Jimmy John's

3.9
251 reviews

About

Sandwich Restaurant

Location

Jimmy John's
520 W Franklin St, Richmond, VA
23220, United States

Hours

Reviews

3.9
251 reviews
5 stars
130
4 stars
48
3 stars
22
2 stars
12
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff and incorrect orders.

Food Quality

Several reviews highlighted dissatisfaction with the quality and quantity of food, particularly the meat portions in sandwiches.

Delivery Problems

Customers frequently experienced delays and issues with delivery, including orders not arriving or being delivered incorrectly.

Positive Experiences

Despite the negative feedback, some customers praised the fast service and quality of food during their visits.

Accessibility Concerns

Customers noted that the location is not wheelchair accessible as advertised, causing frustration.
  • MR
    Mykhara Robinson
    Dec 24, 2025
    1.0
    Walked out without food after driving 15 minutes to come here. Very distasteful employees and lazy. Im guessing the employees did not feel like toasting so they lied and told me corporate said they couldn’t toast my bread alone for my cold sub. I then asked if I could pay to toast it, was advised that I couldn’t. I have never heard of such a thing. On top of that the place was dirty, and no gloves were being used. I wouldn’t recommend this one.
  • EB
    Echo Bear
    Nov 29, 2025
    1.0
    While there went to the bathroom and found out i had miscarried crying and bleeding i waited for my partner to come get me. While in there and employee knowing i was in there got the key to barge in left then started banging down the door yelling how theyre calling the cops on me crying saying i was bleeding and i waited for my ride they continued banging down the door cursing at me telling me still theyre calling the cops if i didnt leave immediately. I left sat outside with blood stained pants so distraught that when my partner got there i couldnt even talk. Miscarriages alone are traumatizing enough this has been one of the most traumatizing things to happen to me in my life and when i reached out to corporate no one even bothered to follow up.
  • NB
    NATHAN BRANNON
    Oct 25, 2025
    5.0
    I’ve bought food from this place, either Friday or Saturday night, multiple times in the past few months. Every time it’s been on point. Y’all do a good job, thank you for being open so late, I appreciate you.
  • JR
    James Really
    Sep 6, 2025
    5.0
    Ordered a pick up then changed to delivery. The gal working that night actually ran 15 blocks to deliver. I wish I could remember her name. Should get employee of the month
  • SS
    sarah stuart
    Sep 5, 2025
    1.0
    Bought a giant sub, they accidentally rang us up for a regular, then told us we had to pay for the remainder of the price. It gets much worse, brought my own cup in because when I asked for a water they gave me a little kid cone. Then I was told that I was STEALING ice from the soda dispenser, which cost 0.25 cent. I bought a $10 sub and can't even fill my own cup with ice. Which you can do for free at ANY food establishment. Proceeded to go outside and was told that I needed to leave the grounds or they would call the cops.... Have never seen anything more absurd.