Business Details
About
Thai Restaurant
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
499 reviews
5 stars
316
4 stars
80
3 stars
35
2 stars
29
1 star
39
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being delicious, fresh, and flavorful, especially the lunch buffet and specific dishes like the Tofu Pad Thai and Basil Chicken.
Service
Service quality was inconsistent; while some reviews highlighted excellent and attentive service, others reported long wait times and poor service experiences.
Atmosphere
The restaurant's atmosphere was generally described as cozy and pleasant, with a family-owned vibe, although some noted issues like broken windows.
Value
The lunch buffet was frequently mentioned as a great value, with many customers appreciating the variety and quality for the price.
Delivery Issues
Several customers experienced problems with delivery orders, including incorrect items and poor handling, leading to dissatisfaction.
- ETEilidh ThomsonNov 16, 20255.0Delicious meal, hot takeaway. Will be our new regular Thai
- AEAbigail EdwardsNov 14, 20255.0Ordered delivery and the order missed one meal- I called and spoke with Nina, who immediately apologized for the error and offered to replace it quickly. I dropped by later to pick it up and they added a free appetizer. Food is always amazing. Service is great!
- LCLeila COct 31, 20255.0The food is delicious, they have a lunch buffet and the people who work here are the kindest and most thoughtful! And again ...the food is delicious!
- CHChristina HallOct 28, 20254.0Lunch buffet worth the time & money
- MSMarie SchoppeSep 27, 20255.0Been eating at Elephant Thai W. Broad for years. Great for after work eat / drinks, Church lady luncheon, pick up a meal to take home or just drop in to sit and absorb the peaceful calm atmosphere and delicious foods!!! Love the family owned vibes and respect towards their patrons! Did I mention the dishes are fantastic and would Recommend 100%
Frequently Asked Questions About Elephant Thai
What are the regular operating hours for Elephant Thai?
Elephant Thai operates Monday through Thursday from 11:00 AM to 2:30 PM and 4:00 PM to 10:00 PM, Friday 11:00 AM to 2:30 PM and 4:00 PM to 10:30 PM, Saturday 4:00 PM to 10:30 PM, and Sunday 4:00 PM to 10:00 PM.
Does Elephant Thai offer delivery and pickup services?
Yes, Elephant Thai offers in-store pickup and delivery services.
Where is Elephant Thai located?
Elephant Thai is located at 4401 West Broad St., Richmond, VA 23230, USA.
What types of cuisine does Elephant Thai serve?
Elephant Thai offers Thai, Southeast Asian, and seafood cuisine, as well as vegetarian dishes, desserts, and ice cream.
What is the price range of Elephant Thai?
Elephant Thai falls into the moderate price range category, indicated as 'TWO'.
What are the holiday hours for Elephant Thai?
Elephant Thai is closed on November 4th, 2025, but open on November 29th and December 25th (and corresponding dates in following years) with evening hours from 4:00 PM to 10:00-10:30 PM.
Can I order food online from Elephant Thai?
Yes, you can order online through their menu website at https://elephantthairva.net/menu.
What nearby dining options are available around Elephant Thai?
Nearby dining options include ChaChang Cafe (Asian/Thai), Hokkaido Buffet (Chinese), and Hunan East Gourmet (Chinese), offering additional Asian cuisine experiences close to Elephant Thai.
Are there any nearby businesses for car rental or automotive needs near Elephant Thai?
Yes, nearby you can find car rental agencies like Hertz and AAA Rent A Car, as well as automotive dealers such as J.D. Byrider - Broad Street and Royal Chevrolet.
What nearby services can customers visit around Elephant Thai before or after their meal?
Customers can visit nearby places such as Benjamin Moore for hardware shopping, Karina's Salon for beauty services, and Lavender Hill for event planning and concerts.