Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1601 Willow Lawn Dr in Richmond is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
864 reviews
5 stars
531
4 stars
209
3 stars
75
2 stars
27
1 star
22
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for their taste and freshness, though some noted issues with sogginess and inconsistency.
Service
The staff received high marks for friendliness and helpfulness, with many customers highlighting positive interactions.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing to a pleasant dining atmosphere.
Pricing
Many reviews mentioned that the prices are considered high, with some customers expressing dissatisfaction with the value for money.
Order Accuracy
There were several complaints about incorrect orders and issues with food preparation, indicating a need for improvement in order accuracy.
- DQDannyBoy QuinnOct 29, 20255.0Employees are great! Clean store & excellent food & milkshakes are outstanding!
- DMDouglas MurrowOct 20, 20252.0So so good at an outrageous cost!!!!
- LMLouis MarkOct 13, 20254.0Quick, quiet, quality service. The staff were incredibly friendly and helpful, everything else was the standard Five Guys experience, which has always been good in my experience.
- BCBruce ClarkeOct 2, 20255.0Definitely a fan of this place. The staff are friendly and they know what they are doing. So many fries - A cup full and then they shovel more into the bag. The burgers are tasty and every topping you can imagine is available. Very affordable too.May be cheaper than McDonalds. Two burgers and a large fry was $24.
- ECelijah cotoneSep 30, 20255.0The fries are amazing. The burgers are top tier and their milkshakes are very creamy and good. They have wonderful staff and their service is amazing. Am awesome.Ten out of ten I would recommend
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1601 Willow Lawn Dr accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for Five Guys at Willow Lawn?
Five Guys is open every day from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and what are the delivery hours?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM. You can order online via their delivery URL.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What types of payment are accepted at Five Guys?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys offer gluten-free or vegetarian options?
Five Guys offers sandwiches without buns via wraps or bowls for gluten-free options. The veggie sandwich is a mix of peppers, onions, and mushrooms, not a veggie patty. Cross-contamination risk exists; please check allergen info.
Is Five Guys at Willow Lawn family friendly and accessible?
Yes, Five Guys welcomes children, has a children's menu, wheelchair accessible entrances, seating, and restrooms, and offers high chairs.
What nearby places can I visit before or after dining at Five Guys in Willow Lawn?
You can shop at Willow Lawn shopping center, visit The Children's Theatre at Willow Lawn for a show, or stop by GameStop for video games nearby.
Is there a fitness center near Five Guys at Willow Lawn?
Yes, Row House Fitness is nearby if you want to work out before or after your meal.
Are there beauty and spa services close to Five Guys at Willow Lawn?
Yes, several beauty salons like Lucky Charm Hair Studio, European Wax Center, and Salon of Elegance are located near Five Guys for your convenience.