Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Customer experiences with staff are mixed; some report friendly and helpful service, while others mention rudeness and inefficiency.
Food Quality
The bagels and food items are generally praised for their taste and freshness, though there are complaints about incorrect orders and food preparation.
Operational Issues
Many reviews highlight slow service and long wait times, particularly during busy hours, indicating a need for better staffing and management.
Cleanliness and Atmosphere
The cleanliness of the location is inconsistent, with some customers noting a pleasant atmosphere while others report it being unkempt.
Pricing Concerns
Several customers feel that the prices are too high for the quality and service received, leading to dissatisfaction.
TT
Thomas Tucker
Dec 29, 2025
5.0
Amazing experience i wish I knew the gentleman's name and the woman that was with him. I came around 10:45-11 Ion december 29th. I let the gentleman know that I lived far away so this was a treat. Jesus met me with great energy and when I got home and ate my open faced nova lox on an everything bagel I just had to leave a review. It was made so well. I could tell that he put some goodness into making my sandwich. Im extremely apreciative!
SJ
Sandra Jones
Dec 17, 2025
1.0
It used to be a very friendly place. There was a guy and a girl before used to be there. Now it's only one girl and not very friendly at all I really don't think she wants to be there. Ask for a bagel she didn't cut it. Didn't warm it up. Nothing. She just gave me the bagel. Oh well I won't be going back there
AH
Aurora H
Dec 16, 2025
5.0
Decided to stop here after landing in Richmond and it was a great choice. I haven’t had Einstein bagels in years and this was really good! They even let me get avocado without the fee because I did not want the meat that came on my bagel. I thought that was awesome! They have a lot of great food options as well as a few juices and even cookies! I decided to get it to go, but there is an area big enough for you to dine in, which is great. The staff was super friendly and welcoming, which I was happy to experience because it was super early on a Sunday and it was very cold outside!
KL
Kim Lall
Nov 15, 2025
5.0
My first time visiting an Einstein Bros and it definitely lived up to the hype!!
KB
Kate Brown
Nov 10, 2025
5.0
Shout out to Tameka - she keeps this place running!