Brand Certified
Five Guys
4.4(877 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
1601 Willow Lawn Dr, Richmond, VA
23230, United States
Certified by Five Guys • Mar 01, 2026
(804) 282-5595
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/1601-willow-lawn-dr
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1601 Willow Lawn Dr in Richmond is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.4
877 reviews
5 stars
539
4 stars
211
3 stars
76
2 stars
27
1 star
24
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for their taste and freshness, although some noted issues with soggy fries and inconsistent preparation.
Service
The staff received high marks for friendliness and helpfulness, with specific mentions of employees going above and beyond to ensure customer satisfaction.
Pricing
Many reviews highlighted the high prices as a concern, with several customers feeling that the cost did not match the value received.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing to a positive dining atmosphere.
Inconsistencies
Some customers reported issues with order accuracy and food preparation, indicating a need for improvement in consistency.
- EWElizabeth Weis1 day ago3.0Not impressed...food has no flavor.
- TFTucker FlytheFeb 22, 20261.0Food is alway as expected. Drink machine is always faulty, serving up drinks that taste nothing like the advertised product. This is a constant problem with this location. I’ve been going for at least 3 years and it is still not fixed. I’ve decided that I will be ordering a drink and then asking for a refund every time I go until the drink machine is fixed. I suggest you do the same. We are paying for a product that is not what was promised. This is not a Mom and Pop establishment, this is a large corporation and this type of inconsistency is unacceptable. I am either the first person to complain about this in 3 years, which I find to be unlikely, or they are knowingly serving us an inferior product and do not care enough to fix it. Fix the soda machine.
- BKBrent KlichFeb 21, 20265.0A+
- WJwayne JenningsFeb 3, 20264.0Food is always good! My son could eat here everyday he loves 🍔
- GSGregory SchmidtDec 22, 20254.0The food is stellar. I mean, the burgers and fries taste like not meeting your grandchildren, but you have to know that going in. My only complaint is that i saw three bears on the gents working, but not a single net in sight. If that isn’t a thing, then that’s on me. To be fair, everyone was polite, upbeat, and delivered great service
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 1601 Willow Lawn Dr accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for Five Guys at Willow Lawn?
Five Guys is open every day from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and what are the delivery hours?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM. You can order online via their delivery URL.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What types of payment are accepted at Five Guys?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys offer gluten-free or vegetarian options?
Five Guys offers sandwiches without buns via wraps or bowls for gluten-free options. The veggie sandwich is a mix of peppers, onions, and mushrooms, not a veggie patty. Cross-contamination risk exists; please check allergen info.
Is Five Guys at Willow Lawn family friendly and accessible?
Yes, Five Guys welcomes children, has a children's menu, wheelchair accessible entrances, seating, and restrooms, and offers high chairs.
What nearby places can I visit before or after dining at Five Guys in Willow Lawn?
You can shop at Willow Lawn shopping center, visit The Children's Theatre at Willow Lawn for a show, or stop by GameStop for video games nearby.
Is there a fitness center near Five Guys at Willow Lawn?
Yes, Row House Fitness is nearby if you want to work out before or after your meal.
Are there beauty and spa services close to Five Guys at Willow Lawn?
Yes, several beauty salons like Lucky Charm Hair Studio, European Wax Center, and Salon of Elegance are located near Five Guys for your convenience.
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