Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.1
429 reviews
5 stars
151
4 stars
66
3 stars
44
2 stars
30
1 star
138
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy, often citing understaffing as a contributing factor.
Staff Attitude
While some reviews praised friendly staff, many others noted rudeness and a lack of professionalism among employees.
Product Availability
Numerous customers expressed frustration over the location being frequently out of stock on popular menu items, including donuts and breakfast options.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms, impacting the overall customer experience.
Inconsistent Quality
Customers reported inconsistent quality in food and drinks, with complaints about stale items and poorly made beverages.
- JTJulie TaltyDec 16, 20251.0The drive thru person always in a rush like she doesn’t have to stay there for 7 more hours. Coming up and since I didn’t know exactly what I wanted right away she was completely rude
- MHMecca HallDec 9, 20251.0Charging for ice and water when I have my own cup is diabolical …do better.
- CJChristy JonesNov 24, 20251.0Couldn’t even get waited on may have been the fact I’m white idk. Doing interviews for new employees but couldn’t wait on customers that are coming in.
- BRB RichardsonNov 3, 20255.0Definitely got better last few months. Fast friendly and food always fresh even the drinks got better consistency.
- BSBoogie SpicerOct 28, 20255.0Dunkin always good no matter what time of day or night
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 4869 Nine Mile Rd in Richmond, VA?
Dunkin' is open every day from 5:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' at this location offers both delivery and curbside pickup services.
What new holiday drinks are available at Dunkin' in Richmond, VA?
You can try the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes this holiday season.
Where can I order Dunkin' items ahead of time for a fast grab and go experience?
You can order ahead using the Dunkin' mobile app available on iOS and Android, or order online via their website link.
Does this Dunkin' have a drive-thru and what payment methods are accepted?
Yes, this Dunkin' location has a drive-thru. They accept both debit and credit card payments.
What types of food and drinks can I find at Dunkin' on Nine Mile Rd?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of baked goods suitable for breakfast, lunch, and brunch.
Which nearby places can I visit before or after grabbing a coffee at Dunkin'?
You can visit nearby spots like America’s Best Wings for American cuisine, Nu-Look Hair Design for beauty services, or Metro by T-Mobile for mobile needs.
Are there fitness options near Dunkin' Richmond that I can check out after my visit?
Yes, nearby fitness venues include Planet Fitness and Nutrition Amigos gym, great for workouts after your Dunkin' visit.
If I need to do some quick shopping around the Dunkin' location, what stores are nearby?
You can find retail options such as Foot Locker for shoes, Citi Trends for clothing, and Family Dollar for discounts and groceries.
What should I know about ordering from Dunkin' using their mobile app?
You can download the Dunkin' app from Apple App Store or Google Play to order ahead, enjoy quick pickup, and access exclusive deals.