Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
464 reviews
5 stars
180
4 stars
70
3 stars
45
2 stars
31
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or indifferent staff, while a few praised specific employees for their kindness.
Food Quality
Numerous reviews mention issues with food quality, including stale donuts, incorrect orders, and unsatisfactory meal preparation.
Cleanliness
Several customers reported unsanitary conditions, particularly in the bathrooms, which detracted from their overall experience.
Service Speed
Many reviews highlight extremely slow service, particularly in the drive-thru, with long wait times being a common complaint.
Management Issues
There are concerns about poor management and high employee turnover, leading to inconsistent service and product availability.
- GMGail MortonNov 1, 20254.0I ordered 2 bacon egg and cheese croissants. The service was quick, the food was hot, and the service was good.
- CCCaryOct 29, 20255.08501 Midlothian Turnpike, Richmond, VA. Clean & helpful cashier/barista Ms Nevueh or Nevaeh. Sorry unsure about the spelling. Employees are hard-working & good customer service. Because I had the coupon from earlier Dunkin’ survey I filled out I got a free donut. Thank you
- BNB.E NCOct 12, 20254.0They need to fix the drive thru window!!
- JBJennifer BanksSep 27, 20251.0Two women before me receive their order without any problems. My order, I had to request my item. The difference I'm black. The tiny short customer service rep might have been white or Hispanic. The two women white. The difference, Ray Charles and Helen Keller can see the difference.
- JLJo LauraSep 15, 20251.0Disgusting. Zero stars. Bathrooms were very dirty, soap dripped in a puddle on the dirty floor. Toilet roll holder was broken, and the plunger laying on the broken front of the toilet roll holder with toilet paper all over it. Out of half their products. Left with a toasted bagel and they forgot to put on the the creme cheese! Person taking our order for our two drinks and two food items was very annoyed and seemed put out when we ordered. Never come across this before and a little shocked by the whole experience 😲
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Richmond, VA?
Dunkin' in Richmond, VA is open daily from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What types of meals can I find at Dunkin'?
Dunkin' serves breakfast, lunch, and brunch, featuring coffee, espresso, breakfast sandwiches, and donuts.
Are there any special holiday drinks available at this Dunkin' location?
Yes, during the holiday season, Dunkin' offers seasonal drinks like Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and Berry Sangria Refresher.
Can I order Dunkin' products through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play.
Does this Dunkin' support drive-thru service?
Yes, this Dunkin' location has a drive-thru for convenient service.
What payment methods are accepted at this Dunkin'?
Dunkin' accepts debit and credit cards for payment.
Are there any nearby places I can visit to complement my Dunkin' trip?
Yes, you can visit Jon Smith Subs, a nearby sandwich shop, or Southern Serenity, a tea room and smoothie bar, for more food and beverage options.
If I’m in the area, where can I find shopping options near this Dunkin'?
Nearby shopping options include Gardner's Shoes, Red Wing Shoes for footwear, Family Dollar and Big Lots for discount shopping, and Goodwill of Central and Coastal Virginia for thrift shopping.
Are there any nearby automotive services close to this Dunkin'?
Yes, nearby automotive services include RNR Tire Express, One Stop Auto Repair Inc., Grease Monkey oil change station, and Total Offroad & More for tire and automotive repair.