excuse was all the orders came in at once which made no sense as I had placed the order 45 minutes beforehand as I stated earlier. The 1 customer that was in front of me also had ordered online also had his order prepared after he had arrived so ordering in advance is pointless at this location.
- TMTammie MooneyNov 17, 20251.0This is not the first review I'm leaving. Although I feel it's necessary to let you know that not only has nothing has improved! The customer service, the quality of your business is worse. When your store is scheduled to close @ 10:00pm. I arrive @ 5:30 and they don't haven't any glazed donuts available. I was told they only have three flavors and weren't making anymore. Also only the drive thru was open. They are rude. My children used to love going there and watching the donuts getting glazed and getting a paper hat. With the way its being run now I'll be surprised they will even have glazed donuts available. Or the inside open. Really pathetic!!
- JZJessica ZaccarineNov 9, 20253.0Saw the Hot and Ready sign was on, so my husband and I decided to make a last minute dessert stop tonight. We ordered two regular glazed and one of my personal favorites, a raspberry filled donut. The cashier was pretty rude, don’t know what her problem was but because our experience with her was short, I let that be a her problem and not a me problem. I just wanted my donuts. The glazed donuts, AMAZING. Everything we wanted. Now, my favorite donut. It was missing something pretty important: THE FILLING. I had to turn the overhead light on and look with my own pupils because I couldn’t believe I’d actually received an empty donut. I literally squeezed the remainder of the donut in hopes some filling would come out, but not a damn drop. I’m pregnant yall. Don’t mess with a pregnant lady’s favorite donut.
- DMdebbie morrisNov 3, 20252.0Arrived on Halloween around 5:00 expecting a full case of donuts. Would have purchased a dozen, but had to go with 6 because there wasn't a dozen available. Staff was uninterested in being there and there were insects buzzing in the case. Had not been in years and was expecting more.
Frequently Asked Questions About Krispy Kreme
What are the regular business hours for Krispy Kreme in Richmond, VA?
Krispy Kreme in Richmond, VA is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
What are the delivery hours for Krispy Kreme Richmond?
Delivery is available from 6:15 AM to 9:45 PM Monday through Thursday and Sunday, and until 10:45 PM on Fridays and Saturdays.
When can I use the drive-thru service at Krispy Kreme Richmond?
The drive-thru is open daily from 6:00 AM to 10:00 PM, except on Fridays and Saturdays when it stays open until 11:00 PM.
What are the hours for in-store pickup at Krispy Kreme Richmond?
Pickup hours are from 6:00 AM to 9:45 PM Monday through Thursday and Sunday, and until 10:45 PM on Fridays and Saturdays.
Does Krispy Kreme Richmond offer breakfast options?
Yes, Krispy Kreme Richmond serves breakfast and brunch, including their signature doughnuts and coffee specialties.
What payment methods are accepted at Krispy Kreme Richmond?
Krispy Kreme Richmond accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Does Krispy Kreme Richmond have parking available?
Yes, there is free lot parking and free street parking available at Krispy Kreme Richmond.
Are there any popular nearby restaurants if I want to try different cuisines after visiting Krispy Kreme Richmond?
Nearby popular restaurants include Zaxby's for chicken, Panda Express for Chinese, Chipotle Mexican Grill and Qdoba Mexican Grill for Mexican cuisine, and Tropical Smoothie Cafe for smoothies and American dishes.
What shopping centers are near Krispy Kreme Richmond for a shopping trip before or after your visit?
You can visit Cloverleaf Mall and Stonebridge Shopping Center, both located nearby for a shopping experience around your Krispy Kreme visit.
Are there convenient services near Krispy Kreme Richmond for things like fuel or mobile phones?
Yes, Kroger Fuel Center is nearby for gas and convenience shopping, and there are several mobile phone stores including Verizon Authorized Retailer - BeMobile, AT&T Store, and T-Mobile close to Krispy Kreme Richmond.