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Dunkin'

3.1
(434 reviews)

Business Details

4869 Nine Mile Rd, Richmond, VA
23223, United States
(804) 236-0279
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4869 Nine Mile Rd, Richmond, VA
23223, United States

Hours

Reviews

3.1
434 reviews
5 stars
152
4 stars
66
3 stars
44
2 stars
30
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and rude employees, particularly during busy hours.

Staffing Problems

Many reviews indicated that the location is often understaffed, leading to delays and confusion with orders.

Food Quality

Numerous complaints about food and drink quality, including stale items, incorrect orders, and unsanitary conditions.

Management Concerns

Feedback highlighted issues with management, including poor training of new staff and lack of oversight.

Positive Experiences

Some customers praised friendly staff and fresh donuts, indicating that experiences can vary significantly.
  • NM
    N M
    5 days ago
    1.0
    Feel bad for the two employees , the girl on the drive thru mike and the young man at the window. The Manager was YELLING at them like children. The young lady apologized for not being able to clearly hear my order and the young man seem to be confused maybe he was new but I can imagine its hard to learn with your manager yelling at you. I never saw the manager only heard her yelling. This is not the way to manage nor teach. For the manager.. May God bring peace to your stressful morning, give you patience and a heart to be kind. Praying for this establishment and it’s employees success.
  • SP
    Samantha Pennington
    Feb 22, 2026
    1.0
    I usually go to the Dunkin on brook road and they are great. However, this Dunkin is disgusting. Loaded hash browns came with no cheese, bacon was raw on everything, all coffees looked like milk with ice, tasted like diabetes in a cup. My guess would be they probably have a lot of high schoolers playing around in here, they most likely need an adult to supervise. We received a full refund but I would not recommend going to this location, drive a little further out from the city.
  • EK
    Evin Kowalewski
    Feb 1, 2026
    1.0
    Must have fired their entire staff recently, been going here about 3 times a week in the am, service was great for the past year, and the workers were nice, about a month or so ago seemed like the store had corporate in training entire new staff, drinks were on point for that duration, and ever since every single drink I get it is absolutely horrible… it’s simple READ THE TICKET and make the drink. Entire staff needs retrained on how to read order tickets apparently or they need fired because they just don’t care. DO BETTER… ALSO COLD BREW AND ICED COFFEE ARE NOT THE SAME.
  • DD
    Dawn Diane
    Jan 22, 2026
    1.0
    Employee was rude we order 3 samwiches and 2 orders of has browns. 2 were supposed to have extra bacon and were charged one sandwich had 3 half piece and the other had 2 half pieces. I asked the chick for ketchup and she gives me 3 packets like it came.out of her paycheck. Of course I call to get a refund and no one's answers.
  • JT
    Julie Talty
    Dec 16, 2025
    1.0
    The drive thru person always in a rush like she doesn’t have to stay there for 7 more hours. Coming up and since I didn’t know exactly what I wanted right away she was completely rude

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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