Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
220 reviews
5 stars
104
4 stars
43
3 stars
13
2 stars
9
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of friendly and rude service, with several customers reporting poor interactions with staff, particularly the manager.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food.
Product Quality
Several reviews mention stale or poorly prepared food items, particularly donuts and sandwiches, leading to dissatisfaction.
Pricing Concerns
Customers frequently commented on high prices compared to other locations, with some feeling that the quality does not justify the cost.
Management Issues
There are multiple reports of unprofessional behavior from management, including belittling staff and poor communication.
- ABAlexandria BrownDec 27, 20251.0Hector is rude.
- DADustin AlseyDec 20, 20251.0$.80 for a tap water just cost you a customer for life. I get it if I am not buying anything else, but when I am already spending $13 for 2 cups of coffee??? Pennywise and pound foolish. If it weren't for the kids at the window being somewhat friendly, I would have cancelled my entire order.
- OCOliver CDec 14, 20255.0One of the better Dunkin locations in the area. They move their drive-thru generally quickly. The manager, Trish, has a very strong personality, I think she keeps this location in line!
- LSLauren SmithDec 2, 20251.0Coffee is terrible. Never made correctly and tastes like watered down coffee beans. Lattes never have enough flavoring or milk.
- APalterek pittmanOct 23, 20255.0Ms. Trish is great. I’ve been coming here for 3 years and she is pleasant and welcoming every single time. She is organized and keep the staff busy with customers’ orders. So pleasant ma’am thank you!
Frequently Asked Questions About Dunkin'
What are the opening hours for this Dunkin' location in Richmond, VA?
This Dunkin' location is open Monday through Friday from 5:00 AM to 8:00 PM, and on weekends from 6:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What are some of the specialty items available at this Dunkin' in Richmond?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
How can I order ahead to skip the line at this Dunkin'?
You can order ahead using the Dunkin' mobile app available on iOS and Android or via their online ordering link for a fast grab and go experience.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
What are the holiday beverage options available at this Dunkin'?
For the holiday season, you can enjoy the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
What nearby coffee shops can I visit if I want more options around this Dunkin'?
Nearby coffee options include other Dunkin' locations with cafes and smoothie bars that you might want to explore for variety.
Are there any nearby pubs where I can relax after visiting this Dunkin'?
Yes, nearby pubs such as Rare Olde Times and Rare Olde Times Public House are great spots to relax after your visit.
What other local businesses are close to this Dunkin' for additional errands or visits?
Close to Dunkin' you will find Puritan Cleaners for dry cleaning, Tony's Hair salon, Domino’s Pizza, and 7-Eleven convenience stores among others, making it convenient for multiple errands.
Does this Dunkin' serve breakfast, lunch, and brunch options?
Yes, this Dunkin' serves breakfast, lunch, and brunch meals to satisfy your cravings throughout the day.