Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 931 West Broad Street in Richmond is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
516 reviews
5 stars
302
4 stars
109
3 stars
51
2 stars
18
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers for being delicious and well-prepared, although there were complaints about soggy or poorly made items.
Service Issues
Several reviews highlighted inconsistent customer service, with some customers experiencing poor communication and order inaccuracies.
Pricing Concerns
Many customers felt that the prices were too high for the quality and quantity of food received, leading to dissatisfaction.
Cleanliness and Atmosphere
The restaurant was frequently noted for being clean and well-maintained, contributing positively to the dining experience.
Staff Friendliness
Most reviews mentioned friendly and helpful staff, enhancing the overall customer experience despite some service issues.
- AAAdamOct 21, 20255.0Amazingly good burgers, super friendly service and a nice clean restaurant. Nothing beats a delicious burger, with tasty cajun seasoned fries and a salted caramel milkshake to finish it off. Soooo good! Highly recommended.
- DCDarnell ChisleyOct 14, 20254.0Meh fries was good
- LRLuger ReddSep 30, 20251.0TOO EXPENSIVE FOR A SIMPLE BURGER!!
- KVKirsi ValkyrieSep 2, 20255.0Decent food but expensive
- RPResilient PeridotAug 31, 20251.0My first and last time eating at Five Guys. My burger was very soggy and in some spots undercooked. There was two shreds of lettuce. And I'm not exaggerating. The food is made to be eaten right away or it's a soggy mess. Packaging should be done differently if you order from places like Doordash. It's a mushy mess otherwise. And the fries were so greasy and not appetizing at all. Arby's makes better burgers than this place.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 931 West Broad Street accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours of Five Guys at 931 West Broad Street?
Five Guys is open every day from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and what are its delivery hours?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/vcu/menu.
Can I pick up my order in-store at Five Guys on West Broad Street?
Yes, they provide in-store pickup service.
How many ways can I customize my burger and milkshake at this Five Guys location?
You can customize your burger in over 250,000 ways and enjoy more than 1,000 milkshake combinations.
What payment options are accepted at Five Guys on 931 West Broad Street?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Visa, and mobile NFC payments.
Is Five Guys at this location wheelchair accessible?
Yes, the restaurant has a wheelchair accessible entrance, parking, seating, and restroom.
What are some nearby dining options around Five Guys at 931 West Broad Street?
Nearby dining options include Jersey Mike's Subs (sandwich shop), Tropical Smoothie Cafe (smoothies and American cuisine), Poke Sushi Bowl VCU (sushi and poke bowls), Qdoba Mexican Grill, Cold Stone Creamery (ice cream and desserts), Bodillaz (Mexican and American dishes), Extreme Pizza, Wingstop (chicken wings), and Mo's Sweet Minis (bakery and cupcakes).
How can nearby landmarks like Ramz Properties and RAMZ Apartments affect my visit to Five Guys?
Ramz Properties and RAMZ Apartments on Broad are landmarks and accommodations close to Five Guys, making it convenient for residents and visitors to grab a meal before or after visiting these locations.
What nearby amenities can I find near Five Guys to complement my visit?
Nearby amenities include AT&T mobile phone store, Bank of America ATM, Velocity Comics bookstore, Absolute Art Tattoos salon, and West Broad Church of Christ. These provide options for shopping, banking, entertainment, beauty services, and community engagement around your dining experience.