Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Feedback on staff is mixed; some customers praised friendly service while others reported rudeness and unhelpfulness.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While many customers enjoyed the bagels and breakfast items, there were complaints about food quality, including stale bagels and poor coffee.
Cleanliness
Several reviews mentioned cleanliness issues within the store, with some describing it as filthy and in need of deep cleaning.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived value, noting that bagel sizes have decreased while costs have increased.
AO
Amy Oblinger
Jan 18, 2026
5.0
I go to this Einstein Bros location a lot because I work nearby, and it's almost always a positive experience. Just today, I ordered ahead on the app to cash in on some rewards points, but when I got to the store they didn't have what I'd ordered. The staff were all super nice, apologized a bunch, and more than made up for it! I'll definitely be back
QR
Quinn Roper
Dec 23, 2025
5.0
Love ordering from here Sydney is awesome great customer service
WF
Will Flanagan
Dec 21, 2025
1.0
I’ve been waiting for a bagel for over an hour. Told the workers multiple times. Leaving now empty handed
GE
Grace Edwards
Dec 21, 2025
1.0
We are currently waiting for 4 bagels that we ordered about an hour ago in store, we have told staff multiple times that we haven’t received our order and still no bagels. I’m so hungry :(
JC
Jack Cousins
Dec 2, 2025
1.0
I like Einstein Bros. but this location is absolutely terrible. The service is awful. We heard one employee audibly yell at his coworkers to get up and help serve us - all while he was still serving the customer in front of us. The person who then came to help us looked like we had just asked him to climb Mount Everest; like we were inconveniencing him with our patronage.
Food was brutally mediocre. If we pay $1-$2 for cream cheese on a bagel, I expect more than a smear from the Irish Potato Famine.
Again, most Einstein Bros are great like the one at VCU. This one is not. Until the service and quality of food is improved, do not waste your time here.
Frequently Asked Questions About Einstein Bros. Bagels
What are the regular opening hours of Einstein Bros. Bagels at 3058 Stony Point Rd, Richmond?
Einstein Bros. Bagels is open daily from 6:00 AM to 2:00 PM.
Is Einstein Bros. Bagels open on Christmas Day?
No, Einstein Bros. Bagels is closed on December 25th each year.
What types of food and drinks does Einstein Bros. Bagels offer?
They offer freshly baked bagels, cage-free egg sandwiches, deli lunch sandwiches, coffee including cold brew, pastries, and catering options.
Does Einstein Bros. Bagels provide pickup and delivery services?
Yes, they offer in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Einstein Bros. Bagels?
They accept American Express, Android Pay, Apple Pay, cash, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Are there any mobile apps available for Einstein Bros. Bagels?
Yes, you can download the EinsteinBrosBagels app from the Apple App Store or Google Play Store for ordering and coupons.
What are some nearby places to Einstein Bros. Bagels at Stony Point Rd that customers might visit?
Customers might visit Frank's Ristorante Italiano for Italian food, Good Foods Grocery for health foods and vitamins, or Diva Nails Salon for beauty and nail services.
Is there parking available when visiting Einstein Bros. Bagels at 3058 Stony Point Rd?
Yes, there is both free street parking and free parking lot available near the location.
Can customers combine a visit to Einstein Bros. Bagels with other activities nearby?
Definitely. After enjoying breakfast, customers can explore local shops like Papeterie Fine Stationery and Gifts or attend classes at The Music Tree School of Music nearby.
Does Einstein Bros. Bagels offer catering services for groups?
Yes, they provide catering for breakfast and lunch, including baker’s dozen bagel boxes and group orders.
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