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Jimmy John's

4.1
(169 reviews)
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Business Details

9018 Staples Mill Rd, Richmond, VA
23228, United States
(804) 672-8080
https://locations.jimmyjohns.com/va/richmond/sandwiches-3440.html

About

Sandwich Restaurant

Location

Jimmy John's
9018 Staples Mill Rd, Richmond, VA
23228, United States

Hours

Reviews

4.1
169 reviews
5 stars
103
4 stars
29
3 stars
10
2 stars
8
1 star
19

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the staff for being friendly, helpful, and efficient, although there were some complaints about poor management and long wait times.

Food Consistency

While many reviews highlighted the freshness and quality of the sandwiches, there were also reports of inconsistent food quality and incorrect orders.

Cleanliness

The location was generally noted for being clean, but there were isolated complaints regarding unsanitary conditions in the bathrooms.

Delivery Issues

Several customers expressed frustration with delivery times, with some experiencing significant delays and poor communication from management.

Pricing Concerns

Some customers felt that the prices were high and noted issues with additional charges for items that are typically complimentary.
  • DY
    Diyan Yari
    Jan 10, 2026
    1.0
    Went here a minute ago. No one taking care of us. We were waiting. And still no one popped up. Where are your employees? Answer to your response: this review is already a feedback for you, I am not doing what you want, i am not your employees! Just take this as a feedback.
  • MC
    Michelle Crawford
    Sep 12, 2025
    5.0
    Laila and Charles were EXTREMELY nice and helpful! For a friday night they had such great attitudes! 10/10 the place was clearly clean and running smoothly!
  • GM
    Gary Mancision
    Jun 14, 2021
    5.0
    Always fresh, Always fast, always good!
  • GM
    Gia Moon
    May 30, 2018
    5.0
    Love the unwhich
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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