Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Product Availability
Many reviews noted that the location often runs out of popular items, including donuts and food options.
Cleanliness Issues
Several customers mentioned unsanitary conditions, particularly in the bathrooms, which detracted from their overall experience.
Staffing Problems
Reviews indicated that the location is often understaffed, leading to slow service and customer dissatisfaction.
Mixed Experiences
While some customers praised individual staff members for their friendliness and service, overall experiences varied widely.
AH
AR H.
Jan 30, 2026
3.0
Service was very good. When there didnt have the dounut I ordered they took care of it and gave me a different option.
My drink was made wrong and I was given the wrong sandwich.
FC
Fin Caldwell
Dec 26, 2025
2.0
service great but very understaffed so your waiting forever
GM
Gail Morton
Nov 1, 2025
4.0
I ordered 2 bacon egg and cheese croissants. The service was quick, the food was hot, and the service was good.
CC
Cary
Oct 29, 2025
5.0
8501 Midlothian Turnpike, Richmond, VA. Clean & helpful cashier/barista Ms Nevueh or Nevaeh. Sorry unsure about the spelling. Employees are hard-working & good customer service. Because I had the coupon from earlier Dunkin’ survey I filled out I got a free donut. Thank you