Brand Certified
Five Guys
4.2(520 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
931 West Broad Street, Richmond, VA
23220, United States
Certified by Five Guys • Mar 01, 2026
(804) 359-0059
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/931-west-broad-street
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 931 West Broad Street in Richmond is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.2
520 reviews
5 stars
305
4 stars
110
3 stars
51
2 stars
18
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers as delicious and well-prepared, though some reported issues with soggy or undercooked items.
Service
Service experiences varied, with many noting friendly and attentive staff, while others reported poor customer service and order inaccuracies.
Pricing
Many customers found the prices to be high for fast food, with some expressing that the cost did not match the value received.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the vibe while others found it too loud or uncomfortable.
- AAAbigail Agostin3 days ago5.0If you have allergies or celiac - this five guys is incredible. They are so sweet and kind here. There is almost nowhere I can grab a quick bite with celiac disease, and the folks here go ABOVE and beyond every time. There is especially one gentleman with long hair and a gotee who always takes the best care of my order. I come all the time, and all employees are kind and so understanding. Store is always extremely clean and food comes out fast and is always delicious (easily the best tasting five guys i've been to). The employees here are absolutely model and fantastic. 11/10!!!
- JWJustin WoodJan 27, 20265.0Phenomenal burger
- JSJames SteeleJan 19, 20264.0Atmosphere was cold. Service was a little slow , but the food was great as usual.
- AAAdamOct 21, 20255.0Amazingly good burgers, super friendly service and a nice clean restaurant. Nothing beats a delicious burger, with tasty cajun seasoned fries and a salted caramel milkshake to finish it off. Soooo good! Highly recommended.
- DCDarnell ChisleyOct 14, 20254.0Meh fries was good
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 931 West Broad Street accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours of Five Guys at 931 West Broad Street?
Five Guys is open every day from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and what are its delivery hours?
Yes, Five Guys offers delivery daily from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/vcu/menu.
Can I pick up my order in-store at Five Guys on West Broad Street?
Yes, they provide in-store pickup service.
How many ways can I customize my burger and milkshake at this Five Guys location?
You can customize your burger in over 250,000 ways and enjoy more than 1,000 milkshake combinations.
What payment options are accepted at Five Guys on 931 West Broad Street?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Visa, and mobile NFC payments.
Is Five Guys at this location wheelchair accessible?
Yes, the restaurant has a wheelchair accessible entrance, parking, seating, and restroom.
What are some nearby dining options around Five Guys at 931 West Broad Street?
Nearby dining options include Jersey Mike's Subs (sandwich shop), Tropical Smoothie Cafe (smoothies and American cuisine), Poke Sushi Bowl VCU (sushi and poke bowls), Qdoba Mexican Grill, Cold Stone Creamery (ice cream and desserts), Bodillaz (Mexican and American dishes), Extreme Pizza, Wingstop (chicken wings), and Mo's Sweet Minis (bakery and cupcakes).
How can nearby landmarks like Ramz Properties and RAMZ Apartments affect my visit to Five Guys?
Ramz Properties and RAMZ Apartments on Broad are landmarks and accommodations close to Five Guys, making it convenient for residents and visitors to grab a meal before or after visiting these locations.
What nearby amenities can I find near Five Guys to complement my visit?
Nearby amenities include AT&T mobile phone store, Bank of America ATM, Velocity Comics bookstore, Absolute Art Tattoos salon, and West Broad Church of Christ. These provide options for shopping, banking, entertainment, beauty services, and community engagement around your dining experience.
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